QA Team Leader jobs

CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our...

Key Responsibilities:- Lead, coach, and support a team of QA Analysts to ensure high-quality performance across campaigns.- Monitor and evaluate outbound calls to ensure compliance with company standards and regulatory requirements.- Use Callbi analytics to extract insights, generate reports, and provide feedback to operations teams for performance improvement.- Conduct regular calibration...

A leading MedTech company seeks an experienced QA Team Lead in Pretoria, Gauteng. The ideal candidate thrives in team management, ensuring compliance with quality standards, and utilizing tools like JIRA effectively. Responsibilities include developing test plans, mentoring staff, and identifying potential risks. Join a dynamic team dedicated to building a culture of excellence in quality...

JOB PURPOSE - We are seeking an experienced Quality Assurance (QA) Team Manager to lead our QA Team within a high-performance debt collection call centre environment. The purpose of this role is to ensure consistently high levels of call quality and customer experience, with strong adherence to company standards, policies, and compliance requirements. - The QA Team Manager will play a...

A rapidly growing financial software firm in Pretoria is seeking a Head of Quality Assurance. This senior role requires extensive experience in quality strategy and leadership within the FinTech industry. The right individual will innovate QA processes and ensure compliance with financial regulations while leading a dedicated team. A competitive salary and professional growth opportunities await...

A leading financial institution in Johannesburg is seeking a candidate with 3-5 years of experience in a similar environment to join the team. The ideal applicant will be a team player with high emotional intelligence, capable of recognizing interdependencies and collaborating with others to achieve shared goals. This position promises a supportive work environment that values diversity and...

Recognize interdependencies and collaborate with others to achieve shared goals Responsibilities A team player - you believe in the power of teams so you're always part of one, building and leveraging your networksEmotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is Qualifications and Experience You’ll be an...

A leading financial institution in Johannesburg seeks a candidate with 3 to 5 years of experience for a role emphasizing team collaboration and emotional intelligence. You will work in a supportive environment that values teamwork and individual connections, contributing to shared goals. Ideal candidates will possess a strong ability to connect with colleagues and have the necessary experience to...

A financial services company in Johannesburg is looking for candidates who excel in teamwork and possess high emotional intelligence. Ideal candidates should have 3 to 5 years of experience in a similar field, including 1 to 2 years at a junior specialist level. The company supports diversity and encourages applications from individuals with disabilities. Join a workplace that values...

A leading food manufacturing company in Spartan, Gauteng is seeking a Senior Quality Assurance Technologist. In this role, you will maintain food safety and quality management systems, conduct audits, and ensure compliance with industry standards. A degree in Food Technology and a minimum of 5 years of FMCG experience is required. The successful candidate will also manage QA staff, improve...

The Quality Assurance Leader is responsible for the zone’s compliance to GEHC QMS and the local regulatory requirements. She/he is responsible for the quality management system, controls and continuous improvement and establishing best practice standards to assure product safety and quality. Job Description The Quality Assurance Leader is responsible for the zone’s compliance to GEHC QMS and...

A leading software consultancy in South Africa is seeking a Senior Quality Assurance Engineer to ensure quality in product delivery. This role involves mentoring, collaboration, and applying agile principles in a fast-paced environment. Candidates should have extensive experience with E2E delivery teams and a solid understanding of testing methodologies. The position requires strong...

A recruitment agency in Johannesburg is looking for a Senior Software Quality Analyst to enhance testing strategy and process. Key responsibilities include defining regression testing strategies, executing test cases, and contributing to team training. Applicants must have a National Diploma or relevant degree, along with ISTQB Advanced Certification and 5 to 6 years of Quality Analyst...

A leading education consultancy in Johannesburg is seeking a Head of Accreditation and Quality Assurance. This senior role requires extensive experience in public higher education, specifically in accreditation processes. The successful candidate will lead institutional quality assurance, manage accreditation cycles, and ensure the organization's compliance with national and international...

Laboratory Team Leader Reference: JHB -Sines-1 Our Client is looking for a Laboratory Team Leader who will be part of an effective team that interacts with multifaceted parts of the organization, including but not limited to Quality Control, Sample Management, Lab Compliance, and Lab Services. This position is responsible for maintaining a high level of quality assurance and quality control in...

Laboratory Team Leader The Laboratory Team Leader position will be part of an effective team that interacts with multifaceted parts of the organisation, including, but not limited to Quality Control, Sample Management, Lab Compliance, and Lab Services. This position is responsible for maintaining a high level of quality assurance and quality control, in accordance with the Quality Management...

Overview About Discovery Connect People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client...

Creating purposeful careers as we build the future of contact centre solutions Department: Sales (Bank Insurance Campaign) Reports To: Operations Manager Location: Cape Town CBD Job Purpose: To lead and manage a high-performing team of insurance sales agents in a BPO environment, ensuring that sales targets, compliance requirements, and service levels are consistently met or exceeded. The...

Position Overview: The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre Manager with development, analyses and implementation...

Quality Assurance Team Leader CallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market. We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and...