Call centre supervisor jobs

ENVIRONMENT: A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors agent performance and overall...

We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc. - Grade 12 (minimum) - Call centre experience essential - Well versed in disciplinary procedures - Able to roster and rotate staff on a daily basis - Attention to...

Position Summary:Industry:Pharmaceutical Sector- Job category:Other: FMCG, Retail, Wholesale and Supply ChainLocation:Roodepoort- Contract:PermanentEE position:YesBrand:Clicks GroupIntroduction:Purpose: To plan, direct and coordinate call center activities on a daily basis to ensure quality service is delivered at all times. Ensuring every order/query is managed immediately and overseen until...

Responsibilities:- Managing day-to-day activities of Call Centre team.- Weekly meetings with the team.- Compilation of weekly and monthly reports and rosters.- Handle inbound calls from hospitals, Doctors, nurses, phlebotomists, specialists etc.- Answering/replying to client queries.- Maintain good client relations with external clients.- Serve as a liaison between site staff and Lab.- Ensure...

Job Knowledge , Skills and Experience National Diploma in Public Relations/Marketing or equivalent qualification At least 3 years Higher Education Call Centre experience Recommended: Call Centre supervisory experience will be advantageous Key Performance Areas / Principal Accountabilities Managing the daily running of the Call Centre Setting and meeting performance targets for speed, efficiency...

Job Purpose Monitoring the daily functions within the departments to ensure that agreed SLA and daily targets is being adhered to and maintain the relationships between the clients and the business. - Monitor and encourage staff by tracking daily progress. - Building strong relations internally and externally. - Dealing with escalations to ensure they are concluded. - Attending monthly client...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Matriculates And School Leavers to fill up different positions.Our Inbound and Customer Service Call Centre Section intends to do Expansion and looking for Grade 10 , 12 or School leavers who are interested to Apply for Exciting Positions in Both Inbound and Customer service.Candidates must be well Dedicated with Enthusiasm and Anxious to start a new Carrier. With or with No Experience can Apply...

- Local citizens - Certificate in Call Centre - Min 1yrs experience in a call centre environment - Excellent communication skills - Strong computer literacy - Own transportation

Key Responsibilities: - Handle calls and customer interactions with professionalism and empathy. - Manage and update CRM systems accurately. - Provide administrative support to the UK operations team. - Multitask effectively in a fast-paced environment. - Deliver excellent customer service and support. Requirements: - Fluent in English (both written and spoken). - Previous experience in a call...

Minimum requirements: - Matric is a minimum requirement - Previous experience dealing with debt collection or a legal call centre, working for a bank or Law firm - 1+ years experience in a similar role Consultant: Nadine van Zyl - Dante Personnel Centurion

Provide excellent customer service to clients both telephonically and face to face as well as via email and WhatsApp. Ensure email and telephonic enquiries for spares/parts are completed timeously. Liaise with clients /suppliers both telephonically and face to face. Quotes/invoices on parts requested by clients both telephonically and via email as well as walk ins. Payments on quotes before...

Call Centre Agent Area; Cape Town Salary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is provided Our client is seeking a well groomed and well spoken Call Centre Agent located in the Cape Town area to join their growing team. This candidate must have a very good telephonic ettiqutte and be...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Job Description:We are seeking an experienced Call Centre Consultant to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers professionally, and maintain accurate records. Location:Table View / Parklands / Milnerton Key Responsibilities: - Answer and manage customer calls efficiently - Provide accurate information and support to clients - Maintain...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Key Responsibilities: - Answer and manage customer calls efficiently - Provide accurate information and support to clients - Maintain records of interactions and follow-up actions - Liaise with other departments as needed Requirements: - Relevant call centre experience with strong references - Clear criminal record - Reside in Table View, Parklands, or Milnerton - Afrikaans-speaking candidates...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...