IT Support Agent jobs in Cape Town

Helpdesk Agent (IT) (JB5809) Cape Town R15 000 to R18 000 a month (Negotiable depending on experience) Permanent An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Town–based team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within an...

Key Responsibilities First-Line Support - Monitor and respond to incoming helpdesk tickets - Resolve common IT issues including: - Password resets and account lockouts - Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues) - Basic workstation troubleshooting - Printer and peripheral support - Software installation and configuration Microsoft 365 Support - Assist with basic...

The IT Business Support Specialist plays a key role in delivering advanced technical assistance and ensuring a high standard of customer satisfaction. This role focuses on providing in-depth troubleshooting, supporting complex customer setups, and driving first-time resolution of support requests. The specialist will be responsible for handling escalated technical issues that require strong...

Salary: R30,000 R50,000 per month (depending on experience) Experience Required: 36 years Working Hours: UK working hours Contract: 6-month probation/initial engagement, transitioning to permanent (performance dependent) Location: Remote (Cape Town-based) Role Overview Were hiring an experienced IT Support Engineer to join a fast-paced Service Desk team supporting an international client base....

A leading renewable energy company in Cape Town is seeking an experienced Senior IT Support Specialist to manage and optimise its IT infrastructure and cloud systems. This is a hands-on technical role that requires strong expertise in Microsoft 365, networking, and cloud technologies. Key Responsibilities - Provide advanced support for Microsoft 365, SharePoint Online, Teams, and...

IT Support & Infrastructure Technician (L1) – Automotive Industry | Goodwood, Cape Town (Hardware, Software & SQL) – Automotive Sector - IT All-Rounder | Microsoft & SQL Environment JOB OVERVIEW / ROLE PURPOSE - Support of users, New & Current Established Systems: - Vision, Back-up, Workstations, Basic network, Printing and Microsoft Applications . - Multiple Site Support of IT hardware...

Office Location: Century City, Cape Town, South Africa In Office Requirement: In-office, 5 days per week Salary: R40,000 pm Why Midnite? Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for building the best sportsbook & casino experience possible, allowing our fans to feel closer to the...

Summary and purpose of the Job: - Provide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. - Become an extension of the customer’s IT team, ensuring the best customer experience, and deliver high levels of expertise. - Have the capability to make technical decisions and implement service restoration workarounds whilst root cause is...

Job Description: Engineer the Crossing: Diagnose and resolve a wide array of hardware, software, and network issues, constructing reliable solutions under pressure Guide the Travelers: Provide clear, patient, and effective support to users of all levels, ensuring they can navigate their digital landscape with confidence Fortify the Pathways: Proactively maintain and improve core systems,...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

About our client: Our client was established in the 90's and while headquartered in Cape Town, they do have a large office in Jhb and great global presence with over 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity, training,...

Job Spec: IT Engineer - Service Desk Support Job description As a member of our team, you'll have the opportunity to work with various technologies and provide exceptional service to our customers. The role will eventually become a Cape Town office-based (Century City) - for now, it will be remote. Only apply if you are looking for a long-term role/ team you can grow with and are happy to move...

Our client is a licensed iGaming and sports betting operator with an established presence in South Africa, operating a fully regulated online sportsbook and casino platform. With a strong focus on player protection, regulatory compliance, and service excellence, they are continuing to build out their customer support function in Cape Town. They are seeking a Customer Support Agent who...

If you are passionate about travel and customer service, we have the perfect opportunity for you! We are seeking a German-speaking Pre Departure Support Agent to join our yachting division in Cape Town. At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world. We have an abiding passion for sailing, taking yachting holidays to the next level across the most...

Are you a problem solver with a knack for technology? Join our team as a Tech Support Agent and assist customers with their IT issues. Responsibilities include troubleshooting software and hardware problems, providing timely solutions, and delivering exceptional customer service. Don't miss this chance to be part of a dynamic IT support team! Pay: From R94,42 per hour Expected hours: 40 per week

ABOUT THE ROLE We are seeking a top-performing QA Review and Submissions Agent to join our Back Office team. This is not a simple administrative role as it requires an individual with an exceptional eye for detail, uncompromising accuracy, and the ability to manage high-stakes documentation under pressure. Our Back Office consists of two divisions: - Document Collection – obtaining client...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) provider, trusted by clients worldwide to deliver tailored, high-quality solutions. With a strong focus on customer experience, innovation, and operational excellence, we are expanding our team and seeking motivated professionals to join us. As a Customer Service Agent – Payables Support, you will play a key role in assisting...

About us 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life. Job Purpose Be the first line of contact for Pro...

If you are passionate about travel and customer service, we have the perfect opportunity for you! We are seeking a Pre Departure Support Agent to join our yachting division in Cape Town. At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world. We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular...

As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware, virtualised environments and Cloud services, you will be communicating with customers at all levels,...