Assistant Guest Relations Manager jobs in Parow

Job Purpose The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Front Desk / Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience...

The successful incumbent will be responsible for, but not limited to;- Provides services that are above and beyond for customer satisfaction and retention.- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.- Intervenes in any guest/employee situation as needed to insure the integrity of the...

A prestigious luxury hotel in Cape Town is seeking an experienced Guest Relations Manager to lead the guest experience function within a fast-paced, high-volume hotel environment. This is a highly visible, operational role requiring strong leadership presence on the floor, hands-on guest engagement, and regular Duty Manager shifts. This position is suited to a hospitality professional with...

Position: Guest Relations Officer Location: Cape Town, South Africa Hotel Category: Four-Star Hotel A well-established four-star hotel in Cape Town is seeking a professional, personable, and service-driven Guest Relations Officer to join its Front Office team. The successful candidate will be at the forefront of the guest experience, acting as a key ambassador of the hotel and ensuring that...

A 4* Hotel seeks to employ a Guest Relations Officer, The guest relations officer is at the forefront of customer service. They are one of the first hotel staff members to greet guests as they arrive. They provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel...

SCOPE AND GENERAL PURPOSE: The guest relations officer is at the forefront of customer service. They are one of the first hotel staff members to greet guests as they arrive. They provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave as well as...

DUTIES AND RESPONSIBILITIES Safety and Security · Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. · Complete appropriate safety training and certifications to perform work tasks. · Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). · Identify and correct unsafe...

Duties: Guest Communication & Experience Management:

Guest Relations Officer - (Permanent Part-Time) Hospitality is all about the individual. And we, at the Radisson Hotel Group, take pride in our unique Yes I Can! Service culture: our Company wide philosophy that ensures that every individual guest is treated with the best positive service attitude at every point of contact. The manager, the waiter, the receptionist, the porterevery Radisson...

Additional InformationJob Number25096756Job CategoryRooms & Guest Services OperationsLocationAC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001ScheduleFull TimeLocated Remotely?NPosition Type Non-Management --------------------------------------------------------------- Process all guest check-ins, verifying guest identity, form of payment,...

Welcome and introduce Delaire Graff Lodges and Spa to guests;Check-in and check-out guests;Pass all relevant guest information on to various departments as required;Assist guests with bookings, tours and transfers, build and create guests’ itineraries;Ensuring that all guest information and rates are correct;Guests’ liaison to all outside guests and assist Indochine restaurant when needed;Update...

Are you warm, outgoing, creative, and ambitious? Can you think on your feet when a guest presents a challenge? Our Guest Relations position is more than just a smooth check-in and check-out. It is about building a guest experience that is memorable and unique. You will take the initiative to deliver a wide range of services that guide guests throughout their stay. Processing operational needs,...

About Home Suite HotelsWe’re a boutique hotel brand with comfy king-size beds, ocean views, rooftop pools, and the occasional wagging tail at reception. You’ll find us in prime spots across Joburg and Cape Town, offering guests that sweet spot between laid-back comfort and top-tier service. It’s luxe without the fuss. The RoleAs our Front of House Host, you’re not just welcoming guests—you’re...

POSITION: Public Relations Intern - DURBANVILLE PERIOD: 6 Months REPORTS TO: Direct of Operations Objective Under the direction of the Director of Operations and within the limits of our clients policies and procedures, the PR Intern will form part of the Digital Department In this role, you will be working closely with the Digital Manager and assisting with the writing of media releases,...

Guest Services Manager(7883) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible...

Company Description Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. About Fairmont Hotels & Resorts:...

Hostess l Duty Manager | Luxury Guest Farm | Franschhoek Kendrick Recruitment is seeking a polished and guest-focused Hostess / Duty Manager to join a luxury guest farm in Franschhoek, Western Cape. This role is ideal for someone professional, organised, and passionate about high-end hospitality ✨. Key Responsibilities Welcome and host guests with professionalism and warmth ️ Oversee...

Duty Manager | Luxury Guest Property | Stellenbosch Kendrick Recruitment is seeking an experienced and service-driven Duty Manager for a luxury guest property in Stellenbosch. This role is ideal for a confident hospitality professional who thrives in a guest-focused environment and is passionate about delivering exceptional service standards. Key Responsibilities · Oversee daily property...

Duties: Guest Communication & Experience Management:

Additional InformationJob Number25159144Job CategoryRooms & Guest Services OperationsLocationAC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001ScheduleFull TimeLocated Remotely?NPosition Type Non-Management --------------------------------------------------------------- Our jobs aren’t just about giving guests a smooth check-in and...