Collection Agent jobs in Cape Town

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and customer-focused Collections Agent to support a leading global...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Key Responsibilities: - Rehabilitate arrear customers by collecting outstanding instalment and arrears. - Achieve monthly collection targets - Advise of default consequences and optimal management of debt - Negotiate monthly instalments and payment plans - Verify & update customer information - Ensure minimum daily productivity requirements met ito number of customers contacted - Ensure PTP’s...

JOB PURPOSE The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. Inbound and Outbound SLA and work queues - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers - Achieve daily collections targets and monthly KPA...

--------------------------------------------------------------- Reporting to the Registrar, the main purpose of the Collections Logistics Coordinator role is to provide administrative support to Zeitz MOCAA’s Registrar and Assistant Registrar primarily in the following areas: Logistics, Collections and Rotating exhibitions. KEY RESPONSIBILITIES / ESSENTIAL DUTIES *Logistics- Populate and...

Productivity: - Lead, monitor and manage staff schedule adherence through variance HR processes and policies - Monitor hourly effort service levels and adjust schedule or allocation of duties when needed to maintain an inefficient and effective productive environment - Monitor lost hours due to internal and external influences Performance Management: - Communicate the vision, strategy and...

Main Purpose Team Leader – Inbound &Non-Voice Collections We are seekinga forward-thinking and digitally savvy Team Leader to guideour inbound and non-voice collections team, with a strong emphasison WhatsApp and digital engagement channels. This role is ideal forsomeone who is passionate about enhancing customer experience,driving early intervention strategies, and leveraging AI toimprove...

Vacancy for a Collections Agent Who Are We Looking For? Are you organized, proactive, and eager to work in a fast-paced environment? Skills Academy is looking for a dedicated Collections Agent who can engage with students, ensure timely payments, and help them stay on track with their studies. If you're service-oriented with a strong drive to succeed, this role is for you Responsibilities...

ACK and Associates have positions available for mature individuals preferably 30 years and older in their highly profitable call centre for an energetic and self-motivated debt collections agent. Accounts administration and negotiating reasonable payment on delinquent medical and schooling accounts creating a sense of urgency to make payment. Key result areas are as follows: - Manage assigned...

The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...

Role Overview We are seeking lively, detail-oriented, and experienced Customer Service / FICA Agents to provide exceptional customer support on our online trading platform while ensuring full compliance with FICA and AML requirements. This role is client-facing and compliance-focused, requiring strong communication skills, accuracy, and the ability to work efficiently in a fast-paced...

We are seeking skilled Agentic/Co-Pilot/RPA Developers to design, develop, and deploy next-generation automation solutions that integrate traditional RPA with intelligent autonomous agents. SCOPE OF WORK Agentic Automation & Intelligent Systems - Design, build, and deploy Agentic automations using platforms such as: - Maestro - Agent Builder - Copilot Studio - Agentic Process & Automation...

Outworx is looking for UK Credit Control/Collection Agents for a leading International UK campaign. This is a full-time, on-site role located in Cape Town, CBD. You will be required to work as part of a team and individually to provide support to the relevant department clients, to responsibly manage overdue accounts, negotiate payment plans, and ensuring timely collection of debts while...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English. At Mindrift, innovation meets opportunity. We believe in using the power of collective human intelligence to ethically shape the future of AI. What we do The Mindrift platform connects...

Key Responsibilities: - Manage and assist with collection projects - Implement appropriate collection strategies and campaigns - Load campaigns; send emails/sms’s, monitor productivity and provide daily stats - Conduct call audits and provide coaching - Conduct High Risk calls/queries and escalating to the relevant departments - Compile, analyze and submit reports to Management - Manage and...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Main Purpose Effectivemanagement of Team Leaders to drive execution of key Risk OperationsCollections strategies through a team of Collections agents. The execution willbe on our outbound portfolio. Also giveinput to the development of future collection strategies, policies andprocedures and understand industry trends to influence strategic approach. Thisincludes a strong emphasis on leveraging...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) provider, trusted by clients worldwide to deliver tailored, high-quality solutions. With a strong focus on customer experience, innovation, and operational excellence, we are expanding our team and seeking motivated professionals to join us. As a Customer Service Agent – Payables Support, you will play a key role in assisting...