service excellence jobs in Mitchells Plain

A leading service provider in Cape Town seeks a Service Delivery Manager to oversee team performance, ensure operational excellence, and maintain high staff engagement. The role requires substantial management experience, ideally in a BPO environment, and involves coaching Team Managers to deliver top-tier customer service. Candidates must have a Matric qualification, proficiency in Excel, and...

A leading retail company in Cape Town is seeking an Assistant Store Manager to support the Store Manager in driving sales and ensuring exceptional customer service. The ideal candidate will have a minimum of 2 years of experience in retail/FMCG operations and a Grade 12 qualification. An understanding of financial management and customer service excellence is essential for this role. This...

A global leader in customer experience solutions is seeking an Associate Director of Operations in Cape Town, South Africa. This role involves optimizing operations and leading teams to ensure industry-leading customer service. The ideal candidate should have a minimum of 5 years of experience in a senior Operations Manager role, strong communication and negotiation skills, and expertise in...

🎓 Design & deliver engaging soft-skills, communication and customer-service training 🔁 Continuously refresh training content and coaching plans 🧾 Lead the Ops QA team (coach development, calibration, and quality standards) 📊 Analyse customer communication trends and implement solutions to improve clarity, tone and efficiency ✌🏻 Report directly to the COO 📍 V&A Waterfront, Cape Town (on-site) Who...

Main Purpose of the Position:To achieve employee P & L, customer, profit, and sales targets and maintain restaurant operational excellence in accordance with Company policies and procedures through team management Key performance areas are:Achieve Set standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality,...

Assistant Vice President - Quality Excellence EXL Cape Town, Western Cape, South Africa Responsible in establishing and monitoring quality control measures, conducting regular calibration exercises, and facilitating quality huddles. Seniority level - Executive Employment type - Full-time Job function - Quality Assurance - Business Consulting and Services Referrals increase your chances of...

A leading quick-service restaurant chain located in Cape Town is seeking a highly experienced Functional Head of Logistics to manage and optimize supply chain and logistics operations. This pivotal role will ensure cost efficiency and service excellence, requiring 10–15+ years of logistics experience, particularly in QSR or FMCG sectors. The ideal candidate will demonstrate proven leadership in...

Are you a seasoned cloud computing professional with a proven track record of leading high-performing teams? Are you passionate about driving innovation and delivering cutting-edge solutions? If so, we want to hear from you! We are currently seeking a Cloud Centre of Excellence Manager to lead our team of talented cloud professionals. In this role, you will be responsible for setting the...

Customer Excellence Manager Deliver world-class customer service for a growing international business UK hours, fully remote! Customer Service | Remote (South Africa-based) | R28,000R38,000 About Our Client Our client is a thriving, fast-growing business with a reputation for delivering outstanding customer experiences. They operate with a customer-first mindset and are expanding their South...

A leading retail company is seeking a Store Manager for their location at V and A Waterfront in Cape Town. The ideal candidate will have proven retail management experience and will be tasked with providing leadership and managing store operations to achieve sales and customer service goals. This role offers a chance to work in a dynamic environment where you can inspire and motivate a team while...

A leading retail company in Cape Town is seeking an experienced Store Manager to drive sales performance and manage store operations. You will be responsible for achieving turnover targets, managing inventory, and leading a team to deliver exceptional customer service. The ideal candidate has at least 3 years of retail management experience and a strong focus on team development. This role offers...

Role Overview We are seeking lively, detail-oriented, and experienced Customer Service / FICA Agents to provide exceptional customer support on our online trading platform while ensuring full compliance with FICA and AML requirements. This role is client-facing and compliance-focused, requiring strong communication skills, accuracy, and the ability to work efficiently in a fast-paced...

Key Responsibilities: - Install, program, maintain, and repair electronic chemical dosing equipment on commercial laundry machines, dishwashers, glass washers, and crate washers. - Conduct staff training on equipment use and maintain related documentation. - Build and maintain strong client relationships, ensuring prompt and professional service. - Assist with product deliveries and emergency...

Social Worker Supervisor (Adoption Services) – Registered Social Worker Location: South Africa Employment Type: Permanent / Fixed-Term Sector: Child Protection | Adoption & Permanency Services | NPO / Welfare Organisation About the Role We are seeking an experienced Social Worker Supervisor with proven adoption services experience to provide professional oversight, mentorship, and quality...

Role Overview K2 Recruit is partnering with a leading managed services provider to recruit a motivated Sales Specialist to join their dynamic team in Century City. This role is ideal for a commercially driven professional who thrives on building relationships, generating new business, and growing existing accounts within the IT, networking, and IPTV sectors. The successful candidate will play a...

Role Overview - The Service Manager will oversee the HVAC Technical Service Team, providing leadership, technical direction, and operational oversight for service and maintenance activities within industrial and mining environments. - The role requires strong technical capability, safety awareness, and the ability to manage teams across regions. Key Responsibilities - Lead and manage HVAC...

This position involves overseeing the Services teams to ensure efficient scheduling and a consistently high standard of customer experience. You will manage after-sales service delivery, track and report on team KPIs, oversee call logging and ticket resolution, and ensure customer quotations are prepared and approved timeously. The ideal candidate will bring a minimum of 5 years experience in a...

1st Line Service Desk Engineer Be the first line of support in a fast-paced MSP environment, solving real client problems daily Cape Town (Gardens) | R25,000 R30,000 per month About Our Client A well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service,...

A well-known retail company in Cape Town is looking for an Assistant Store Manager to support the Store Manager in driving sales and ensuring service excellence. The ideal candidate should have at least 2 years of experience in a retail/FMCG environment, a strong understanding of financial management, and the ability to motivate a team to achieve targets. This role requires effective management...

A leading retail company in Cape Town seeks an Assistant Store Manager to ensure efficient store operations and drive customer loyalty. The role requires at least 2 years of experience in retail or FMCG and a relevant qualification. Key responsibilities include supporting the Store Manager, achieving financial targets, and executing marketing initiatives. Applicants should have strong...