contacts manager jobs in Edenvale

Main job purpose Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators. Main Objective Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and...

Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are expanding rapidly and seek an experienced Senior Operations Manager to oversee and optimize operations across our locations in Jamaica, the United States, and South Africa. Now hiring for: Senior Operations Manager Role Overview As Senior Operations Manager,...

Industry: Call Centre Industry, IT & Internet, Wholesale & Retail Trade Responsibilities - Develop, implement, manage and oversee OneCart's Contact Centre strategy, objectives, SLAs and initiatives to provide excellent customer service. - Manage contact centres for WW Dash and OneCart marketplace and support OneCart field operations. - Collaborate cross‑functionally with technology and...

Job Overview To manage the processes, teams, and resources that act as the first point of contact for client queries, contributing to operational effectiveness, client satisfaction, reduced risk, profitability, and compliance with relevant control tower processes. Mining and Steel experience is a must. Duties & Responsibilities - Execute own work and team work according to set operating...

Application Period: Until 31 August 2025 We’re looking for a service-driven and detail-oriented Contact Management Agent to join our Call Centre team. In this role, you’ll be the first point of contact for all service and technical-related calls, ensuring prompt logging, follow-up, and feedback to internal teams and customers. If you’re a strong communicator with call centre experience, this...

A leading insurance provider is seeking a Team Manager to oversee consultants within the contact centre in Johannesburg. This role focuses on ensuring performance targets are met, fostering exceptional customer service, and mentoring team members for professional growth. The ideal candidate will have a National Diploma, experience in short-term insurance, and a proven record in people management....

Job brief Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and...

Our client has an opportunity available for a Contact Centre Manager in the Customer Service department. Requirements: - Matric - Degree or Diploma in Commerce or Human Science would be advantageous. - 3 years’ experience in dealing with financial service and retail products. - 3 years management experience in a medium to large size contact centre. - 2 years’ experience in complaints management...

A leading contact center firm in Johannesburg is seeking Contact Centre Night Shift Agents to work US hours. Responsibilities include managing time efficiently during calls, actively listening to customers, and ensuring their satisfaction. Candidates should have sales or telemarketing experience, as well as customer service skills. A minimum of 6-12 months of experience in a contact center or...

A global leader in contact center solutions is seeking a Senior Operations Manager to oversee and optimize operations across locations in Jamaica, the US, and South Africa. The successful candidate will lead site-level management teams, implement quality assurance programs, and drive performance improvements. A Bachelor's degree in Business Administration and a minimum of 5 years of senior-level...

A leading technology solutions provider in Johannesburg seeks a Cloud Practitioner with PMP certification to implement and maintain Salesforce Communications Cloud and Service Cloud solutions. Candidates should have at least 2 years of implementation experience and 3 years of maintenance experience. Strong project management, leadership, and communication skills are essential for this role,...

CALLING ALL Contact Centre DIALLER ADMINISTRATORS Reference: DBN000803-AD-1 Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department in Constantia Kloof, Roodepoort. You will form part of a successful team and be situated in a bright, arty and busy environment. As the IT & Dialler administrator, you will play a crucial role in...

Introduction Our client requires the services of a Rollout Contact Person (Chief Expert) - Midrand/Menlyn/Rosslyn/Home Office rotation. - Amazing brand with cutting-edge technology - Excellent teams in Global team collaboration - High work-life balance with Flexible hours - Agile working environment EXPERIENCE: 12+ Years related working experience. COMMENCEMENT: As soon as possible. Duties &...

Overview Job Overview Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, 33 Baker Street To log and process fleet maintenance (e.g. vehicles and all other asset classes) quality authorisations, by diagnosing technical reports submitted by customers, dealers and franchise centres. To engage with customers and merchants by negotiating and making sound...

A dynamic customer service firm in Johannesburg is looking for a Call Centre Manager to oversee daily operations and drive performance. The ideal candidate will have strong leadership qualities, exceptional communication skills, and a proven track record in call centre management. Responsibilities include managing the team, ensuring quality service delivery, overseeing operations, and reporting...

A prominent outsourcing company in Johannesburg is seeking a Collections Agent at the entry level. This role involves managing time efficiently during contacts, ensuring quality, and comes with responsibilities in finance. Ideal candidates should have experience in sales or telemarketing, alongside essential contact center collection skills. Full-time employment is offered in a supportive...

A leading global contact center provider is seeking a Senior Operations Manager to oversee operations across Jamaica, the US, and South Africa. The ideal candidate will lead diverse teams, optimize service delivery, and drive continuous improvement initiatives. With at least 5 years of senior-level experience and a Bachelor's degree in a relevant field, the candidate will handle performance...

A leading food service company in Johannesburg is seeking a Contact Management Agent to join their Call Centre team. You will be the first point of contact for service and technical-related calls, ensuring prompt logging and effective feedback to customers. The role requires at least 3 years of call centre experience and strong communication skills in English. Join us for a chance to provide...

An established contact centre management company is seeking a Contact Centre Manager in Johannesburg. The successful candidate will oversee the Contact Centre strategy, ensuring exceptional customer service and collaboration across teams to enhance operations. Candidates with 4-5 years of relevant experience and a Business Management qualification are encouraged to apply. The role focuses on...

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