customer management jobs in Fourways

Main job function The Customer Support Manager is responsible for leading and optimizing the Customer Support function to deliver a high-quality player experience across all channels. The role ensures compliance with iGaming regulations, responsible gambling requirements, and internal service standards, while driving team performance, efficiency, and customer satisfaction. Qualifications -...

A leading customer support organization in South Africa is seeking a highly organized Assist Support Customer Agent. This role involves overseeing daily reports, case management, and customer escalations while ensuring data accuracy. Candidates should have a Matric Certificate, a minimum of 2 years in a support role, and strong analytical skills, particularly in Excel. The ideal fit is...

A leading financial services provider in Randburg is seeking a dedicated Call Centre Agent to deliver exceptional customer service across telephone and digital channels. The ideal candidate should have NQF level 5 qualifications and 1-2 years of experience in a call center environment. Key responsibilities include managing customer queries, providing product information, and ensuring customer...

A leading financial institution is seeking a Call Centre Agent located in Randburg. This role involves delivering high-quality customer service both over the phone and through digital channels. The ideal candidate must possess an NQF level 5 qualification and have 1-2 years of related experience. Responsibilities include addressing customer queries, managing service productivity, and using CRM...

A leading financial institution is seeking a Call Centre Agent in Randburg to deliver high-quality customer service through various channels. The ideal candidate will have an NQF level 5 qualification and 1 to 2 years of related experience. Responsibilities include managing customer inquiries, maintaining product knowledge, and ensuring professional communication. Candidates should be adaptable,...

A leading technology firm in Randburg is looking for a Premium Support Co-ordinator to provide exceptional service and support to Tracker Platinum-Gold and VIP customers. You will manage service requests, handle escalated concerns, and ensure customer satisfaction through effective communication. Candidates should have a strong background in customer service with a minimum of 5 years experience...

A major financial institution in South Africa is seeking a Call Centre Agent. In this role, you will engage telephonically with clients, providing accurate product information while exceeding customer expectations. The ideal candidate has an NQF level 5 qualification and 1-2 years of related experience. You will also drive growth initiatives and manage costs to improve efficiency within the Call...

A leading automotive company is searching for a Sales Representative specializing in Used Vehicles to join their team in Randburg, Gauteng. The ideal candidate will have at least 3 years of sales experience, a minimum of Grade 12, and a proven ability to meet sales targets. Responsibilities include managing customer expectations, developing a client base through cold calling, and executing...

SUMMARY : POSITION INFO : - Develop new relationships with clients to expand the current client / customer base - Develop and maintain strong relationships with clients / customers to ensure satisfaction and loyalty. - Conduct regular business reviews to evaluate client satisfaction with products and services. - Identify and communicate sales opportunities within key accounts to the sales...

A leading retail company in Randburg seeks an Assistant Store Manager to support the Store Manager in driving sales and ensuring excellent customer service. Candidates should have at least 2 years' experience in retail management and strong financial management skills. The role includes leading staff, executing promotional activities, and managing store operations efficiently. This permanent...

Executive - Customer Enablement and Tactical Support - Sandton Our client, a leading organisation within the financial services and collections environment, is seeking a highly experienced Executive Customer Enablement and Tactical Support to drive strategic excellence, operational optimisation, and industry‑leading performance across collections and recovery portfolios. This is a critical...

A leading technology company in Randburg seeks a Head of Customer Success to oversee customer engagement and drive revenue growth. The role demands strong leadership, technical fluency, and the ability to manage cross-functional teams. You will focus on retention and creating a superior customer experience. Ideal candidates will have 8+ years in related fields and a passion for customer-centric...

Responsibilities - Develop new relationships with clients to expand the current client / customer base - Develop and maintain strong relationships with clients / customers to ensure satisfaction and loyalty. - Conduct regular business reviews to evaluate client satisfaction with products and services. - Identify and communicate sales opportunities within key accounts to the sales team. - Keep...

Cool Ideas, leading ISP in Johannesburg requires an Customer Service Analyst to join our team Job Description & Key Responsibilities: - Provide first-line technical support and troubleshooting for customers - Log, manage, and track faults with fibre line providers and third-party vendors - Handle incoming customer calls, assisting with technical and general service-related queries - Follow up...

Main Purpose of the Job:Responsible for easing the CRC customer through lifecycle with functional, emotional and behavioural expertise, conveying this customer experience bond required by the luxury environment set by the Nespresso brand. Job Specifications:Complaints or Information requests- Understand customer request/complaint, bringing the most appropriate answer/solution according to CRC...

Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice - Contribute to cost efficiencies through responsible utilisation of work related resources - Prevent...

Overview Tracker requires the services of a talented and experienced Executive: Customer Experience Centre for shaping and leading Tracker’s customer experience strategy across all service delivery channels. This role is central to ensuring that every customer interaction reflects Tracker’s brand promise, drives satisfaction, and strengthens loyalty. The successful incumbent will oversee the...

We are seeking a highly organized and detail-orientated Assist Support Customer Agent to oversee and monitor daily reports, case management processes, customer escalations, and data accuracy across key departments and partner service providers. This role requires strong analytical capabilities, process ownership, and effective communication across teams to ensure operational excellence and...

About the Role AsHead of Customer Success, you will ensure that customers get maximum value from our technology and services — from onboarding through to long-term engagement. You’ll oversee solution design, onboarding, delivery, and expansion, driving retention and revenue growth. This is a senior leadership role requiring technical fluency, strong stakeholder management, and a proven ability...

Tracker requires the services of a talented Head of Customer Experience who will be responsible for overseeing the strategy, planning, and execution of Tracker’s customer experience objectives. This role is pivotal in shaping the end-to-end journey for both existing and prospective customers.Working closely with various business leaders, the incumbent will drive improvements in service delivery...