Quality Coach jobs in Umhlanga

Quality Assurance Agent required in Umhlanga. We are looking to hire a vibrant, energetic, and hard-working individual for the Quality Analyst position. Responsibilities: - Responsible for coaching, developing, and improving the abilities of agents to effectively meet performance standards. - Previous coaching/training experience at a contact center will be adventurous. - To ensure that the...

Talksure is looking for a highly qualified Quality Assurance Team Leader MAIN PURPOSE OF THE ROLE Oversee and manage the day-to-day operations of a Quality Assurance team DUTIES AND RESPONSIBILITIES To ensure customer satisfaction through monitoring agent interaction with the customer. • Collate and distribute send reports • Liaise with sales departments • Analyse and monitor sales agent...

Position Profile / Job Description Position Title Quality Assurance Manager Functional Department Quality Assurance – Pinetown Division Position reporting to Plant Manager – Pinetown Division Required Minimum Qualifications Grade 12 plus a recognized Total Quality Management (TQM) systems related and / or tertiary technical qualification; Quality and Mechanical Engineering qualifications...

Job ID- 139141- Closing Date: 08 May 2025 FAIS Affected Job Purpose- To produce a world-class contact centre that supports great conversations between Nedbank and its clients thus ensuring that Nedbank understands and meets clients needs. Responsibilities: - Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives...

MagicOrange is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high growth phase. Our mission is to empower individuals and organizations, making them more valuable through our innovative software solutions. Location: Durban –...

Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Overview: To monitor and control Quality Systems and Processes to achieve Quality Standards and meet customer specific requirements (CSR’s) Minimum Requirements: - Grade 12 / School leaving certificate - National Diploma Quality Management or Engineering - Trained Auditor ISO 9001;2015; IATF 16949:2016 & VDA 6.3:2016 - 3-5 years’ experience within a similar role in the Automotive Industry Key...

Job Purpose: To monitor and control Quality Systems and Processes to achieve Quality Standards and meet customer-specific requirements (CSR's). Requirements for Applicants: - Minimum Requirement: - Grade 12 / School leaving certificate - National Diploma in Quality Management or Engineering - Additional Requirements: - Trained Auditor: ISO 9001:2015, IATF 16949:2016, VDA...

Experience relevant to the position- Matric Certificate- Excellent Listening skills and attention to detail- Analytical skills- Microsoft Office/Excel skills- Report writing skills- Team motivational skills Primary Job roles and responsibilities- Listening to Sales and Non-Sales Calls across all insurance products (long and short term)- Assessing of queries with providing accurate transcripts...

Job Title: Clinician Engagement Manager Employment Type: Full-time, permanent Reporting To: Regional General Manager Location: KwaZulu-Natal Role Summary: The Clinician Engagement Manager will be responsible for the operational implementation of the Groups Consistency of Care (CoC) strategy. The (CoC) strategic pillars include Perception of Care, Clinician Engagement, Quality and Safety of...

PURPOSE OF THE ROLE The Customer Service Specialist is responsible for delivering world-class customer support to US-based customers across multiple channels, including inbound calls, email, and chat. This role focuses on resolving queries efficiently, ensuring customer satisfaction, and maintaining service excellence in a fast-paced call centre environment Customer Care & Support - Serve as...

Hotel Manager – Luxury Hotel, Umhlanga, KZN Kendrick Recruitment is seeking an experienced and dynamic Hotel Manager to lead operations at a prestigious luxury hotel in Umhlanga, KwaZulu-Natal. This senior leadership role requires a highly motivated individual with extensive experience across Rooms, Food & Beverage, and executive hotel management in a five-star environment. Key...

JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the guest services, front desk, or related professional...

Purpose: The Senior Commercial Site Manager is responsible overseeing the organisation's sites located across South Africa. The ideal candidate needs to ensure that their team deliver to the required group standard. The candidate is responsible for making sure that buildings and their services meet the needs of the people that work in them. The candidate will also manage any building maintenance...

Job description: Role The Customer Services Manager will have a national responsibility to manage, anticipate and improve the customer experience from CMA CGM in South Africa and Botswana. Primary responsibility entails building and managing a customer services team, which receives all import and export customer queries, and ensure resolution to customers within the agreed turnaround times....

The role We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will own the leading and managing of operational teams to support our clients across multiple industry verticals, ensuring efficiency, productivity, and exceptional CX delivery through achievement of key performance targets and...

ROLE PURPOSE To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA. MAIN OUTPUTS - Responsible for driving integrated Facilities Management (FM) services and strategy for the Client - Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA) - Implementation of an effective...

Company Description iKhokha is a place where chance takers become change makers. At iKhokha, we're made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us...

Purpose of the role The Senior Operations Manager is responsible for the day-to-day execution and performance of assigned sales campaigns, ensuring alignment with strategic objectives defined by the Head of Sales Operations. This role bridges strategy and execution by managing people, driving performance, and collaborating cross-functionally with Recruitment, Training, QA, and IT to deliver...

Our client is seeking an experienced and results-driven Senior Workforce Manager at their site in Umhlanga, Durban. The Senior Workforce Manager is responsible for strategically planning and optimising staffing to meet customer demand, enhance agent productivity, and deliver exceptional service efficiently. This role leads and guides forecasting, scheduling, real-time monitoring, and...