Customer Retention Manager jobs

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

Company Description iKhokha is a place where chance takers become change makers. At iKhokha, we're made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us...

Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story. As a Customer Retention Office r,...

Deposita is a leading cash & payment solutions company. Our globally-implemented cash management, payment, e-payment, and self-service technologies reduce the risks associated with handling money business, currently has a vacancy for a Customer Retention Officer based at our office in Midrand, Gauteng and reporting to the Customer Retention Manager. The successful incumbent is a self-starter...

CUSTOMER RETENTION STRATEGIST Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team. In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our...

Role Purpose Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Customer Retentions Consultant Handle calls from customers considering cancellations or downgrades, aiming to retain them by understanding their concerns and providing tailored solutions. In this fast-paced,...

Job Information:Date Opened- 05/09/2025Job Type- Full timeIndustry- Consumer Customer RetentionsWork Experience- 5 yearsEducation Level- Grade 12 or equivalentCity- Cape TownProvince- Western CapeCountry- South AfricaPostal Code- 7405- Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide...

CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5,500 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil Mexico, and Spain....

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 13, 2026 SUMMARY - The main purpose of a Regional Sales Retention Manager role is to retain and grow existing customer relationships within a specific region, ensuring continued revenue, customer satisfaction, and long-term business loyalty. Job Related Requirements - Must have 3+ years' experience in a Sales...

Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary An exciting opportunity is available in the...

About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate...

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng) Job Posting Title: General Manager, Sales and Retention, Road Transport Time Type: Full Time Summary A General Manager is responsible for the overall management of the Road Transport sales and brokering vertical. This means having an in-depth understanding of, and influence, on all functions in the transport industry, including...

A leading land based operator is expanding portfolios and they have exciting opportunities in their brand new iGaming venture. They have an amazing job opportunity for a Retention Manager to join their team in Johannesburg . You will be responsible for creating, implementing and analysing retention campaigns across all channels and at all stages of the customer lifecycle in order to retain...

- Primary objective is to generate New Business for the Company (both Facultative & Treaty). - You will oversee the facultative business - Ongoing Client Servicing & Entertainment - Assist with client relationships and retention - You will be part of the management Team (Manco) and included in the monthly management meetings, where you will be required to add value to the company and management...

We’re looking for a dynamic, client-obsessed professional to lead ourretention and lease renewals function across our Cape Town business parks. AtInospace, we don’t just lease space—we build communities. Your job? Keep those communities thriving by ensuring our clients stay, grow, and succeed with us. Key Responsibilities - Own client relationships: Be the trusted point of contact for existing...

Our client is an established international iGaming and sports betting operator expanding its footprint in the South African market. With a newly formed Cape Town hub, they are investing in senior, commercially minded talent to build performance-driven teams that can compete at the top end of a highly regulated, fiercely competitive betting landscape. This role exists because our client is...

Location: Durban Job Posting Title: Manager, Regional Retention, Road Logistics Time Type: Permanent SUMMARY The main purpose of a Regional Sales Retention Manager role is to retain and grow existing customer relationships within a specific region, ensuring continued revenue, customer satisfaction, and long-term business loyalty. Job Related Requirements - Must have 3+ years' experience in a...

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng) Job Posting Title: General Manager, Sales and Retention, Road Transport Time Type: Full Time SUMMARY A General Manager is responsible for the...

DSV - Global transport and logistics Location: NelspruitJob Posting Title: Account Manager, RetentionTime Type: Full Time Main Purpose of The Role:The main purpose of this role is to maintain and grow existing customer base for the allocated Branch and meet monthly and annual retention targets. Minimum Requirements: - 2-3 years Key Account Management / sales experience. - Experience in...

SUMMARY A General Manager is responsible for the overall management of the Road Transport sales and brokering vertical. This means having an in-depth understanding of, and influence, on all functions in the transport industry, including Operations, Human Resources, IT and Finance and Sales, taking complete ownership for revenue retention and growth within the Road Transport vertical for Road...