contacts manager jobs in Fourways

ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 19/12/2025 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: Workplace Type: On-site Permanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To lead, manage and guide a team to reach...

Our client, an upmarket tertiary institution offering full time, part time and online Degree qualifications in Digital Marketing, Brand Management and Communication, Copywriting, Graphic Design and related studies are looking for an exceptional Junior Contact Navigator to join their team in Randburg. Job Purpose: - Responsible for initiating, building and managing relationships with prospective...

Industry: Call Centre Industry, IT & Internet, Wholesale & Retail Trade Responsibilities - Develop, implement, manage and oversee OneCart's Contact Centre strategy, objectives, SLAs and initiatives to provide excellent customer service. - Manage contact centres for WW Dash and OneCart marketplace and support OneCart field operations. - Collaborate cross‑functionally with technology and...

Job brief Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and...

Our client has an opportunity available for a Contact Centre Manager in the Customer Service department. Requirements: - Matric - Degree or Diploma in Commerce or Human Science would be advantageous. - 3 years’ experience in dealing with financial service and retail products. - 3 years management experience in a medium to large size contact centre. - 2 years’ experience in complaints management...

Shape and implement omni-channel strategy - champion digital transformation.Set KPI's/SLA's - drive service improvement and customer satisfaction.Oversee daily operations, workforce planning, and tech utilisation.Maintain compliance with industry/data standards.Enhance CSAT, NPS, FCR - monitor QA - analyse feedback for service improvement.Lead, coach, and develop a large team - drive engagement...

Overall Purpose of the Role:the business is a purpose-led business with a strong entrepreneurial identity and a high performance culture. As one of the fastest growing startup digital banks in the world, it is a fast moving environment comprised of multiple moving parts. The care and growth of its people are at the center of the business. People that are successful and sustainably grow at the...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Main job purpose Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators. Main Objective Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and...

Position Summary:Industry:Pharmaceutical Sector- Job category:Other: FMCG, Retail, Wholesale and Supply ChainLocation:Roodepoort- Contract:PermanentEE position:YesBrand:Clicks GroupIntroduction:Job Purpose: To deliver a professional, effective and efficient customer service to clients on both incoming and outgoing calls, focusing on increasing company sales and maximizing revenue. Job...

Job description Requirements § Matric is compulsory § Strong communication skills § Presentable § Clear criminal record Duties and Responsibilities - Answering phones from customers professionally and responding to customer inquiries and complaints - Researching required information using available resources - Handling and resolving customer complaints regarding product sales to customer...

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: - Matric or relevant qualification - Customer Service experience in a Call Centre environment - Experience in people management / supervisory role RESPONSIBILITIES...

Established Restaurant in Fourways is looking for an Assistant General Manager. Candidates with 6+ years Restaurant management experience, of which 4+ years must be as a senior manager will be considered. Must have strong operations management skills with the ability to manage a complete Restaurant operation. Applicants must be well spoken and fluent in English. Will only consider individuals...

A four star corporate hotel with over 200 rooms, seeks an experienced city hotel Rooms Division Manager, matching the following essential requirements:- - Grade 12 - Tertiary Hospitality Management Diploma - Minimum 3 years as a Front Office Manager of 400 roomed 4* hotel or Rooms Division Manager at a 160 roomed 4* hotel - Accustomed to dealing with corporate clients - Fluent...

We are seeking a detail-oriented and proactive Billing Manager to oversee and manage administrative and account-related operations within the organisation. The successful candidate will play a key role in ensuring efficient workflows, accurate record-keeping, and effective communication across departments. Key Responsibilities: Administration & Account Management - Process new client...

Overview The Senior Category Manager: Facilities, Travel, Entertainment & Ins is responsible for effecting the most appropriate procurement processes to optimise the Total Cost of Ownership (TCO) to Omnia Group across a Global span at an acceptable level of supply risk, in accordance with all related policies. The Senior Category Manager will ensure alignment of Procurement Strategy and execute...

Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...

Listing reference: 016464Listing status: Online-Position summary Industry:Wholesale & Retail Trade- Job category:Other: FMCG, Retail, Wholesale and Supply ChainLocation:Fourways- Contract:PermanentRemuneration:Market Related- EE position:YesIntroduction- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage...

An established contact centre management company is seeking a Contact Centre Manager in Johannesburg. The successful candidate will oversee the Contact Centre strategy, ensuring exceptional customer service and collaboration across teams to enhance operations. Candidates with 4-5 years of relevant experience and a Business Management qualification are encouraged to apply. The role focuses on...