Helpdesk Support jobs

Key Responsibilities - Provide first-line software support to end users via email, helpdesk system, and telephone - Respond to and resolve software-related queries efficiently and professionally - Create, maintain, and publish user support documentation - Deliver general software training and conduct skills assessments for end users - Support Microsoft Office applications and other...

IT Support Helpdesk Level 1 - RMM Specialist One of our Clients based in the US are looking to grow their team with experienced Remote IT Support Helpdesk Level 1 - RMM Specialist Key Requirements: (Min 1 year Experience)- Proficiency in maintaining and monitoring Remote Monitoring and Management (RMM) tools, specifically NinjaOne RMM.: - Experience in handling basic Level 1 help desk tickets...

We are looking for a Helpdesk Technical Support Rep Based in Helderburg Cape Town for a full Day Position basised in office. Key Responsibilities but not Limited to.- Manage inbound technical calls: - Manage outbound calls: - Network Management: - Assist Clients in Rebooting Media Players and assist in remote fixes: - Manage Engine System administrator: - Adhoc: - Cost Estimate and...

Are you curious, innovative and passionate about IT Hardware and Infrastructure? Do you take ownership, embrace challenges, and love problem-solving? We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology. We are...

Join Our Team: Junior Moodle Helpdesk Agent:- Location: In-person - Big Bay, Cape Town | Type: Full-time | Sector: e-Learning SupportAbout UsAt iLite, we’re passionate about transforming the online learning experience. As a leading provider of cutting-edge Moodle hosting, support, and consulting services, we empower organisations across a wide range of industries to deliver impactful e-learning....

1years Front line, technically-aware Customer Service Advisors demonstrate excellent Customer Care skills and resolve or escalate calls to the relevant departments whilst keeping the client updated, so that they are left delighted with their experience.- The CSA works on the customer service helpdesk and answers and pro-actively makes calls to resolve customer issues.- The CSA Manages supplier...

Summary and purpose of the Job: Do you have a passion for offering excellent customer service, helping our customers with problems to get to the right place for support? Do you have an interest in technology, and understand the key elements of IT, telephony and connectivity? Well, if this is you, we have the perfect opportunity. We are looking for enthusiastic individuals to join our dynamic and...

WebFX is a proud Google Premier Partner with 4 offices in the US (and another one on the way!) as well as one in Guatemala and another in Cape Town, South Africa! We are continuing to expand worldwide and would love for you to be a part of that! In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech company by the year...

We are looking for a competent Help desk support technician to provide fast technical assistance to our clients. An excellent Help desk technician must have good technical knowledge and communication skills. They must also be customer focused and patient. Responsibilities: - Perform remote troubleshooting and diagnostics - Determine the best solution based on the issue and details provided by...

INTRODUCTION ABOUT THE COMPANY Yutiliti is a division of Lightstruck. Lightstruck's vision is to develop, own and operate high-end, last-mile fibre for the long-term economic and social benefit of the communities in which it is deployed. Lightstruck intends to bring rapid and reliable fibre to communities across Southern Africa. Yutiliti provides a digital utility to homes and businesses by...

Provide 2nd and 3rd line support for hardware, software, network, and system issues.Troubleshoot complex technical problems across Windows, Mac, and mobile platforms.Monitor and support servers andnetworksAssist with network configuration, Active Directory, Exchange, and VPN setupsEscalate unresolved issuesGuidance and training to 1st line support staff as neededGrade 12 / MatricTertiary...

Key Responsibilities First-Line Support - Monitor and respond to incoming helpdesk tickets - Resolve common IT issues including: - Password resets and account lockouts - Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues) - Basic workstation troubleshooting - Printer and peripheral support - Software installation and configuration Microsoft 365 Support - Assist with basic...

Our Client A Global tech firm is seeking a Senior Helpdesk Technician to join their team in Pretoria on a contract basis. They offer stability, growth, attractive rates and a great working environment. Job Summary The Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians,...

The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...

Minimum Requirements: - Matric - Own reliable vehicle + Valid Driver’s Licence - Diploma in Information Technology / IT Management (advantageous) - Oracle background / experience - Database experience - Linux experience (RedHat, Debian or similar) - Networking experience - A+ and N+ qualification or equivalent experience - MS Word & Excel proficiency - Strong problem-solving and troubleshooting...

Job Summary The Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians, managing escalated tickets and contributing to system improvement. Responsibilities - Serve as the primary escalation point for complex technical issues across hardware, software and network...

Helpdesk Agent (IT) (JB5809) Cape Town R15 000 to R18 000 a month (Negotiable depending on experience) Permanent An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Townbased team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within an...

Purpose of the Role: To manage and coordinate all facilities-related service requests, ensuring efficient task allocation, communication, documentation, and compliance with internal processes and service level agreements. Key Performance Areas (KPAs): Helpdesk Processing - Receive, log, and track all facilities-related service requests via email, WhatsApp, or phone. - Ensure accurate and...

Are you passionate about technology and helping others? Join our dynamic team as an IT Helpdesk Technician! We’re looking for driven individuals who thrive in a fast-paced environment and love providing exceptional customer support. Key Responsibilities: Provide first-level support for hardware, software, and network issues Assist users with troubleshooting and resolving technical...

The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...