Service Delivery jobs

Key Responsibilities - To provide service delivery and support to internal Stakeholders and clients - Manage and mitigate ICT and Infrastructure risks within the Organization - Maintain continuous improvement within the ICT and Infrastructure environment. - Develop and maintain ICT support procedures. - To maintain stakeholder relations and client service within ICT and Infrastructure...

Location: Hybrid Employment Type: Full-Time Industry: Information Technology | IT Services | IT Operations About the Role WatersEdge Solutions is partnering with a technology-driven client to recruit an IT Service Delivery Manager responsible for ensuring the consistent and high-quality delivery of IT services. This role requires a proactive and detail-oriented professional to oversee service...

An experienced General Manager IT/OT Service Delivery is required to provide strategic direction, leadership, and planning for delivery of all information technology (IT) and operational technology (OT) operations and services in Johannesburg on a permanent basis. Minimum Requirements: - B Degree/B Tech/Advanced Diploma in Information Technology/Computer Science/Engineering/Business...

One of our clients who specialise in offering end to end business solutions within technology, BBBEE and compliance, is seeking an experienced service delivery / project roll-out candidate to join the Operations department. This is a very high performance driven environment, we are in need of candidates with a great track record of managing complex service issues and the ability to manage...

A leading service delivery company is seeking a National Service Delivery Manager in Midrand, South Africa. This role is responsible for the effective delivery of services across all business lines, ensuring alignment with customer expectations and service level agreements. Candidates must have a Bachelor's Degree and extensive experience in service delivery management, particularly in leadership...

A leading service provider in Cape Town seeks a Service Delivery Manager to oversee team performance, ensure operational excellence, and maintain high staff engagement. The role requires substantial management experience, ideally in a BPO environment, and involves coaching Team Managers to deliver top-tier customer service. Candidates must have a Matric qualification, proficiency in Excel, and...

Client Service Delivery Manager 480,000 - 720,000 R per year Job DescriptionWho We Are At SmartPA, we don’t just provide support – we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail,...

About The Role The Service Delivery Manager is responsible for efficiently managing teams and resources to ensure stable and reliable production services, including Gateway and Aggregation Transaction processing, Backoffice and Admin portal functionality, and delivery of Reporting and Markoff resources, as well as month-end financial services. This role includes building and managing teams,...

Assistant Technical Services Delivery Manager CG Tech Services is a Seattle-based Managed Services Provider and IT consulting firm focused on businesses and not-for-profits of 5-500 employees. We're looking for humble, motivated, and emotionally intelligent people to join our team. Because we're growing, we're looking for an experienced Remote Assistant Technical Services Delivery Manager to...

You can find out more about this in our Service Delivery Manager page is loaded Service Delivery ManagerlocationsCape Town, Apex House time typeFull time posted onPosted Today job requisition idJR-0010662 The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach...

Job Title Service Delivery Manager Location Johannesburg Nature of role Full-time Permanent role Reports to Head of Service Delivery South Africa Role Description Reporting to the Head of Service Delivery, the Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight and commercial management. The Service...

A leading financial services firm is seeking a Head of Service Delivery in Johannesburg. This role involves managing client relationships, leading service delivery teams, and ensuring KPI performance. The ideal candidate should have experience in customer service excellence and team leadership. This position offers opportunities for career advancement and drives commercial growth within the...

Job Overview : We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes. Key Responsibilities : Service Management &...

- The Service Delivery Manager is equally responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations that are deemed necessary to the client. These obligations may reflect operational, commercial and legal obligations. - As the Service Delivery Manager for a client, these employees establish...

At SystemWorks, we’re problem-solvers, innovators, and stewards of efficiency. We deliver smart, simple, and effective solutions that tackle real business challenges, combining deep industry expertise with a razor-sharp understanding of what matters most to our customers. Behind those solutions is our team — a group of curious, collaborative professionals who care about quality, growth, and...

Our BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Essential Functions - Client Portfolio Management – End of End owner...

Datacentrix is looking for a National Service Delivery Manager. This is a fixed term contract. The National Service Delivery Manager is responsible for overseeing the effective delivery of services across all business lines, ensuring alignment with organisational objectives, customer expectations and contractual Service Level Agreements (SLAs). This role focuses on building and maintaining strong...

A leading fintech service provider in Johannesburg is seeking a Service Delivery Manager to manage teams and ensure stable production services. The role involves incident management, system monitoring, and driving automation practices. Candidates should have experience with monitoring tools like BMC Helix and knowledge of DevOps methodologies. This position requires strong analytical skills and a...

Qualifications and Experience: - Matric plus relevant Bachelors Degree or Diploma in Information Technology, Business Management, or related field. - Minimum of 810 years experience in Service Delivery Management, including 5 years in a National or Senior Leadership capacity. - Strong knowledge of Risk Management, Governance, and Compliance frameworks. - Proven experience in managing large-scale...

Key Responsibilities - Lead and coordinate delivery of contracted compliance solutions. - Ensure services (SaaS, training, advisory, support) meet SLAs and quality standards. - Manage risks, resolve issues swiftly, and maintain accurate project records. - Build trusted client relationships and lead regular service reviews. - Oversee multi-disciplinary delivery teams and foster a high-performance...