Junior Technical System Analyst
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NTT Data
Randburg
Job Summary:Responsibilities:- Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH- Resolve incidents, problems, service requests and change requests in line with business priorities.- Resolve calls logged within the agreed MTTR (Mean time to resolve) included in agreed SLAs.- Ensure Incident / Request updates are at an acceptable quality.- Document... |
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15 hours ago
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