help desk support jobs in Bedfordview

Job Overview:Expiration date: 19 June 2025Location: Johannesburg, GautengJob Title: Help Desk ManagerEducation Level: CertificateJob Level: ManagementMinimum Experience: 5- 7 YearsHelp Desk Manager position available in Johannesburg.:Duties and Responsibilities:- Perform daily system monitoring, ensuring all networks and live devices are functioning.- Ensure tickets are logged for offline...

As a Service Desk Technician, you will be responsible for, but not limited t,o the following: - Resolving 1st and 2nd line issues and queries. - Answering and actioning customer requests. - Strong Communication Skills - Troubleshooting equipment and services. - Escalating faults to upstream providers and driving them to completion. - Mikrotik router troubleshooting and operation. - Customer...

The purpose of the position: · Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. · We aim for 100% no tickets breached so the job the support desk person is to keep...

Bedfordview | Weekdays | To start ASAPWe are looking for a competent and structured Academic Support Coach to work with learners aged 13–15 (Grades 8–9) in an afternoon-based role.This position focuses on academic structure, homework supervision, study skills, and accountability.It is not a subject tutoring role and is not a senior management or full-time teaching position.Working...

How will you CONTRIBUTE and GROW? Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance). - Field and handle incoming Customer Tech Support Requests and Complaint Calls calling customers back to assist and resolve each ticket logged. Ensuring...

Overview Hire Resolve is currently seeking a highly skilled Service Desk Engineer on behalf of our esteemed client, a leading specialist in ICT solutions. Our client excels in helping organizations design, support, and manage robust IT infrastructures that drive business success. This role offers a unique opportunity to join a dynamic team dedicated to delivering top-tier IT support and...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups.- Customer Interaction. User Support: Provide frontline support to end-users, addressing their technical issues or inquiries....

Our Purpose- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a...

Why choose Logicalis? It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’...

Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Service Desk...

We're Hiring: Receptionist (Sandton – Rivonia) Are you the kind of person who lights up a room with your voice alone? Do you take pride in being the face of a company, creating a warm and professional first impression? If so, we want YOU to join our team! Location: Sandton (Rivonia) Working Hours: Monday to Friday: 08h00 – 17h00 Saturday: 07h00 – 13h00 What We’re Looking For: We’re on the hunt...

Job Description: Respond to service requests and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and troubleshooting for hardware, software, and network-related issues. Assist users with password resets, account unlocks, and basic application support. Accurately log and track all incidents and service requests in the ticketing system. Follow...

We are seeking a Service Desk Manager to own the service desk end-to-end. This is a hands-on role focused on discipline, urgency, and customer experience. You will handle L1 and L2 tickets, ensure early and correct escalation to L3, and keep the service desk operating cleanly, quietly, and predictably. Key Responsibilities: - Own day-to-day Service Desk operations - Resolve L1 and L2 tickets...

Requirements - Matric (Grade 12) with a basic IT-related certification or coursework (CompTIA, A+, N+ or equivalent). - 0–6 months experience in an IT support or service desk environment (graduates welcome). - Good understanding of Microsoft Office and basic troubleshooting skills. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Ability to...

The aim of the job of an IT Service Desk Specialist is to provide efficient technical support and assistance to end- users and clients. They aim to resolve IT-related issues promptly to ensure smooth and continuous business operations. MAIN TASKS AND RESPONSIBILITIES - Provide 1st line on-site and remote IT support to the organisation's end users - Provide after-hours IT support - Provide IT...

JOBNUMBER iOCO03470- CONTRACT TYPE Contract- CONTRACT TYPE:OnSite The Role:Our Client is looking for a Service Desk Analystwho will be responsible for providing first line technical support and customer service. A broad understanding of technical procedures and infrastructure is required. Your role will be to handle customer interactions on daily support issues whilst maintaining the set SLA...

Job Classification Requisition -137989- Melissa Cloete Location: - Johannesburg (On-Site 5 days a week) Cluster: - Nedbank Wealth Cluster - High - Net-Worth Division Closing Date: 21 February 2025 Employment Equity Statement- Preference will be given to Applicants from Underrepresented Groups- Job Family- Sales and Services- Career Stream- Call Centre (Service)- Leadership Pipeline- Manage...

The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operationalco-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company. Qualifications: - A relevant IT qualification (A+, N+, MCSE or a combination thereof). - Microsoft Office Specialist (MOS) Master 2010...

JOBNUMBER iOCO03661- CONTRACT TYPE Permanent- CONTRACT TYPE:Hybrid The Role:We are looking for proactive and customer-focused Service Desk Agent to join our team. In this role, you will be the first point of contact for both new and existing customers, addressing a variety of support requests. Leveraging your strong product knowledge and excellent communication skills, you will deliver prompt,...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance evaluations. - Workforce Planning: Ensure...