Head Of Customer Experience jobs in Soweto

Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel's and Self Service) based on customer centricity and customer experience best practice - Contribute to cost efficiencies through responsible utilisation of work related resources - Prevent...

About Us: We're a fast-growing women's wellness brand committed to honest nutrition, education, and community. Role Overview: We are seeking a Customer Experience Executive to go beyond answering queries. You will shape the customer journey using empathy, data, and insights. Key Responsibilities: - Respond to customer enquiries via email, social platforms, and DMs - Provide guidance on...

Listing reference: track_001479 Listing status: Online Position summary:Industry:IT & Internet Job category:Customer Service Location:Randburg Contract:Permanent Remuneration:Market Related EE position:Yes Introduction:Job description:Implementation of customer experience strategic objectives- Responsible for creating a comprehensive Customer Experience strategy to guide the Customer...

Division: IT and Operations Unit: FTI Information Technology Location - Centurion JOB SUMMARY xxxxxx is South Africa's only specialist agricultural bank established in 1912, the bank's sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve...

Clinical Benefit Advisory Team Head of Medical Advisors About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their...

We currently have an opportunity for Senior Head of Technology to join our client within the Financial Services industry to ideally be based in Cape Town but will consider candidates based in Johannesburg and open to travel. (Intercity travel depends on the need of the business). As the Head of IT, you will be responsible for defining and driving the overall technology vision and execution for...

Curro Holdings is a JSE-listed independent schooling provider that offers quality education from the early childhood development phase to Grade 12. Curro prides itself on providing an ethical, values-based environment and offers learner-centric, balanced, innovative and relevant curricula across schools. Curro Holdings seeks to appoint Head of Preschool (Full Campus) (full-time) at Waterstone...

Purpose of the Job: To lead the strategy, design, development, optimization, and ongoing management of all Postbank digital banking channels. Including Apps, Web, ATM, Kiosks, POS, USSD, SMS, Social Media, Chatbots, Multisided Platforms, and IVR. By leveraging an iterative delivery approach to enhance customer experience, drive user adoption, and boost operational efficiency, while ensuring...

At Altron Digital Business , we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business. Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow. We're committed to providing the best solutions to save money and help our clients' business grow with a robust IT ecosystem that...

Our Client is a performance marketing agency for hospitality, leisure, and experience-led brands. They don't just run ads. They bring a holistic and consultative approach to client accounts, reviewing their customer journey and acting as a growth partner — helping them break records and achieve their goals. They are a driven, detail-obsessed, and serious about results — but human in how they...

Job Details - Employment Type: Full-Time Direct Employee - Department: Operations (Digital Products) - Job Level: Manager - Experience: 7 Years - Education: Bachelors Responsibilities Insights & Business Impact Translate segmentation into structured, actionable datasets that enable smarter targeting and improved conversion rates. Partner with Product and Analytics teams to operationalize...

Location: Johannesburg Industry: B-BBEE | Compliance | SaaS Solutions Level: Senior Leadership Type: Full-time Are you a strategic powerhouse with deep expertise in B-BBEE legislation and a passion for leading high-performing teams? Our client—a trailblazer in end-to-end business compliance solutions—is seeking a visionary Head of Advisory Services to lead their dynamic advisory department into...

The Head of Digital Experience is accountable for the strategic ownership and performance of the organization’s digital ecosystem, including web platforms, digital architecture, analytics, and future eCommerce and API-enabled solutions. The role ensures that digital platforms are scalable, secure, data-driven, and aligned with business objectives, while providing actionable performance insights...

Head of Customer Support About the Role: We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing customer satisfaction, and driving continuous improvement in service delivery. This role requires a proactive leader who can effectively...

The Head of Customer Experience is responsible for leading and managing the customer experience strategy within the Converged Solutions business unit. The Head of Customer Experience oversees SLA management, service helpdesk operations, and incident & problem management, ensuring a consistent and superior service delivery aligned with business objectives. They drive initiatives to optimize...

Disclaimer: ONLY APPLY IF YOU HAVE OVER 5 YEARS OF EXPERIENCE LEADING A CUSTOMER SUPPORT TEAM We’re looking for a confident, emotionally intelligent and operationally strong Head of Support to lead our customer support teams across all LGG brands. You will be responsible for ensuring that every client receives clear, confident, and consistent communication from onboarding through to campaign...

Job Description Managing the Systems and Implementations team in achieving the stated objectives related to the implementation Ensure all client implementations are delivered in accordance with global or local specifications, with the ability to provide accurate systems support in ongoing client servicing processes and procedures Evaluate and configure all client-specific systems requirements...

Location: Gauteng Regional Office, Lanseria, South Africa (hybrid with regular travel to regions and stores nationwide) Role Purpose To own the design, execution and continuous improvement of Cash Crusader s fully internal national Mystery Shopper Programme across all corporate and franchised stores, while building and maintaining a robust, transparent employee and store performance ranking...

About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate...

At Curro, we care.:Head of High School:Curro Academy Protea Glen Combined Vacancy Reference: 21885:Curro is searching for inspirational school leaders. Be the guiding force behind our learners' academic excellence and personal growth. Embrace the challenge today! What are we looking for?We are looking for someone with the following experience, qualifications and /or skillsets: - Ability to...