tier 1 jobs

Overview We are looking for talented IT professionals to join our technical team at IPT. Whether you are starting your journey or are a seasoned industry veteran, we have a place for you in our tiered Systems Engineering structure. We are hiring across the board for Tier 1, Tier 2, and Tier 3 engineers who are ready to take ownership of client environments and drive technical excellence. The...

A leading educational technology company in Cape Town seeks a Manager of Product Support to lead the Tier 1 support team. This role involves hiring, training, and developing staff to deliver high-quality support for various products. The Manager will also oversee operations and collaborate with internal teams to streamline support processes. Ideal candidates should have proven leadership skills...

Tier 1 Service Desk Engineer (Technical Support & Projects) Location: Century City, Cape Town Employment Type: Full-time About the Role Our client is looking for a technically strong Tier 1 Engineer to provide first‑contact support, assist with projects, and help maintain stable IT environments. This role involves hands‑on troubleshooting, ticket management, basic implementations, and...

Service Desk Technician - Bilingual Spanish/English (TIER 1) page is loaded## Service Desk Technician - Bilingual Spanish/English (TIER 1)locations: Virtual Locationtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR04732SummaryResponsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC. Supports end user service...

The AVOXI team is building products that make business communications faster, simpler and smarter. We are re-imagining how teams communicate and engage with their customers. We are obsessive about customer happiness. We work together as thinkers, builders, problem-solvers and doers to build products that we are all proud of. We are looking for superstars to join us on this adventure we call...

About our client: Our client was established in the 90's and while headquartered in Cape Town, they do have a large office in Jhb and great global presence with over 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity, training,...

About the job Technical Customer Support (Tier 1) We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices. Duties and Responsibilities: - Providing technical support to customers via live chat, tickets or by telephone - Register, transfer and update domains - Understanding of DNS and should have been exposed to...

Overview IT Systems Engineer (Tier 1). A hands-on IT support specialist with strong technical skills, project implementation experience, and a passion for solving problems is sought by a dynamic team in Bellville to provide top-tier support across hardware, software, networking, and cloud environments. Responsibilities - Responding to and managing support tickets with precision and...

These jobs were popular with other job seekers TIER 1 CUSTOMER QUALITY ENGINEER (Automotive) – ATLANTIS, Western Cape R30 000 – R35 000 Per Month Negotiable based on Qualification and relevant years of experience Our Client, a highly reputable Global Automotive concern is currently in search of a passionate and customer focused Customer Quality Engineer to join their dynamic...

We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best. Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child. Our values – innovation, collaboration, and performance – guide...

Hartenbos, South Africa | Posted on 08/01/2025 The role of the Helpdesk Agent is to provide support to clients through various channels such as telephone, WhatsApp, and email, addressing internet connectivity issues (both customer-side and WAN-side), as well as providing assistance with e-mails, routers, and network-related queries on Mikrotik, Cambium, and Ubiquiti hardware. Key...

Are you ready to jump start your IT career and leapfrog over your peers, gaining knowledge and experience for a REAL CAREER? Then you MUST come work with us! We are top-notch nerds who love tech, love helping people, and have fun doing it. (Not the bean bag sitting, bun wearing, manuscript writing, non-fat-skinny-no-foam-non-gmo-organic-double-pump-vegan-almond-milk-latte drinking kind...the REAL...

Role Purpose: As a SOC Tier 1 Engineer you will be the first line of defense in our Security Operations Centre. You will monitor security events, perform initial triage of alerts, escalate confirmed incidents, and help maintain the health of our security monitoring ecosystem. Your role is crucial in the early detection of threats and in supporting the wider incident response process. Key...

Main Purpose of the Job: The Customer Service (Technical & Billing) team currently has a vacancy for a Tier 1 Technical Support Agent who will be responsible for providing customer support – that includes information sharing and resolving technical and billing related queries. You will be expected to troubleshoot and resolve issues with services such as but not limited to: Fibre and VoIP etc....

A leading communication service provider is seeking a Tier 1 Support Engineer in South Africa. This role involves being the first technical point of contact for global customers, delivering troubleshooting and service resolution for our Cloud Communications solutions. The ideal candidate will possess strong problem-solving skills, a deep commitment to customer service, and the ability to...

A leading IT service provider in Cape Town seeks a Night Shift Tier 1 Service Desk Engineer to provide technical support and monitoring after hours. Ideal candidates will have 3-4 years of MSP IT support experience and a strong knowledge of Windows and networking. Responsibilities include responding to alerts and incidents, logging tickets, and assisting with basic support tasks. A proactive...

A leading IT support company in Cape Town is seeking a Tier 1 Service Desk Engineer. In this role, you will provide first-contact technical support and assist with projects to maintain stable IT environments. Candidates should have 3-4 years of IT support experience and knowledge across various technologies, including Windows and Azure. The position offers a comprehensive benefits package...

Tier 1 Service Desk Engineer – Night Shift Location: Century City, Cape Town (On-site) Employment Type: Full-time Shift Options: - 17:00 – 01:00 - 01:00 – 08:00 (UK hours) About Our Client Our client is an international Cybersecurity & IT Support provider offering world‑class exposure, advanced technical development, and strong career growth within a highly innovative environment...

Tier 1 Service Desk Engineer (Call Operator) Location: Century City, Cape Town (On-site) Employment Type: Full-time About Our Client Our client is an international Cybersecurity & IT Support provider offering world-class exposure, strong career growth, technical development, and a supportive, high-performance culture. About the Role The Tier 1 Service Desk Engineer (Call Operator) provides...

 Tier 1 Service Desk Engineer – Night Shift Location: Century City, Cape Town (On-site) Employment Type: Full-time Shift Options: - 17:00 – 01:00 - 01:00 – 08:00 (UK hours) About Our Client Our client is an international Cybersecurity & IT Support provider offering world-class exposure, advanced technical development, and strong career growth within a highly innovative environment...