service excellence jobs in Epping

A leading retail company in Cape Town is seeking an Assistant Store Manager to support the Store Manager in driving sales and ensuring exceptional customer service. The ideal candidate will have a minimum of 2 years of experience in retail/FMCG operations and a Grade 12 qualification. An understanding of financial management and customer service excellence is essential for this role. This...

A leading retail company in Cape Town is seeking an Assistant Store Manager for their Sportscene brand. In this role, you will drive turnover, manage a team, and ensure customer satisfaction. The ideal candidate should have at least 3 years of retail or administrative experience and possess excellent customer service skills. This position is perfect for someone who is organized, fashion-oriented,...

A global leader in customer experience solutions is seeking an Associate Director of Operations in Cape Town, South Africa. This role involves optimizing operations and leading teams to ensure industry-leading customer service. The ideal candidate should have a minimum of 5 years of experience in a senior Operations Manager role, strong communication and negotiation skills, and expertise in...

A leading technology services provider seeks a skilled Tech Support Team Leader in Cape Town to manage a dynamic team of technical support specialists. This role involves ensuring exceptional service delivery, driving improvements, and mentoring staff in a fast-paced environment. Candidates should have 3–5 years of technical support experience and strong leadership skills. A relevant degree or...

Job Summary:We are looking for a bilingual (French & English) Customer Service Representative who is empathetic, solutions-focused, and a strong communicator. In this role, you will manage, resolve, or escalate a variety of customer queries and complaints in a professional and customer-centric manner. You will liaise with internal and external stakeholders, ensuring timely resolution and...

Assistant Vice President - Quality Excellence EXL Cape Town, Western Cape, South Africa Responsible in establishing and monitoring quality control measures, conducting regular calibration exercises, and facilitating quality huddles. Seniority level - Executive Employment type - Full-time Job function - Quality Assurance - Business Consulting and Services Referrals increase your chances of...

A dynamic marketing firm in Cape Town is seeking a Senior Operations Manager to lead operations and drive service excellence. This pivotal role requires proven experience in managing large teams and multiple client accounts within the BPO sector. The ideal candidate will possess strong workforce management skills and a relevant bachelor's degree. The successful candidate will thrive in fast-paced...

A leading quick-service restaurant chain located in Cape Town is seeking a highly experienced Functional Head of Logistics to manage and optimize supply chain and logistics operations. This pivotal role will ensure cost efficiency and service excellence, requiring 10–15+ years of logistics experience, particularly in QSR or FMCG sectors. The ideal candidate will demonstrate proven leadership in...

A renowned hotel group is seeking a Hotel Manager for The Bay Hotel in Camps Bay, Cape Town. The ideal candidate will have strong leadership and operational skills, overseeing daily hotel functions and ensuring high guest service standards. With a focus on collaboration and compliance, this full-time role offers competitive remuneration and opportunities for growth within the company. You will be...

Key Outputs •Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and/or components. •Create a safe environment for all productive and non-productive employees by doing the following: o Ensure daily risk assessments are completed per artisan to control safety risks oPerform toolbox inspections •Effectively communicate with team, management, and...

Your Purpose... The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our...

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending. Our South...

Our client is seeking an experienced and driven 24/7 Service Desk Manager to provide strategic leadership and operational oversight of our always-on Service Desk function. This role is accountable for service excellence, team performance, and continuous improvement across a multi-tier, 24x7 support environment. You will lead, mentor, and develop a high-performing Service Desk team while ensuring...

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...

ROLE CONTEXT Are you a driven and service-focused leader with strong technical and operational management experience? We're looking for a highly experienced, trade qualified, hands-on and results-driven HVAC Service Manager to oversee the delivery of HVAC services across a portfolio of client contracts. This role combines team leadership, client engagement, SLA management, and operational...

Let's Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. The purpose of the role is to provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers/brokers to the correct channel in adherence to procedural, productivity...

Post Number ITS: SE14) Faculty/Department University of the Western Cape -> Deputy Vice-Chancellor: Research & Innovation -> Library Services Type of Position Permanent - Full Time Length of Contract Period Location Main Campus - Bellville, WC ZA (Primary) Closing Date 9/1/2026 Role Clarification & Key Performance Areas The University of the Western Cape Library Services' vision is to...

Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides...

A leading retail company in Cape Town is seeking an experienced Store Manager to drive sales performance and manage store operations. You will be responsible for achieving turnover targets, managing inventory, and leading a team to deliver exceptional customer service. The ideal candidate has at least 3 years of retail management experience and a strong focus on team development. This role offers...

Let's Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description na Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders Responsibilities Administration Produce, update, and...