QA Manager jobs in Ethekwini

Responsibilities: - Regular visits to external CMT factories along with the in-house factory - monitor the quality at each production stage and report on defect findings. - Inspecting, Measuring and Submitting documentation for FF, PPS, and BPS samples - Checking PP markers before production for each style with the Cutting room Manager. - All round quality control for all styles whilst following...

An established CMT factory in the South Coast of Durban is seeking a Quality Assurer / Quality Controller Minimum Requirements - Matric - essential - Ability to read, write & count - Good understanding and communication of English - Attention to Detail Key Competencies- A Quality personnel has to maintain a right Quality Management System to ensure quality of product;- Ensure that...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center...

The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...

Provides a "hands-on" service in controlling deliverable documentation in Manufacturing/Production. Application Instructions:Duties and Responsibilities:Manage Documentation: Oversee the intake, handling, and storage of documentation. Document Control: Develop and implement processes for document control, ensuring all documentation meets formal requirements and standards. Review and Update:...

Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 22, 2026 KEY PERFORMANCE AREA - Help to develop a culture of patient centred, data driven care, with high reliability of clinical processes. - Promote on-going proactive reduction of safety risks to patients in the design and redesign of organizational processes, functions and services using quality and...

Purpose of the role The Senior Operations Manager is responsible for the day-to-day execution and performance of assigned sales campaigns, ensuring alignment with strategic objectives defined by the Head of Sales Operations. This role bridges strategy and execution by managing people, driving performance, and collaborating cross-functionally with Recruitment, Training, QA, and IT to deliver...

Job Title: Customer Support Manager Location: Umhlanga, KwaZulu-Natal, South Africa (Remote or hybrid working options will be considered) Company: Playa Bets – Online Sports Betting & Casino Reports to: Operations Manager About Playa Bets Playa Bets is a dynamic and innovative iGaming company specializing in online sports betting, casino games, and virtual gaming experiences. Based in...

Trace Manager The Trace Manager will be responsible for the operational management of the Trace Department and optimizing contactability on the dialer, through the effective use of all trace tools and available resources to achieve business goals. The effective monitoring of contactability outcomes and associate's performance to ensure the collections daily, weekly and monthly targets are...

Company DescriptioniKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.Our office is a high-performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. Embark on a journey with iKhokha, where we share a...

Other Location- Durban, South AfricaLanguage- English*** Job Advert:What you’ll be doing in this role- Leading, developing and coaching a team of Quality Analysts/Team Leaders- Managing team performance in line with objectives and metrics- Delivering/overseeing QA induction training and accreditation, check the checker activity on QA and QA coaching- Leading/overseeing account Quality...

About us:HyperDev is a new developer-focused spin-out within the HyperionDev ecosystem, one of the world’s leading providers of accelerated tech education. Our mission at HyperDev is to help people Write Code Right and 10x their impact by radically improving how developers build, learn, and grow in their work using generative AI. We’re building the first tool that truly bridges the gap between...

Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

- Maintain a friendly and organised customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times. - Assist with technical support provided by the department, both telephonic and at the counter. - Responsible for the mechanical and electronic testing and repair of all products. - Ensure that all equipment...

My client, a leading and well-known company based in Cornubia, Durban requires a competent Customer Service Specialist with experience in the Printing or Agency Industry. We are seeking a proactive and detail-oriented Customer Service Representative to provide efficient administrative and client support to the Accounts Executive and production teams. The ideal candidate will understand customer...

Role Purpose The Junior Manager is a hands-on leader who thrives in high-pressure, fast-paced environments. You will be responsible for leading, coaching, and driving performance across a specialist non-voice team (Customer Operations, Trading & Risk, or Tech Support). Your role is to create a culture of energy, discipline, and accountability while ensuring KPIs and compliance standards are...

The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...

The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...

The role: The Ignition Contact Centre is the supporting arm of Ignition Group, a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. The Contact Centre Campaign Manager manages and develops Team Leaders, coordinates training sessions, analyses individual Sales Experts’ stats, and effectively resolves escalated Sales-related...