customer contact jobs in Edenvale

PRIMARY PURPOSEResponsible for charge of training, managing staff quality assurance to handle customer service team issues. Obligated to oversea teams within the environment with specialised skills of fraud, telephone, outbound and inbound and system related functionalities. Creating, and setting targets and goals for improvement. Maintaining the Business-related staff morale and motivation...

Main job purpose Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators. Main Objective Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and...

Position Overview:Specific Role Responsibilities:Process and Governance- Deliver on agreed performance targets according to set procedures and service level agreement- Execute work in line with governance and compliance processes- Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability- Monitor and evaluate...

Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are expanding rapidly and seek an experienced Senior Operations Manager to oversee and optimize operations across our locations in Jamaica, the United States, and South Africa. Now hiring for: Senior Operations Manager Role Overview As Senior Operations Manager,...

An established contact centre management company is seeking a Contact Centre Manager in Johannesburg. The successful candidate will oversee the Contact Centre strategy, ensuring exceptional customer service and collaboration across teams to enhance operations. Candidates with 4-5 years of relevant experience and a Business Management qualification are encouraged to apply. The role focuses on...

CALLING ALL Contact Centre DIALLER ADMINISTRATORS Reference: DBN000803-AD-1 Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department in Constantia Kloof, Roodepoort. You will form part of a successful team and be situated in a bright, arty and busy environment. As the IT & Dialler administrator, you will play a crucial role in...

A leading food service company in Johannesburg is seeking a Contact Management Agent to join their Call Centre team. You will be the first point of contact for service and technical-related calls, ensuring prompt logging and effective feedback to customers. The role requires at least 3 years of call centre experience and strong communication skills in English. Join us for a chance to provide...

Job Overview To manage the processes, teams, and resources that act as the first point of contact for client queries, contributing to operational effectiveness, client satisfaction, reduced risk, profitability, and compliance with relevant control tower processes. Mining and Steel experience is a must. Duties & Responsibilities - Execute own work and team work according to set operating...

A leading insurance provider is seeking a Team Manager to oversee consultants within the contact centre in Johannesburg. This role focuses on ensuring performance targets are met, fostering exceptional customer service, and mentoring team members for professional growth. The ideal candidate will have a National Diploma, experience in short-term insurance, and a proven record in people management....

Overview Job Overview Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, 33 Baker Street To log and process fleet maintenance (e.g. vehicles and all other asset classes) quality authorisations, by diagnosing technical reports submitted by customers, dealers and franchise centres. To engage with customers and merchants by negotiating and making sound...

A dynamic customer service firm in Johannesburg is looking for a Call Centre Manager to oversee daily operations and drive performance. The ideal candidate will have strong leadership qualities, exceptional communication skills, and a proven track record in call centre management. Responsibilities include managing the team, ensuring quality service delivery, overseeing operations, and reporting...

Job Description We are looking for an expert with prior experience in financial accounting and Treasury processes who can ensure business and technical roll-out activities on a global scale. This is a long-term fixed contract (Renewable & Ongoing). Responsibilities - Coordinating and overseeing market rollout activities for the product. - Maintaining oversight over the Feature Team specific...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg. If you have a background in reservations, sales, or the travel industry, we’d love to hear from you! Requirements: - Matric (Grade 12) - Diploma in Travel & Tourism - Minimum 2 years of contact center...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team...

Application Period: Until 31 August 2025 We’re looking for a service-driven and detail-oriented Contact Management Agent to join our Call Centre team. In this role, you’ll be the first point of contact for all service and technical-related calls, ensuring prompt logging, follow-up, and feedback to internal teams and customers. If you’re a strong communicator with call centre experience, this...

Industry: Call Centre Industry, IT & Internet, Wholesale & Retail Trade Responsibilities - Develop, implement, manage and oversee OneCart's Contact Centre strategy, objectives, SLAs and initiatives to provide excellent customer service. - Manage contact centres for WW Dash and OneCart marketplace and support OneCart field operations. - Collaborate cross‑functionally with technology and...

Stay vigilant. Santam has been made aware of a malicious e-mail instructing policyholders to claim a refund within 24-72 hours. This is a scam, Santam will only communicate through their broker or official channels. Learn more. Find your perfect role at Santam Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and...

An established industry player in the insurance sector is seeking a Sales Advisor to join their dynamic team in Johannesburg. In this role, you will leverage your sales expertise to provide tailored insurance solutions to clients, ensuring their needs are met while achieving sales targets. The company prides itself on delivering exceptional customer service and maintaining high-quality standards....

Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...