Customer Service Analyst jobs

A Managed Services Business is looking for a Quality Analyst in Johannesburg to evaluate and enhance service delivery quality across customer interaction touchpoints. The role requires a strong adherence to quality standards and involves providing feedback and coaching to ensure KPI targets are met. Candidates should have at least a Matric and 2 years’ experience in a customer care environment....

Job Description A great opportunity has become available for a Customer Service Analyst at a reputable company in Durban! Requirements - Degree in Logistics/Supply Chain Management - 3 - 5 years’ experience in a similar role - Experience in FMCG industry is essential - SAP experience essential Correspondence will only be conducted with short listed candidates. Should you not hear from us...

Job Title: Customer Service Analyst Location: South Africa, Cape Town Employment Type: Full Time Job Description bp is reimagining energy for people and our planet. We provide heat, light and mobility to customers worldwide. We’re fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working...

Cool Ideas, leading ISP in Johannesburg requires a Customer Service Analyst to join our team. Job Description & Key Responsibilities - Provide first-line technical support and troubleshooting for customers - Log, manage, and track faults with fibre line providers and third-party vendors - Handle incoming customer calls, assisting with technical and general service-related queries - Follow up on...

A leading cryptocurrency exchange in South Africa is seeking a Data Analyst to collect and analyze user data, develop dashboards, and provide actionable insights to improve performance. The ideal candidate will have 3-5 years of experience in data analysis, proficiency in SQL and Python, and a relevant degree. Strong problem-solving skills and attention to detail are crucial for success in this...

bp is reimagining energy for people and our planet. We provide heat, light and mobility to customers worldwide. We’re fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives. It’s crucial to us that the differences we see in the world around...

We Go Places! How about you?Immediate Superior: Capability ManagerJob Grade: 15Location: TygervalleyFunction: Supply ChainSub Function: Customer Service and LogisticsType of Contract: PermanentReference Number:137358Closing Date: 02/06/2025Applications are invited for a Customer Service & Logistics Analyst position in our Capability team based at Tygervallley (The Hive).This person will report to...

Join a forward-thinking company as a Quality Analyst, where your analytical skills will shine! In this pivotal role, you'll evaluate customer transactions, ensuring top-notch service quality and customer satisfaction. Collaborate with teams, communicate effectively, and impact the bottom line with your keen observations and data-driven strategies. If you thrive in a fast-paced environment and are...

A leading call center in Durban is seeking a Quality Assurance Analyst to evaluate call and email responses, ensuring high-quality customer service. Responsibilities include monitoring performance, analyzing data, and providing feedback to enhance training materials. The ideal candidate will have 2-3 years of experience, excellent communication skills, and a dedication to customer care. This...

Customer Experience Analyst (FinTech/Payments) About the job Customer Experience Analyst (FinTech/Payments) Our client, a fintech pioneer, is reshaping the financial landscape with a vision to simplify payments for endless possibilities. Since their inception in 2016, they have become a driving force in Africa's fintech space, connecting millions worldwide through secure and seamless digital...

A leading software solutions provider is seeking a Support Analyst in Johannesburg. The role involves efficiently managing customer calls, resolving issues, and maintaining high service standards. The ideal candidate should have knowledge of retail application software and SQL databases, along with strong customer service skills. This position supports a hybrid work environment, combining...

About the job Customer Data Analyst - CRM Key purpose: An experienced CRM (Customer Relations Marketing) Manager to head up the implementation of Microsoft Dynamics Software across the Group is sought by a leading hospitality group. The individual should have minimum 5 years related experience and be able to liaise with various department Managers to structure campaigns and communications...

A recruitment firm in South Africa is looking for an experienced Business Analyst to support pre-grooming analysis efforts. The successful candidate will facilitate project planning, document business processes, and model requirements. The role demands a Bachelor's degree and significant experience, including at least 10 years in business analysis and 8 years in process modeling with enterprise...

An established industry player is seeking a skilled Data Analyst to drive insights and improve execution across business units. This role involves delivering customer analysis, utilizing external data sources, and applying market research techniques to support strategic decision-making. The ideal candidate will excel in stakeholder communication and possess a strong understanding of KPI metrics....

A leading hospitality group seeks a Customer Data Analyst to lead the implementation of Microsoft Dynamics Software. Ideal candidates will have at least 5 years of experience in customer relations marketing, strong problem-solving skills, and the ability to communicate effectively across various departments. Responsibilities include developing customer journey plans, addressing concerns, and...

Cool Ideas, leading ISP in Johannesburg requires an Customer Service Analyst to join our team Job Description & Key Responsibilities: - Provide first-line technical support and troubleshooting for customers - Log, manage, and track faults with fibre line providers and third-party vendors - Handle incoming customer calls, assisting with technical and general service-related queries - Follow up...

A reputable company in Durban is seeking a Customer Service Analyst to improve customer service processes. Candidates should have a degree in Logistics/Supply Chain Management, 3 to 5 years of experience in a similar role, and essential experience in the FMCG industry, including SAP. This is a fantastic opportunity to contribute to a reputable organization while growing your career in customer...

A leading energy company in Cape Town seeks a Customer Service Analyst to deliver top-tier support to key customers. You will help resolve inquiries through various channels, ensuring exceptional service standards are met. Ideal candidates have experience in customer environments, strong communication skills, and familiarity with systems like SAP and Siebel. This full-time role requires...

A fintech pioneer is seeking a Customer Experience Analyst to manage customer queries in South Africa. This role involves resolving complaints, supporting customer onboarding, and enhancing customer retention. Ideal candidates should hold a B.A/BSc and have two years of relevant experience, with strong communication and interpersonal skills. You will play a crucial part in ensuring customer...

Job Description A well-established company in the FMCG industry is looking for a Customer Service Analyst to join their team in Durban. Requirements: •Bachelors degree in Logistics / Supply Chain Management •A minimum of 5 years experience in an Analytical role •Experience in the FMCG / Manufacturing industry •Ability to analyse, propose and implement new lean methodologies •Advanced...