Call Centre Team Manager jobs

Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. • Leading and managing a team of Call Centre Agents to achieve client SLA requirements •...

Purpose: As a Sales Team Leader in a dynamic, multi-campaign call centre environment, you’ll drive team performance, ensure campaign excellence, and translate strategy into results. Reporting to the Team Manager, you’ll lead execution, coach your team, and deliver insights that shape future sales success. Key Responsibilities: - Lead and manage 3+ concurrent credit sales campaigns. - Ensure...

The Team Lead will play a crucial role in supporting the Call Centre Manager and overseeing day-to-day operations to ensure the delivery of exceptional customer service. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for driving team performance and development. Team Supervision - Supervise a team of call centre agents, providing...

Call Centre Team Leader | Talent Pool MMH251017-3 Join to apply for the Call Centre Team Leader | Talent Pool MMH251017-3 role at Metropolitan Role Purpose Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets. Requirements - Matric (grade 12) certificate (essential). - NQF level 5 qualification approved by FSCA or...

Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global...

Do you thrive on performance, persuasion, and purpose? Were looking for confident, target-driven Team Leaders/Managersw who know how to lead a team to target, build culutre and accountability whilst creating a winning culture. About the Role You will be working remote, leading a team of 8-12 staff based throuhgout South Africa - THIS IS A REMOTE BASED LEADERSHIP ROLE. You will be joining a...

A leading workforce solutions provider in Cape Town seeks a candidate responsible for developing and leading an incubation team. The role involves daily coaching, quality assessments, and detailed reporting to improve team performance. Ideal applicants should possess strong people skills, a passion for growth, and the ability to communicate effectively. This position is essential for ensuring...

Main Job Functions: As the Heavy Commercial Vehicles Call Centre Team Leader, you will play a pivotal role in overseeing and optimizing the daily operations of a dynamic call centre dedicated to supporting clients and stakeholders in the heavy commercial vehicle sector. Your leadership will ensure the team provides exceptional service, resolves issues efficiently, and maintains high customer...

Role Purpose: Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.Infinity Services Partner Company is looking for a Call Centre Team Leader to lead a group of customer resolution experts to ensure end to end customer resolution and drive sales through service. These team leaders will coach/ guide and motivate the team to...

Job Purpose The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring that customers are provided the best possible experience through, quality management. Providing full support to the Contact Centre Manager. Principal Accountabilities •...

Please note that this advert is for building a Talent Pool - therefore should you meet the requirements and ahve the relevant experience and wish to add your profile to the talent pool for consideration for future roles you may apply In this role, you will be responsible for liaising between the Operations Leader and the team of associates, to ensure the clients services are delivered promptly...

Key Responsibilities: - Manage and assist with collection projects - Implement appropriate collection strategies and campaigns - Load campaigns; send emails/sms’s, monitor productivity and provide daily stats - Conduct call audits and provide coaching - Conduct High Risk calls/queries and escalating to the relevant departments - Compile, analyze and submit reports to Management - Manage and...

Job Description To manage allocation and quality of work within area of responsibility - Control expenditure and identify process improvements to contain and reduce costs - Creates solutions to meet customer demands - Deliver internal and external customer service excellence through adherence to quality service standards - Manage risks in own area of responsibility - Ensure development and...

Introduction- Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...

Team Leader Position If you have the following or know someone with the below experience please submit your CV- 3 year + experience in an inbound customer service environment (preferably working with various medical aid schemes)- Matric- Speak fluent in two or more of the following languages besides English: Xitsonga, Sepedi, Setswana, Sesotho, Tshivenda, Siswati, Ndebele- Applicants who does...

Who are we? - Grade 12/Standard 10/NQF 4 - BCom Degree (Optional) Minimum Experience Required - Minimum 5 years short term insurance experience - Minimum 3 years Claims experience - Minimum 2 years Supervisory/Management experience Reporting and Managing Key Team Deliverables - Monitoring of the daily dashboard to ensure adherence to SL - Monitoring the teams accurate and efficient processing...

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward‑thinking partners and are excited to share this opportunity that sits within our growing group. Role Overview The Call Centre Sales Manager - Student Enrolments (Enrolments Manager) plays a pivotal role in leading and developing a high‑performing student...

Main Job Function: You will manage and direct call centre agents in achieving their required daily duties. Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer satisfaction at heart. Responsibilities: • Running and managing the call centre...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 20, 2026 Job Description - Lead and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience. - This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections...

As a Sales Team Leader in a dynamic, multi-campaign call centre environment, you’ll drive team performance, ensure campaign excellence, and translate strategy into results. Reporting to the Team Manager, you’ll lead execution, coach your team, and deliver insights that shape future sales success.- Qualifications: Matric3-5 years in sales within a call centre environment with proven target...