IT service desk manager jobs in Germiston

Who We Are Tech Guru - IT for Accounting Firms specializes in creating high-performance, secure IT environments tailored exclusively for accounting firms. Guided by our core values—caring, accountability, responsiveness, and empathy—we deliver exceptional IT solutions that delight our clients. The Role Key Responsibilities - Leadership & Strategy: - Inspire and lead a 24/7 remote service desk...

The aim of the job of an IT Service Desk Specialist is to provide efficient technical support and assistance to end- users and clients. They aim to resolve IT-related issues promptly to ensure smooth and continuous business operations. MAIN TASKS AND RESPONSIBILITIES - Provide 1st line on-site and remote IT support to the organisation's end users - Provide after-hours IT support - Provide IT...

JD Hire Desk Trader POSITION: Hire Desk Trader Purpose of the Position: - To maximize revenue by turning every call received into an order including continuous communication and follow-up with all customers - To be responsible of the internal sales function including correct administration and processing of orders whilst ensuring excellent customer service Qualifications: - Grade...

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. The Managed Services Service Desk Agent is the first point of contact for...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant...

About us, purpose, experience and qualifications about us: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing purpose: - To solve IT user queries and problems, provide high level support on complex problem resolution, advise on new established systems and train users.experience and qualifications: - Degree...

This is an IN-OFFICE position. You must live within a 1 hour commute of our office.This position will work from 9 a.m. to 6 p.m. Eastern Standard Time. (New York City time zone)Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home?...

Job Summary: We are looking for a skilled and reliable Tier 3 Technician to join our Service Desk team in Johannesburg. This role includes both remote support and occasional on-site visits to client locations. You will need your own reliable vehicle and a valid driver’s licence. Key Responsibilities: - Provide technical support on-site and remotely to resolve issues related to hardware,...

Dutch and English-speaking Service Desk Analyst required in Johannesburg - Hybrid, to ensure effective and efficient Service Desk services, 1st level support are delivered to the customer. !+ Year experience as 1st level Service Desk support with A+, N+, MCSE, ITIL and SDI - Service Desk Analyst Certifications, fluent Dutch and English speaking and writing, and being detail...

Company Overview:Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated...

JOBNUMBER iOCO02978- CONTRACT TYPE Contract- STATE/PROVINCE Gauteng- CONTRACT TYPE:OnSite The Role:Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in ensuring the satisfaction of our...

Service Desk Agents are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these consultants address issues, provide support, and offer information, as needed, to keep customers satisfied and retain business. Agents will handle mostly Inbound Software support, with...

Overview Responsibilities: Customize the ITSM tool to align with organizational processes. Define and manage service-level agreements (SLAs). Engage with ITSM vendors and maintain vendor relationships. Implement and maintain change management processes, workflows, and required adjustments as needed. Work closely with the Change Coordinator to process Change Management tasks (., process RFCs)....

Job Description: Respond to service requests and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and troubleshooting for hardware, software, and network-related issues. Assist users with password resets, account unlocks, and basic application support. Accurately log and track all incidents and service requests in the ticketing system. Follow...

Job Advert Summary:The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. Minimum Requirements: - Grade 12 or equivalent. - Required Tertiary Education: A+ will...

IT Software Solutions Client Account Service Manager for External Companies – in the Life Insurance/ Healthcare/ Medical Aid/ or Lending/ Loans Industry + in Agile ScrumPermanent position | To work RemotelyMust live near the Johannesburg North area.Must have a MatricMust have IT Software qualifications OR any other relative certificates in IT software development, OR Other Must have gained...

An experienced General Manager IT/OT Service Delivery is required to provide strategic direction, leadership, and planning for delivery of all information technology (IT) and operational technology (OT) operations and services in Johannesburg on a permanent basis. Minimum Requirements: - B Degree/B Tech/Advanced Diploma in Information Technology/Computer Science/Engineering/Business...

- Ensure incidents and requests are attended to within agreed Service Level Agreements and Operational Level Agreements (SLA/OLA) by either resolving or implementing a workaround to avoid major impact to business. - Ensuring that High Impact incidents are communicated effectively within the organization and to customers. - Attend monthly SLA/SLM meetings with clients and project managers. -...

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Managed Services Service Desk Agent is a...

IT Software Solutions Client Account Service Manager for External Companies – in the Life insurance Industry. + in Agile Scrum,Permanent position | To work HybridStrictly must be living in JHB OR Pretoria preferable as you will be at the External client around three times a week in Pretoria (if not more)Must have a MatricMust have IT Software qualifications OR any other relative certificates in...