Operations Manager Call Centre jobs in Cape Town

Overview R 16,000.00 - 24,000.00 (South African Rand) Position: Call Centre Operator Company Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team. Job Summary: As a Call Centre Operator,...

We are looking for a Head of Operations - Call Centre Basic Function- Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability- Ensure all migrations are managed seamlessly- Map peer levels across client organization and establish peer level relationships within the client organization- Establishing...

A well-established organization is seeking an experienced Call Centre Operations Manager for its Cape Town location. The role entails overseeing daily operations of a busy call centre, managing a team of approximately 40 agents. Key responsibilities include improving productivity, conducting performance reviews, and collaborating with senior management. Candidates must be bilingual in English and...

Montague Gardens Vehicle Call Centre Sales Manager Appointment: Permanent, full-time position Salary: R15 000 CTC per month plus commission Benefits: Pension, Medical aid and Funeral benefits A well established, large Multi Franchise Dealership is looking for an experienced Vehicle Call Centre Sales Manager. The successful candidate will be responsible for planning, managing, monitoring the...

The overall objective of this role will be to support the Head of VIP and Customer Success in improving customer service and maintaining high levels of performance from all staff whilst achieving customer satisfaction goals. Minimum Requirements: - Tertiary Qualification (Pre-requisite) - 3- 5 years experience within Call Centre Management role (preferably iGaming) - Strong Leadership skills -...

Call Centre Manager Are you ready to take the next step in your career? The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a shifted environment Minimum...

Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. • Leading and managing a team of Call Centre Agents to achieve client SLA requirements •...

Overview Let390s Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Role Description / Key Performance Areas What is a Trainee Call Centre Agent? Do you have what it takes to work for a leading financial services company? Then you may be what we are looking for. Whether youre a graduate or an experienced professional...

Old Mutual, one of South Africa’s most trusted financial services providers, is inviting motivated and customer-focused individuals to apply for the Trainee Call Centre Agent position based in Pinelands, Cape Town. This opportunity is ideal for students and entry-level job seekers who want to gain practical experience while building a long‑term career in the financial services sector. Closing...

IT Support Technician (Call Centre / BPO Environment) Join MCI as an IT Support Technician in a fast‑paced call centre/BPO environment. We are a tech‑enabled business services company with a strong U.S. presence and a global footprint. Position Overview Provide Level 1–2 technical support to call centre agents and office staff (onsite and remote). You will troubleshoot and resolve hardware,...

IT Support Technician (Call Centre / BPO Environment) San Fernando, PH Job Type Full-Time Pay Types Salary Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...

Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global...

Human Resources Location Cape Town, South Africa Language English Summary The Recruiter I ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for working with various clients to assess hiring needs and interview candidates for positions Description Essential...

Build Something Big with a Global Financial Partner - Join Fundwell's Top 100 A-Team! 🚀 Are you an ambitious and high-energy Call Centre Sales Agent ready to join a foundational team and contribute to a massive growth story? VirtuHire is the rapidly expanding partner to Fundwell, a leading US-based business financing firm that provides innovative working capital and funding solutions, directly...

Role Overview As a Call Centre Agent (Customer Service Representative), you will serve as the first point of contact for customers, representing the company in a professional and customer-focused manner. We are looking for individuals who are passionate about resolving customer issues, answering queries, and delivering exceptional customer service with care and professionalism. In essence, this...

Job Description:We are seeking an experienced Call Centre Consultant to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers professionally, and maintain accurate records. Location:Table View / Parklands / Milnerton Key Responsibilities: - Answer and manage customer calls efficiently - Provide accurate information and support to clients - Maintain...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales. Key Responsibilities: - Conduct outbound calls to customers to promote products and services - Provide exceptional customer service...

Build Something Big with a Global Financial Partner - Join Fundwell's Top 100 A-Team! 🚀 Are you an ambitious and high-energy International Sales Consultant ready to join a foundational team and contribute to a massive growth story? VirtuHire is the rapidly expanding partner to Fundwell, a leading US-based business financing firm that provides innovative working capital and funding solutions,...

Overview R 19000 - R 19634 Annually Cost To Company (Package includes R16k basic and R3634k medical aid) Our client, a leading global provider of claims management and loss adjusting services, is seeking dedicated Customer Service Advisors to join their incident response team in Cape Town. As the first point of contact for customers at the start of their claims journey, you'll play a vital role...

A leading global provider of customer service solutions is seeking a Call Centre Operator in Cape Town. This role involves managing customer calls, ensuring their inquiries are addressed efficiently, and building strong client relationships. Applicants should possess strong communication skills and a high school diploma. The position offers a salary range of R 16,000.00 - 24,000.00, along with...