retention jobs

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

Employer Description Insurance company that provides a range of financial services. Job Description Your duties will encompass: - Accurately identify the origin and reason for policy cancellations (or cancelled policies). - Determine the most appropriate approach of responding to the customer after identifying the cause for the policy cancellation (or potential policy cancellation). - Gain an...

KPIs - Churn Rate Reduction: Lower monthly customer cancellations by X%. - Retention Save Rate: Achieve a target percentage of customers retained after cancellation attempts. - Customer Satisfaction: Maintain or improve NPS or CSAT scores. - Team Performance: Ensure agents meet all quality and productivity standards. Skills & Competencies - Strong leadership and coaching abilities. - Advanced...

Our client is an established international iGaming and sports betting operator expanding its footprint in the South African market. With a newly formed Cape Town hub, they are investing in senior, commercially minded talent to build performance-driven teams that can compete at the top end of a highly regulated, fiercely competitive betting landscape. This role exists because our client is...

- Primary objective is to generate New Business for the Company (both Facultative & Treaty). - You will oversee the facultative business - Ongoing Client Servicing & Entertainment - Assist with client relationships and retention - You will be part of the management Team (Manco) and included in the monthly management meetings, where you will be required to add value to the company and management...

Duties & Responsibilities Job Overview - Setting out targets and assigning clients to team at the beginning of the day. - Training of new team members. - Daily and monthly statistics. - Providing monthly KPI feedback and providing the necessary training, guidance and motivation to all staff and underperformers where necessary. Responsibilities and duties - Set out targets for each employee...

Weve got a position available for a retentions consultant Company: King Price Purpose of position: Communicating with clients and managing relationships in order to increase loyalty and retain their business. Responsibilities: - Handling difficult client calls - Retaining clients as part of the King Price royal family - Dealing with client queries and complaints in a competent, efficient and...

Job Location : Pretoria, Gauteng, South AfricaApplication Deadline : February 20, 2026 Purpose of position: - Communicating with clients and managing relationships in order to increase loyalty and retain their business. Responsibilities: - Handling difficult client calls - Retaining clients as part of the King Price royal family - Dealing with client queries and complaints in a competent,...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : December 31, 2026 Responsibilities - We have an amazing opportunity for a Retention Specialist to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star? - The successful candidate will be responsible for managing SMS and Email campaigns tailored to both active and dormant users,...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 13, 2026 SUMMARY - The main purpose of a Regional Sales Retention Manager role is to retain and grow existing customer relationships within a specific region, ensuring continued revenue, customer satisfaction, and long-term business loyalty. Job Related Requirements - Must have 3+ years' experience in a Sales...

peopleworth is an employer group consultancy specializing in providing comprehensive support to small and medium-sized businesses across a range of industries. Withing our group, we have various exciting opportunities that span a wide range of partners and collaborations, and we're excited to share this opportunity with you. We are seeking an enthusiastic and detail-oriented Enrolments...

Senior Email Retention Marketing Strategist (JB5815) Location: Remote for South African candidates Salary: R CTC (negotiable) Working Arrangement: Contractor (with clear pathway to full-time), working with primarily US-based DTC eCommerce brands. This is a senior-level retention marketing role for an experienced strategist who owns outcomes end to end. You'll work with established...

Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary An exciting opportunity is available in the...

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng) Job Posting Title: General Manager, Sales and Retention, Road Transport Time Type: Full Time Summary A General Manager is responsible for the overall management of the Road Transport sales and brokering vertical. This means having an in-depth understanding of, and influence, on all functions in the transport industry, including...

Company Description We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will handle inbound and/or outbound calls to promote and sell additional products or services to existing or potential customers. You will be responsible for identifying opportunities to cross-sell and up-sell, while ensuring excellent customer service is maintained at all...

peopleworth is an employer group consultancy specializing in providing comprehensive support to small and medium-sized businesses across a range of industries. Withing our group, we have various exciting opportunities that span a wide range of partners and collaborations, and we're excited to share this opportunity with you. We are seeking an enthusiastic and detail-oriented Enrolments...

Location: Durban Job Posting Title: Manager, Regional Retention, Road Logistics Time Type: Permanent SUMMARY The main purpose of a Regional Sales Retention Manager role is to retain and grow existing customer relationships within a specific region, ensuring continued revenue, customer satisfaction, and long-term business loyalty. Job Related Requirements - Must have 3+ years' experience in a...

peopleworth is an employer group consultancy specializing in providing comprehensive support to small and medium-sized businesses across a range of industries. Withing our group, we have various exciting opportunities that span a wide range of partners and collaborations, and we're excited to share this opportunity with you. We are seeking an enthusiastic and detail-oriented Enrolments...

peopleworth is an employer group consultancy specializing in providing comprehensive support to small and medium-sized businesses across a range of industries. Withing our group, we have various exciting opportunities that span a wide range of partners and collaborations, and we're excited to share this opportunity with you. We are seeking an enthusiastic and detail-oriented Enrolments...

peopleworth is an employer group consultancy specializing in providing comprehensive support to small and medium-sized businesses across a range of industries. Withing our group, we have various exciting opportunities that span a wide range of partners and collaborations, and we're excited to share this opportunity with you. We are seeking an enthusiastic and detail-oriented Enrolments...