1st level support engineer jobs

ENVIRONMENT: YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior...

The Senior Tier 1 Helpdesk Technician is responsible for providing initial technical support to end-users, resolving basic issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as onboarding and off-boarding users. This role will be supporting a US Client, the hours will be 9am - 6pm (Eastern...

What will you do? The Commercial Processing Centre division has a position available for a First Level Underwriter. This positions will be based in Auckland Park and will report to the Team Manager. The purpose of this position is to ensure that new business, policy amendment and renewal, requests, referred by the distribution officer are vetted and validated according to the Santam underwriting...

This organisation is a leading IT distribution provider in South Africa, serving as a key link between global technology vendors and the local ICT channel. It offers an extensive portfolio of hardware, software, cloud services, and advanced solutions from some of the world's top technology brands. With a strong focus on innovation, operational efficiency, and partner enablement, the organisation...

Who are we?Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology...

Job Title: 1st Line Support Agent Department: Customer Support- Purpose:_The purpose of a 1st Line Support Agent is to manage and coordinate service activities within the company to ensure timely and effective service delivery. 1st Line Support Agents are responsible for overseeing the entire service process, from receiving service requests to dispatching service personnel to tracking...

Location: Cape Town / Johannesburg / KwaZulu-Natal Our client is on the lookout for a Level 2 IT Support Engineer who’s passionate about problem-solving and thrives in a fast-paced technical environment. This role is ideal for someone who enjoys diving into complex IT challenges, supporting users, and ensuring systems run smoothly and securely. The successful candidate will be the go-to person...

Mid-Senior Level Desktop Support Engineer – Rivonia, Sandton – Managed IT Services The Opportunity Are you a highly reliable IT professional with 3 to 5 years of concurrent work experience and strong server support knowledge? Join a stable managed IT solutions provider in Rivonia, Sandton, where your troubleshooting skills will make a direct impact on client stability. You will earn a salary...

- Experience in .Net API. - Troubleshoot and identify root causes using Elastic Kibana and other diagnostic tools. - Knowledge of ServiceNow-Incident Management. - Proficiency in troubleshooting tools and techniques to identify and resolve problems quickly. - Handle escalated technical issues that cannot be resolved by Level 1 support. - Collaborate with cross-functional technical teams to...

Job Title: Technical Support Engineer Take Charge of Technical Support Success! Location: Johannesburg Job Type: Permanent Salary: Market Related Vox Telecom is a fast-growing and dynamic company committed to excellence. We are looking for an experienced Technical Support Engineer to join our team and play a key role in assisting with FTTH (Fibre to the Home) requests, ensuring seamless and...

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer...

**Perm Position: Level 3 IT Support Engineer Location: on site in Johannesburg OR Cape Town - South Africa Start Date: ASAP Salary: Negotiable depending on experience** Reference: 20093 A great opportunity for an experienced L3 Support Engineer to join a forward-thinking Managed Service Provider. This role serves as the highest point of escalation within the support function, responsible for...

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...

Key Responsibilities - Support and manage firewalls: - FortiGate - Cisco ASA / Firepower - Palo Alto - SonicWall - Configure: - Firewall rules - NAT policies - VPN tunnels (site-to-site & client VPN) - Troubleshoot: - Security incidents - Network connectivity issues - Monitor firewall logs and alerts - Apply security best practices - Provide escalation support - Network troubleshooting: -...

1st Line Service Desk Engineer Be the first line of support in a fast-paced MSP environment, solving real client problems daily Cape Town (Gardens) | R25,000 R30,000 per month About Our Client A well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service,...

Duties & Responsibilities: - Provide Level 1 remote support to international customers in a fast-paced environment - Trouble-shoot issues relating to PCs, Laptops and peripherals including network connectivity, email, printing etc. - Support Microsoft O365 and other Microsoft Cloud services. - Provide an excellent IT support service to customers - Respond to phone calls, emails or support...

About Ekco 🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments. ☁️ In a few words, we take businesses to the cloud and back! 🌍 We have over 1000 highly talented and...

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer...

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer...