IT Helpdesk Operator jobs

Key Responsibilities First-Line Support - Monitor and respond to incoming helpdesk tickets - Resolve common IT issues including: - Password resets and account lockouts - Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues) - Basic workstation troubleshooting - Printer and peripheral support - Software installation and configuration Microsoft 365 Support - Assist with basic...

Helpdesk Agent (IT) (JB5809) Cape Town R15 000 to R18 000 a month (Negotiable depending on experience) Permanent An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Townbased team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within an...

Are you passionate about technology and helping others? Join our dynamic team as an IT Helpdesk Technician! We’re looking for driven individuals who thrive in a fast-paced environment and love providing exceptional customer support. Key Responsibilities: Provide first-level support for hardware, software, and network issues Assist users with troubleshooting and resolving technical...

Helpdesk Agent (IT) (JB5809) Cape Town R15 000 to R18 000 a month (Negotiable depending on experience) Permanent An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Town–based team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within an...

, permanent Position: IT Helpdesk Technician Job Summary: As an IT Helpdesk Technician, you will be responsible for providing technical support and assistance to our clients. You will work closely with our team of IT professionals to troubleshoot and resolve any technical issues that may arise. This is a full-time, permanent position with opportunities for growth and development within the...

Our client is seeking a skilled Level 2 IT Helpdesk Technician to provide advanced technical support and troubleshooting for end-users across the organization. This role serves as an escalation point for Level 1 technicians and requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality customer service. The ideal candidate will be...

Key skills/attributes/position-specific competencies: The following indicates what would typically be expected for this role at a competent level: - After-hours availability for critical support where required. (Moved to the top of this list) - Knowledge of Microsoft Desktop and server applications. - Knowledge of computer hardware and peripherals and basic networking (LAN, VPN). - Excellent...

We're looking for an IT Helpdesk! We're seeking a highly motivated, service-minded Technical Support Specialist to join our IT team. The Technical Support Specialist will be the first point of contact for users requiring assistance with hardware, software, network, and other IT service issues. This role is crucial to ensuring our employees' productivity by providing fast and efficient...

IT Support Helpdesk Level 1 - RMM Specialist One of our Clients based in the US are looking to grow their team with experienced Remote IT Support Helpdesk Level 1 - RMM Specialist Key Requirements: (Min 1 year Experience)- Proficiency in maintaining and monitoring Remote Monitoring and Management (RMM) tools, specifically NinjaOne RMM.: - Experience in handling basic Level 1 help desk tickets...

We Want You:You Bring: - Relevant information technology qualification. - A minimum of 1 Year of experience in IT Helpdesk environment. - A+ or N+ certification (advantageous). - ITIL Foundation certification (advantageous). What You’ll Do:Technical support- Technical support for all Level 1 IT Helpdesk services.- Management of ITSM ticketing system aligned with ITIL framework, Reporting and...

Are you curious, innovative and passionate about IT Hardware and Infrastructure? Do you take ownership, embrace challenges, and love problem-solving? We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology. We are...

WebFX is a proud Google Premier Partner with 4 offices in the US (and another one on the way!) as well as one in Guatemala and another in Cape Town, South Africa! We are continuing to expand worldwide and would love for you to be a part of that! In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech company by the year...

We are looking for a competent Help desk support technician to provide fast technical assistance to our clients. An excellent Help desk technician must have good technical knowledge and communication skills. They must also be customer focused and patient. Responsibilities: - Perform remote troubleshooting and diagnostics - Determine the best solution based on the issue and details provided by...

Annexure A – Job Description ROLE PROFILE Job Title: Technical Helpdesk Operator Reports to: Technical Helpdesk Supervisor Department: Technical Helpdesk Location: Manchester Park, Durban PURPOSE OF THE ROLE Provide first-line technical support for all IDS & Amecor-manufactured and distributed products, including security systems, communicators, CCTV, and access control solutions. The...

Position title: HELPDESK OPERATORPosition reports to: HELPDESK SUPERVISORBusiness Unit: FACILITIES MANAGEMENT About the Role:This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts. Decision Making Authority This position...

Dispatcher (IT Operations & Service Coordination Specialist) Global MSP | Remote-First | Night Shift–Friendly | Full-Time About Netsurit Netsurit is a global Managed Services Provider helping businesses grow, scale, and stay secure without the day-to-day IT noise. We support mid-market and enterprise clients with modern, secure, and reliable IT services — allowing them to focus on what matters...

About the Role We're seeking an experienced IT Operations Manager to lead our Managed Services operations, ensuring our clients receive reliable, secure, and scalable IT services. You'll own service delivery across helpdesk/NOC, projects, and client success, drive continuous improvement through ITIL aligned processes, and partner with leadership to meet revenue, margin, and customer satisfaction...

Job Description To lead a team of resources across IT Infrastructure, Service Desk and Vendor management disciplines and participating in IT strategy and to To manage the computer operations infrastructure, infrastructure, server, networking, desktop and database administration of Integrated system staff management architecture strategy. Hello Future IT Operations Manager Welcome to FNB, the...

Our client is seeking a skilled Level 2 IT Helpdesk Technician to provide advanced technical support and troubleshooting for end-users across the organization. This role serves as an escalation point for Level 1 technicians and requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality customer service. The ideal candidate will be...

Our client is seeking a skilled Level 2 IT Helpdesk Technician to provide advanced technical support and troubleshooting for end-users across the organization. This role serves as an escalation point for Level 1 technicians and requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality customer service. The ideal candidate will be...