Ticketing Agent jobs in Gauteng

As a Support Agent, you'll be the first point of contact for our clients and vendors. You'll provide 24/7 customer support to our clients by taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.. This role requires a friendly disposition, communication skills and ability to...

We are Hiring Customer Care Agent (Gauteng) Closing: 2026-01-31 Instacom reserve the right not to make an appointment to any advertised position. Preference is always given to existing Instacom employees, and the choice made is purely on merit and qualifications. Instacom – Instant Communications Solutions(Pty) Ltd supports global fair practice and business ethics on continuous development of...

A market leading corporation in the IT Services industry seeks to employ a Frontline Sage Integration Support Agent to join their team. The ideal candidate will have a solid background in Sage Evolution 200, preferably having provided Sage support previously. This role provides frontline assistance to clients in the security industry, with the ability to guide clients through the functionalities...

The Support Agent is responsible for executing daily tasks assigned by the Support Department Manager within the customer service space, including General Reception, Incoming Communication, and Outgoing Communication. The role involves providing outstanding service and assistance to customers through effective communication and efficient problem-solving. The Support Agent is also expected to...

Mukuru is on the lookout for a Chinese/Mandarin speaking Territory Sales Agent and Branch Teller to join our team in Johannesburg. The main purpose of this role is to provide remittance disbursement services in a professional and efficient manner and provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales within the assigned territory. The Territory Sales...

Talent Pool: Service Desk Agent (Junior) Discovery – Group Information Services / Technology Services About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast‑paced and dynamic environment...

The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...

Purpose of RoleThe primary objective of the Customer Support Agent is to uphold exceptional service standards while ensuring high levels of customer satisfaction. This role requires a professional who is helpful, knowledgeable, and articulate when assisting customers with inquiries related to the company’s products, services, and technical support.The Customer Support Agent serves as a crucial...

We are looking for a Business Service Agent that is Bilingual in Afrikaan and English CUSTOMER SERVICE & COMMUNICATION Manage (read, assess, respond, resolve) incoming emails from 5 addresses in Hubspot Shared Conversation Inbox (approx 170 emails per day) with response time targets. Create ticket for further processing (depending on POP; Order; Accounting Query). ORDER PROCESSING -...

**Join Our Team as a Customer IT Support Agent/Front Desk Support!** Are you passionate about providing exceptional customer service while diving into the dynamic world of IT support? We're seeking a talented individual to join our team as a Customer IT Support Agent/Front Desk Support. If you have at least 2 years of experience in a related field, along with a Diploma in IT and either an N+...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups.- Customer Interaction. User Support: Provide frontline support to end-users, addressing their technical issues or inquiries....

Pretoria, ZA Hybrid (Remote And In Person)- Full-Time- Herotel Business- Job Openings- Channel Support Agent - Tier 2 Applications are invited for the Channel Support Agent - Tier 2** position. This position will have remote work flexibility, reporting to the Channel Support Team Leader PURPOSE OF THE ROLE:Key Performance Areas would include, but are not limited to: - Resolve all faults...

ABOUT THE ROLE The Multi-Skilled Agent is the first point of contact between Leroy Merlin South Africa and its customers across multiple service channels. The role is responsible for delivering effortless, high-quality service by handling queries efficiently and with empathy. Agents ensure accurate ticket management in Zendesk and adapt quickly to evolving customer service technologies and...

Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Service Desk...

Applications are invited for the Customer Recovery Agent position to be based in Tembisa. PURPOSE OF THE ROLE: The Customer Recovery Agent will be the facilitator of the relationships between the business and the client, building an emotional connection with the brand and their customers, achieving customer centricity. Answering customer questions and addressing concerns. Problem solving and...

Job Description VALR is Africa's largest crypto exchange by trade volume, founded in 2018 and headquartered in Johannesburg, South Africa. Serving over 1 million users globally, including 1,100 corporate and institutional clients, we’re licensed by the Financial Sector Conduct Authority (FSCA) in South Africa, with additional approvals to offer services in Europe and initial approval from...

Overview This is an entry-level position responsible for handling various queries received either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and TransUnion products. The associate provides prompt assistance and resolution to consumer inquiries, including disputes, opt‑outs, password resets, and other product‑related queries. They...

Applications are invited for the Sales Agent position to be based in Northern/Central South Africa.PURPOSE OF THE ROLE:The Sales Agent will be responsible for selling Fibre and Wireless connectivity products primarily to the Residential market. The role also requires actively calling on potential new clients such as pole hosts, residential estates and other communities. An important aspect of the...

- Temporary- - CommercialDuduza, ZA / Tsakane, ZAJob Openings- - Customer Recovery Agent- Applications are invited for the Customer Recovery Agent position to be based in Duduza/Tsakane. PURPOSE OF THE ROLE: - The Customer Recovery Agent will be the facilitator of the relationships between the business and the client, building an emotional connection with the brand and their customers,...

Discovery – Group Information Services / Technology Services Talent Pool: Service Desk Agent (Junior) About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment...