Quality Assurance Analyst jobs

Quality Assurance & Service Delivery Integrity Analyst Job Type: Permanent employee, Full-time · South Africa - REMOTE Salary: 400,000 - 580,000 R per year Salary: £30,000 - £40,000 (depending on experience) Job Description At SmartPA, we transform support into innovative, technology‑driven services. We serve global leaders in tech, automotive, and retail, driving operational excellence...

A dynamic quality assurance company seeks a Quality Analyst to monitor and evaluate agent performance. The ideal candidate will have a Bachelor's Degree and 1-3 years in a Call Center or QA role. Responsibilities include conducting evaluations, analyzing data for trends, and collaborating with management to improve performance. Strong skills in auditing software like Excel are essential, along...

A leading call center company in Johannesburg is seeking a Quality Analyst to ensure adherence to quality standards among call center staff. The role involves monitoring calls and emails, providing actionable feedback, and participating in quality assurance processes. The ideal candidate has at least one year of call center experience and strong analytical skills. This position follows a...

About the job Senior Quality Assurance Analyst Responsibilities - Understand product, business and user context - Identify and prioritise product risks for testing - Test Case Development - Collaborate with the rest of the team (including the client) to develop acceptance criteria - Create Cucumber feature files in collaboration with software engineers on the team, so they can automate those...

In the Fintech industry, our client is searching for a QA Test Analyst to ensure software quality before production by designing and executing manual and automated tests across products and programs. The role involves close collaboration with developers, product owners, and stakeholders to deliver reliable solutions. Key Responsibilities - Develop and run manual and automated test cases. - Test...

Quality Assurance Analyst (Relocation to Spain) Join to apply for the Quality Assurance Analyst role at Remote Recruitment. We’re seeking a skilled Quality Assurance Analyst to join a leading UK-based organisation operating across Trade and Supply Chain Finance. This is an exciting opportunity for a detail‑oriented and tech‑savvy QA professional to work in a dynamic environment focused on...

Reference: JHB001360-JC-1 Jnr Quality Assurance Analyst (MUST currently work as an Analyst with a minimum of 1-2 years' experience in the FMCG Industry) Location: Nasrec, Jhb area (MUST stay within reasonable distance) *** Clearly stipulate if you are willing to relocate at own cost on your Resume/CV Duties & Responsibilities - MUST currently work as an Analyst - MUST live within a reasonable...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...

As a QA Test Analyst youll ensure software quality before production by designing and executing advanced manual and automated tests across products and programmes. Working closely with developers, product owners, and stakeholders, youll take a focused, methodical approach, guided by technical specs, user stories, and a broad range of testing tools and strategies. Requirements: - 3+ years...

ABOUT THE ROLE As a Quality Assurance Analyst, you will play a pivotal role in delivering world class services to our customers. You will manage ticket chases to ensure timely and accurate updates across all tickets, contribute to our quality assurance processes, and conduct thorough ticket and call evaluations. Your strong communication skills will enable you to effectively interact with both...

A recruitment agency is looking for a candidate to take on a role involving review and creation of test cases, execution and logging of defects, and maintenance of test plans. The ideal candidate will contribute to process improvements and knowledge sharing activities within the team. This position requires collaborative work to ensure high-quality testing practices. The job is based in East...

A dynamic daily deals platform in South Africa is seeking an experienced Software Tester to join their team. The ideal candidate will help deliver high-quality software through agile methodologies and detailed test management. You should have a relevant degree, 2-4 years of testing experience, and familiarity with testing tools like JIRA. We're looking for a detail-oriented professional who can...

Overview We are seeking an experienced Quality Analyst with strong expertise in functional testing, automation (Selenium), and lending/mortgage domain knowledge. The ideal candidate will validate end‑to‑end banking and lending workflows, ensure compliance with regulatory requirements, and support delivery of high‑quality technology solutions for the Private Client Lending Technology program. The...

QA Analyst X 2 1-2 years of experience Age: 21 years and above Requirements:Matric with related qualification Experience in the FMCG or food manufacturing industry is essential Must be able to work in a fast paced and high performing environment Salary will be discussed in the interview and is based on experience. Job Types: Temporary, Temp to permContract length: 6 months Salary: From R8...

Duties & Responsibilities - Ensure that all response times and dates are captured accordingly and are available on the drive - Identify and escalate priority issues and table business risks trend analysis to line managers - Provide accurate feedback on progress, productivity and problems to front line teams and line managers - Make recommendations to the knowledge management team of all training...

An impartial role focused on monitoring, scoring, and analyzing agent performance to ensure consistency, accuracy, and adherence to company policies and legal compliance standards. Tasks - Conduct objective evaluations of recorded and live calls, emails, and chat interactions using a standardized scoring rubric. - Identify and report on critical non-compliance issues and significant knowledge...

A leading recruitment firm is seeking a quality assurance professional in Pretoria to develop and maintain quality objectives for sales and service. The role involves monitoring performance metrics and ensuring compliance with ethical standards. Candidates should have strong analytical skills and a commitment to enhancing customer satisfaction. An ideal fit will work collaboratively with teams...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...

Reference: JHB001360-JC-1 Jnr Quality/Assurance ANALYST (MUST currently work as an Analyst with Minimum 1-2 Year's experience in the FMCG Industry) Location: Nasrec, Jhb area (MUST stay within reasonable distance) Note: Clearly stipulate if you are willing to relocate at own cost on your Resume/CV. Duties & Responsibilities - MUST currently work as an ANALYST - MUST live within a reasonable...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns. The QA will monitor outbound calls to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and...