helpdesk jobs in Cape Town

Key Responsibilities First-Line Support - Monitor and respond to incoming helpdesk tickets - Resolve common IT issues including: - Password resets and account lockouts - Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues) - Basic workstation troubleshooting - Printer and peripheral support - Software installation and configuration Microsoft 365 Support - Assist with basic...

The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...

Key Responsibilities - Provide first-line software support to end users via email, helpdesk system, and telephone - Respond to and resolve software-related queries efficiently and professionally - Create, maintain, and publish user support documentation - Deliver general software training and conduct skills assessments for end users - Support Microsoft Office applications and other...

Job summary Entity:FinanceJob Family Group:Procurement & Supply Chain Management Group The purpose of the role is to assure that bp users and suppliers are enabled to follow a compliant and efficient procurement process. The type of incoming requests can vary, i.e. answering ’how do I’ related questions as well as providing technical support and managing user/supplier system & process training...

Join Our Team: Junior Moodle Helpdesk Agent:- Location: In-person - Big Bay, Cape Town | Type: Full-time | Sector: e-Learning SupportAbout UsAt iLite, we’re passionate about transforming the online learning experience. As a leading provider of cutting-edge Moodle hosting, support, and consulting services, we empower organisations across a wide range of industries to deliver impactful e-learning....

Summary and purpose of the Job: Do you have a passion for offering excellent customer service, helping our customers with problems to get to the right place for support? Do you have an interest in technology, and understand the key elements of IT, telephony and connectivity? Well, if this is you, we have the perfect opportunity. We are looking for enthusiastic individuals to join our dynamic and...

Provide 2nd and 3rd line support for hardware, software, network, and system issues.Troubleshoot complex technical problems across Windows, Mac, and mobile platforms.Monitor and support servers andnetworksAssist with network configuration, Active Directory, Exchange, and VPN setupsEscalate unresolved issuesGuidance and training to 1st line support staff as neededGrade 12 / MatricTertiary...

Position title: HELPDESK OPERATORPosition reports to: HELPDESK SUPERVISORBusiness Unit: FACILITIES MANAGEMENT About the Role:This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts. Decision Making Authority This position...

INTRODUCTION ABOUT THE COMPANY Yutiliti is a division of Lightstruck. Lightstruck's vision is to develop, own and operate high-end, last-mile fibre for the long-term economic and social benefit of the communities in which it is deployed. Lightstruck intends to bring rapid and reliable fibre to communities across Southern Africa. Yutiliti provides a digital utility to homes and businesses by...

ENVIRONMENT: A thriving Managed Service Provider company seeks a highly driven Technical Services Manager to lead its service delivery operations overseeing both the Helpdesk and Technical Services teams ensuring exceptional customer experience, smooth operation of client environments, and a strong internal technical culture. The ideal candidate must have Matric / Grade 12 (Compulsory); 5+...

The role will involve administering all aspects of the organisation's environment by providing a 1st/2nd/3rd line support service for the firm globally. The ideal candidate will be required to maintain regular dialogue with clients, users, stakeholders, and vendors to anticipate potential opportunities and challenges that may arise because of global innovation and the overall needs and strategies...

Job Title: Level 2 (L2) — Application Support Specialist (Technical Support) Location: Remote / South Africa Availability: 24x7x365 via structured on-call rotation (1 week on / 1 week off) Reports to: Support Lead / Service Delivery Manager Role Overview: As a Level 2 Application Support Specialist your focus will be on application and integration troubleshooting, API analysis, log...

Key Responsibilities: * Maintain and manage, in conjunction with networking team, networking switches and routers conforming to requirements from Networking Security Team * Develop, manage and maintain documentation of the system architecture. * Develop and maintain database of existing networking equipment ô²ôlocation, serial number, model, configuration management. * Manage, in conjunction with...

Job Description We have an amazing opportunity for an Application Support Technician based in Cape Town! We require a candidate with: •MS SQL and MySQL •.Net and PHP applications •Internal systems-training provided •Bachelors or diploma •Proven Experience as a helpdesk technician or other customer support roleWorking knowledge of databases and remote controlA+, N+, MCDBA...

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Customer support specialist - AI Assisted Location: Remote. US Time zone The Role We’re looking for a reliable and detail oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You’ll be using AI powered platforms to review, refine and approve...

- Must live in Cape Town - Must have a clear criminal record - Must have matric - Must have a clear ITC - Must be available immediately - Must have 5 years plus experience in DBA - Look for an Engineer with Database service background - International company with large DB scale experience - managing 150 DBAs globally - Extensive experience in Database Clusters - IT infrastructure knowledge within...

Requirements: - Refrigeration Mechanic Trade Test (Commercial) An advantage - Safe Handling & Gas Certification a minimum requirement - Valid drivers license - Experience working in either air-conditioning or refrigeration servicing will be an advantage - Willing to work Standby - Very good English speaking and writing capability - Work knowledge of Health & Safety requirements - Good...

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Maintenance BASIC SALARY : Market related START DATE : A.S.A.P / Immediate REQUIREMENTS: - Grade 12 - Refrigeration Mechanic Trade Test (Commercial) - Safe Handling & Gas Certification a minimum requirement - Valid drivers license - Experience working in either air-conditioning or...

About our client: Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture and performance. What you will be doing: - Provide essential 1st, 2nd and 3rd level support for end users, applications,...

Key Responsibilities Client Ownership & SLA Delivery - Act as the primary technical contact for assigned SLA clients - Take ownership of incidents, requests, and problems for those clients - Ensure tickets are handled in line with contractual SLAs and internal KPIs - Proactively communicate with clients regarding progress, delays, and resolutions Technical Support (Tier 2 / Intermediate) Provide...