Operations Services Manager jobs in Observatory

About the job Managed Services Operations Specialist Key purpose: The role of the Managed Services Operations Specialist is to take responsibility for the management of service delivery for less complex managed services operations within company clients. They are also responsible for resource allocation and the management of the shift rotation schedule, thereby ensuring optimal client service...

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to...

A financial technology company based in Cape Town, SA is seeking a Technical Operations Manager to lead technical support and helpdesk teams. The ideal candidate will have over 8 years of experience in service delivery, with a strong leadership background in technical support and vendor management. This role involves optimizing processes, ensuring compliance, and maintaining high-quality service...

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re...

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) The Operations Service Manager provides leadership to front‑line teams and ensures operational excellence across safety, on‑time performance (D0 and RSGE), security, and customer service. Acting as a key liaison between Delta and contracted business partners, this role drives performance, fosters a culture of safety and service,...

SOUTH AFRICA, CAPE TOWN AIRPORT CUSTOMER SERVICE 14-JAN-2026 REF #: 31042 HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES) The Operations Service Manager provides leadership to front-line teams and ensures operational excellence across safety, on-time performance (D0 and RSGE), security, and customer service. Acting as a key liaison between Delta and contracted business...

Our client is a modern, feature-rich, full-cycle insurance policy administration system designed for insurers, MGAs, and brokers seeking to optimise their processes, accelerate product launches, and enhance connectivity. Their cloud-based, no-code platform transforms the administration of insurance, delivering a seamless user experience across policy, claims, and billing functions. Role...

A global financial services company located in Cape Town is looking for a Service Delivery Manager. This role involves managing client service delivery, resolving operational queries, and ensuring quality support. The ideal candidate should have over 4 years of relevant experience, strong analytical skills, and excellent communication abilities. The position offers an opportunity to work in a...

A leading hospitality brand in Cape Town seeks an Assistant Food & Beverage Manager to oversee food and beverage operations, ensuring high levels of customer satisfaction. Candidates are expected to have a mix of education and experience in the food and beverage sector. Responsibilities include managing staff, handling guest interactions, and ensuring compliance with company standards. This...

A leading fitness club in Cape Town is looking for a candidate to implement and drive an efficient customer service culture while ensuring that brand standards are met. Responsibilities include managing staff communications, overseeing supplier relationships, and ensuring compliance with health and safety standards. Ideal candidates should exhibit strong adaptability, financial management skills,...

A leading Business Process Management company in Cape Town, South Africa, is seeking an experienced IT Team Manager. This role involves overseeing incident management, ensuring compliance with standards, and fostering customer relationships. The ideal candidate will have at least 5 years of IT Team Management experience, along with ITIL certification and a tertiary IT qualification. The position...

Please Read Carefully & Fully Complete Both Steps Below to Be Considered At One Janitorial, our mission is driven by core values:Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility. We are seeking a skilled Service Operations Manager to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients...

A leading seed supplier is seeking an Operations Supervisor for their Cape Town location. The ideal candidate will have at least 2 years of operational experience and demonstrate exceptional customer service skills. Responsibilities include overseeing sales area maintenance, coordinating staff training, and managing inventory levels. A National Senior Certificate is essential, along with...

Overview Accor is a pioneer in responsible hospitality with a global footprint across 110 countries, 5,600 hotels, 10,000 restaurants and lifestyle destinations. We emphasize a caring environment where you can grow and explore career opportunities within the hotel or broader hospitality industry. Job Description Scope of Position Guest Service Operator are responsible for handling all...

A leading investment management company based in Cape Town is seeking a motivated Consultant for their Retail Operations team. This role involves processing client transactions, ensuring a high standard of service, and maintaining strong client relationships. Candidates should possess a relevant business degree and exhibit excellent communication and problem-solving skills. Join a dynamic team...

An IT managed services provider is looking for a Service Delivery Support Administrator in Cape Town. The role involves administrative and operational support to the Service Delivery Manager and technical teams, ensuring efficient service delivery. Key responsibilities include managing documentation, coordinating service improvements, and maintaining contracts. The ideal candidate has over 3...

A leading technology services provider is seeking a Managed Services Operations Specialist in Cape Town, South Africa. The successful candidate will manage service delivery, resource allocation, and shift rotations for client operations. Key responsibilities include collaborating with stakeholders, ensuring compliance with contracts, and analyzing performance metrics to enhance service quality....

A global airline company is seeking an Operations Service Manager in Cape Town to lead front-line teams, ensuring operational excellence in safety and customer service. The ideal candidate will possess strong leadership and organizational skills, with a proven ability to make prudent decisions. Responsibilities include monitoring safety compliance, setting performance expectations, and fostering...

A leading IT solutions provider in Cape Town is seeking a Managed Service Quote Operations Associate. The role involves generating and managing customer-facing quotes, collaborating with internal and external stakeholders, and ensuring high standards in quote production. Ideal candidates will have over a year of experience in quotation administration and strong technical skills. This position...

A leading IT solutions provider is seeking a Managed Service Quote Operations Associate to generate quotes and manage contracts efficiently. This role involves liaising with internal teams and external vendors to ensure timely production of customer-facing quotes. Candidates should possess strong stakeholder management, attention to detail, and problem-solving skills. This position offers a...