problem incident manager jobs in Parow

Job category: System engineering / consultancy Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction We are looking to recruit an Incident and Problem Manager to form part of the IT Services and Operations Team in the Group IT department. The role will be based at Clicks Head Office in Cape Town and will report to...

We are Kocho Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater. Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that...

Job Title: Incident Analyst Position Summary:The Incident Analyst plays a crucial role in maintaining Service Level Agreements (SLAs) by monitoring ticket movement, ensuring conformance to customer requirements, and proactively addressing tickets at risk of breach. This role involves collaboration with Service Desk Interns, Systems Technicians, and Systems Engineers to flag and address breaches,...

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology...

Business unit, Department, Reporting Business Unit CPS SM Service Integration Management Department ITS EIS SM SI SIM WC Sanlam Job grade S6 Core Description To coordinate calls between different resolver groups to assist in reducing aged calls, SLA breaches and call hops. Address client escalations and feedback on calls as needed. Providing over all Incident Management function to the client....

Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department. The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for Computacenter and our customers. This is...

Major Incident & Escalations Manager – NSC Global Join to apply for the Major Incident & Escalations Manager role at NSC Global. Key Competencies - Autonomy – Perform day‑to‑day activities under routine supervision with major discretion in managing problem investigations or recurring events/incident(s) by providing solutions in coordination with relevant technical resolver groups - Influence –...

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies, predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core...

A global leader in innovative solutions is seeking a candidate for a 12-month Graduate Programme in Cape Town. This hybrid role involves managing major incidents, coordinating teams, and facilitating communication during critical events. Ideal candidates will possess a relevant degree in fields like Linguistics, Business Systems, or IT, along with strong verbal and written communication skills....

A tech-forward company based in Cape Town is seeking passionate graduates for their 2026 Graduate Programme. You'll report to the Service Desk Lead and engage in Major Incident Management, serving as a key contact for system events. Candidates should be South African citizens with relevant qualifications like BCom or BA in Linguistics. The role requires good verbal skills and offers a hybrid work...

Major Incident Management Graduate page is loaded## Major Incident Management Graduatelocations: ZA.Cape Town.Officetime type: Full timeposted on: Posted Todayjob requisition id: 31188Hi, I'm your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling...

A global information services provider in Cape Town is seeking a Production Support Manager to lead a team ensuring the reliability of mission-critical software systems. The role includes managing incidents, overseeing production-level escalations, and implementing continuous improvements. Candidates should have over 10 years of experience in production support, with strong leadership skills,...

As an Incident Manager, you will be responsible for managing the entire lifecycle of IT incidents from initial report through to resolution. You will utilize your technical knowledge and ITIL foundation to handle incidents with precision and reliability, maintaining high standards of customer service. Key Responsibilities - Oversee and manage the incident lifecycle from detection to...

A growing customer service company in Cape Town is seeking a Customer Experience Executive to manage customer enquiries and refund processes. The ideal candidate should have a strong background in customer service, fluent English, exceptional communication, and a proactive approach. Responsibilities include monitoring customer interactions, handling complaints, and working closely with internal...

Job Description This is an exceptional opportunity for a Senior Business Analyst to join a global leader in software, data, and AI solutions. As part of a discovery team, you will analyse complex problem landscapes to deliver AI solutions for global blue-chip clients and governments worldwide. This role is 100% remote, offering between R1.3M - R1.4M THE COMPANY This company is a global leader...

CALL CENTRE/HELP DESK ENVIRONMENT CAPE TOWN Purpose: The purpose of the job is to provide a technical expert layer to resolve technical faults escalated to the Problem Management Department in accordance with ITIL processes. The Problem Analyst is responsible for identifying root-causes for escalated problems and to provide work-arounds and permanent solutions to eliminate such faults. Minimum...

About our client Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital...

An established industry player is seeking a dedicated Major Incident Manager to support their 24/7 Service Desk. This role involves managing major incidents, ensuring swift service restoration, and maintaining high customer satisfaction. You will engage proactively with customers and technical resources, facilitating effective communication throughout the incident lifecycle. The ideal candidate...

Hi, I'm Zandile Vanqayour, Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll do -...

A global technology leader in Cape Town seeks a graduate for their 12-month program focusing on Major Incident Management. The role includes managing communications during incidents and serving as the first point of contact for alerts. Ideal candidates should have a relevant degree and strong communication skills. This is a hybrid position, allowing flexibility in working arrangements. Join a...