help desk support jobs in Edenvale

Summary Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians. This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking,...

ISP Helpdesk Support Agent Reference: HC003132-Moipo-1 Employment: Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and...

About us, purpose, experience and qualifications about us: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing purpose: - To solve IT user queries and problems, provide high level support on complex problem resolution, advise on new established systems and train users.experience and qualifications: - Degree...

Gauteng, JHB - Northern Suburbs- Annually Cost To Company (Market related) A well-established legal practice is seeking to appoint an IT Help Desk Administrator Must have strong communication skills, be able to troubleshoot problems, and have a good understanding of how software works. EDUCATION & EXPERIENCE: - Advanced MS Word skills - expert level of MS Word - Good command of written and...

A leading IT service provider in Johannesburg seeks an experienced Service Desk Manager to lead a team of IT professionals. The role includes overseeing technical issue resolution, managing budgets, and ensuring service delivery meets SLAs. The ideal candidate will have a Bachelor's degree, 5-7 years in IT support with supervisory experience, and proficiency in IT service management tools. This...

A global IT solutions provider is seeking a Service Desk Technician - Bilingual Spanish/English. This role requires strong troubleshooting skills and client service focus to efficiently handle customer incidents. The ideal candidate will have an associate degree and experience in IT Service Desk functions using tools like ServiceNow. Working knowledge of Windows OS and relevant certifications...

A leading recruitment agency in Johannesburg seeks a Service Delivery Manager to oversee incident resolution, manage staff and achieve Service Level Agreements. The ideal candidate should have 7 years of experience in service delivery management, advanced knowledge of Microsoft Office applications, and relevant certifications like Microsoft MCSE. Responsibilities include providing remote support,...

Job Description Are you driven by the opportunity to deliver outstanding support and resolve issues swiftly within a dynamic setting? We're in search of a committed Support Consultant to join our team. Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring seamless operations for our clientele. Your main objective will be to serve as a Cash...

Support Desk Coordinator One of SA’s leading IT support companies is looking for an experienced Support Desk Coordinator with at least 6 years’ experience to handle client requests and organize the technicians in Rivonia, Johannesburg. Duties & Responsibilities The purpose of the position: - Receiving calls from our clients, obtaining information on the problem, setting up a ticket on the...

A growing technology services provider in Johannesburg is seeking a Service Desk Analyst (L1) to deliver first-line IT support in a dynamic customer-focused environment. Ideal candidates should have 1-2 years of IT support experience and strong troubleshooting skills. You will provide support to clients through phone and email while maintaining clear communication and excellent service. This role...

As a Service Desk Technician, you will be responsible for, but not limited t,o the following: - Resolving 1st and 2nd line issues and queries. - Answering and actioning customer requests. - Strong Communication Skills - Troubleshooting equipment and services. - Escalating faults to upstream providers and driving them to completion. - Mikrotik router troubleshooting and operation. - Customer...

A global professional services firm in Johannesburg is looking for an IT Support Analyst to deliver first and second-line technical support across various platforms. The role requires a minimum of 3 years of IT support experience and strong technical knowledge. You will be pivotal in assisting internal and external clients, ensuring operational efficiency and high customer satisfaction levels....

A financial services company in Johannesburg is seeking a professional Receptionist to manage client inquiries and ensure efficient communication within the office. The ideal candidate will have Matric, experience in similar roles, and skills in multitasking and customer service. Responsibilities include directing calls, attending to visitors, and providing administrative support. The position...

A global professional services firm is hiring an IT Support Analyst in Johannesburg. This role provides 1st and 2nd line technical support across various platforms and engages in customer service excellence. The ideal candidate should have a minimum of 3 years of IT support experience, strong technical knowledge, and relevant certifications. You will be responsible for resolving IT-related...

A leading technology company in the mining sector seeks a Desktop Support Analyst in Johannesburg. This role involves providing IT support to local staff and coordinating with global teams. Candidates should possess strong communication skills, hands-on experience with Microsoft tools, and a passion for customer service. The position offers a flexible work environment, professional development...

A leading financial institution is seeking a Receptionist for their Johannesburg location. The ideal candidate will manage inquiries from visitors and provide exceptional customer service while efficiently managing administrative tasks. Proficiency in Microsoft Office and proven experience in a similar role are essential. The position offers opportunities for personal development and requires a...

A leading IT Solutions provider in Johannesburg is looking for a 1st Line Service Desk Analyst to assist customers with first level support. The ideal candidate should have experience in a helpdesk role and possess relevant IT qualifications such as A+, N+, and ITIL. This role involves monitoring incident calls, ensuring service excellence, and effective communication with customers. Join an...

About us, purpose, experience and qualifications about us: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing purpose: - To supervise the IT Help Desk team ensuring call quality is maintained according to SLA agreements, and drive proper escalation of calls.experience and qualifications: - Degree or Diploma...

The purpose of the position: · Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. · We aim for 100% no tickets breached so the job the support desk person is to keep...

A leading consulting firm in Johannesburg is hiring an IT Support Analyst to provide 1st and 2nd line technical support in a hybrid role. Responsibilities include assisting clients across multiple channels and resolving technological issues efficiently. Candidates should possess a minimum of 3 years in IT support, along with CompTIA and Microsoft certifications. This full-time position offers...