wfm jobs in Gauteng

A recruitment agency is seeking a WFM Integration Consultant to oversee the integration of WFM systems according to customer needs. Candidates should have extensive experience in system integration, solid knowledge of enterprise software applications, and excellent customer relationship skills. Responsibilities include designing processes, facilitating testing, and providing support. Tertiary...

A workforce management firm is seeking a Workforce Planner in Johannesburg, South Africa. The role involves developing workforce forecasts and optimized schedules to ensure service excellence. Ideal candidates will have 2–5 years of experience in a BPO environment, along with strong analytical skills and proficiency in WFM tools. Join a dynamic team to drive operational excellence and influence...

A leading BPO company in Johannesburg is seeking a Workforce Planner to enhance staffing efficiency and ensure service excellence. The successful candidate will develop forecasts, create optimized schedules, and monitor performance while collaborating with various teams. Candidates should have 2–5 years of experience in Workforce Planning, familiarity with WFM tools, and strong analytical skills....

A leading contact centre is seeking a Resource Planner to handle daily WFM updates and optimize staffing and agent scheduling to meet service level objectives. The ideal candidate must have at least 2 years of WFM experience and 3 years in call centers, along with strong analytical and problem-solving skills. Knowledge of Alvaria WFM is essential, and a customer service certification is...

Specialist: WFM and RTAJohannesburg, South Africa## Role Purpose:Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a WFM Scheduler. The role involves developing and maintaining efficient schedules for contact center staff. Analyzing data to optimize service and staffing...

About KeenAt Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative,...

WFM Scheduler Are you passionate about precision, planning, and performance? Join our vibrant and youthful Customer Services team as a WFM Scheduler! We’re on the hunt for a confident, proactive individual with at least 6 months of experience in workforce planning, scheduling, or forecasting. What You’ll Do: 1. Workforce Planning • Completes Agents schedules within agreed timeframes and in...

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders these are key factors of success. For us they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence. We’ve created over 200 unique inventions under several patents...

Responsibilities Act as single point of contact for project implementations, feedback, timelines, approvals, tech requirements. Manage staff performance/wellbeing, recruitment, training compliance (NewEx Gen onboarding), incentives (FCR, tNPS, SLAs). Ensure adherence to SLAs (95% response), quality (90-98%), fraud mitigation, reporting/insights (daily/weekly/monthly). Drive bi-weekly QBRs,...

Johannesburg, South Africa | Posted on 01/22/2026 Act as single point of contact for project implementations, feedback, timelines, approvals, tech requirements. Manage staff performance/wellbeing, recruitment, training compliance (NewEx Gen onboarding), incentives (FCR, tNPS, SLAs). Ensure adherence to SLAs (95% response), quality (90-98%), fraud mitigation, reporting/insights...

First-level manager responsible for the performance, coaching, and development of a team of agents. Tasks - Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. - Handle and de-escalate calls from highly frustrated or challenging customers. - Conduct regular 1:1 performance reviews and create development plans for team members. - Ensure...

Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are growing rapidly and seeking a skilled Senior Workforce Manager to oversee our Workforce teams across Jamaica, the United States, and South Africa. Senior Workforce Manager Role Overview The Workforce Manager is responsible for managing real-time workforce...

Overview Role Purpose: Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication. Requirements - Matric / Grade 12 - Essential - 3-year degree in Mathematics, Statistics or Operations Management - Desirable - Applicable technology certification - Desirable - 1 - 2 years experience as a scheduler or similar...

A leading telecommunications company seeks a WFM Scheduler in Johannesburg, South Africa. This role involves developing efficient schedules for contact center staff and analyzing data for optimization. Ideal candidates will have 2+ years of experience in contact centers and 1+ year in WFM, alongside strong analytical and problem-solving skills. The company values diversity and inclusion and...

A leading workforce management firm is seeking a Workforce Manager in Johannesburg to optimize performance across multiple campaigns. The successful candidate will bring over 5 years of BPO Workforce Management experience and demonstrate strong leadership and analytical skills. Key responsibilities include forecasting, scheduling, and developing strategies for business objectives. This...

About the job WFM Integration Consultant - Matric - At least 5 - 10 years experience in system integration and networking - PC application software experience (MS Office Suite) - Extensive experience implementing or supporting enterprise software applications and hardware used in web environments - Preparing functional and technical solution design documents and Configuring and delivering the...

A leading BPO firm located in Johannesburg is seeking a Workforce Manager to optimize workforce performance across campaigns. This role involves leading workforce strategies, ensuring compliance with legislation, and driving continuous improvement through best practices. The ideal candidate must possess 5-8+ years in BPO Workforce Management and strong analytical and leadership skills. Join a...

A professional recruitment agency seeks a Workforce Management Specialist in Johannesburg, South Africa. The ideal candidate will have extensive experience in designing and integrating WFM systems, with a strong background in system integration, programming, and client collaboration. Responsibilities include system implementation, client training, and project closure. A National Diploma in...

Workforce Planner – Johannesburg, South Africa Location: Onsite Department: Operations / Workforce Management Are you passionate about optimizing workforce performance and ensuring service excellence? We’re looking for a Workforce Planner to join our team in Johannesburg. This role is key to balancing staffing levels, cost efficiency, and employee experience across multiple campaigns. What...

About the job Workforce Management Specialist - National Diploma: Information Technology (Required) - Must be willing to travel, locally and internationally to customer sites - Must have own vehicle and drivers license Advantageous: - Tertiary IT qualification (Certificate / Diploma / Degree) - Microsoft certifications Experience: - At least 3 - 5 years experience in system integration and...