genesys jobs

ENVIRONMENT: PROVIDE exceptional technical customer support as the next Systems Engineer sought by a Customer Experience Tech Specialist to join its team. Your role will include Linux Server Administration, VICIdial support and configuration, Genesys Cloud CX implementation and support & Qcontact implementation and support. Applicants must have Matric/Grade 12, an IT Diploma and Certifications...

Do you speak fluent Excel, dream in dashboards, and get a thrill from turning chaos into clarity? Our client is on the hunt for a funky, fearless, and forward-thinking Business Analyst to help us uncover insights, solve mysteries, and translate complexity into Aha! moments. Were looking for someone who can juggle data, dance through processes, and still make time to sip a flat white while...

job Title: Dialler Manager Location: South Africa (with international oversight of UK and Netherlands operations) Role Overview The Dialler Manager is responsible for managing and optimising the outbound and inbound dialler systems across multi-site contact centre operations in South Africa, the UK, and the Netherlands. This role ensures that dialling strategies, campaign configurations, and...

Are you ready to take the next step in your career? The purpose of this role is to deliver operations reports, import date into templates provided and develop reports that will assist the operations to make informed decisions. What would make you a good fit for this role? Must be willing and able to work in a night shifted environment. Requirements: - Matric or NQF equivalent - 6 months...

Who are we? At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational...

Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of resources, ensuring adequate staffing levels to meet operational needs, and optimizing productivity...

Role Purpose The Business Analyst's (BA) primary role will be to support customers, Sales, and Customer Success Managers in the Cape Town region, with a focus on contact centre and customer service environments. The role will involve understanding customer needs and business requirements and translate these into deliverable customer solutions that will provide tangible business benefits to...

Key purpose: To manage a team of planners to deliver the planning and real time cycle for operational accounts, delivering cost effective resource models that ensure financial as well as operational performance. Duties and responsibilities: - Overall responsibility for capacity plans, FTE plans, attrition analysis and recruitment numbers - Design, implement and distribute shift patterns and...

ABOUT GENESIS: In a world undergoing convulsive technological and political change, Genesis partners with key actors to deliver urgent, lasting impact in critical areas. Genesis, an impact firm founded, incorporated and headquartered in Africa, has worked in 46 African countries and more than 100 countries globally. Uniquely, Genesis is focused on the Young World – the arc of countries with...

Listing reference: track_ Listing status: Online Apply by: 8 December 2025 Position summary Industry: IT & Internet Job category: Psychology Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Tracker Connect requires the expertise of a Psychometrist to manage all aspects of the psychometric assessment process to ensure the appropriate...

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Job Description The Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure optimal staffing and service levels. This role supports operational efficiency by managing intraday schedules, tracking adherence, and providing actionable insights to maintain client and business KPIs. Requirements - Matric (Grade 12) required;...

IT Technician – Job Specification (Contact Centre / BPO) Company: iBridge Contact Solutions (Pty) Limited DBN Location: Anton Lembede Street ,Durban, KZN, South Africa Role Type: Full-Time (including after-hours & weekend standby rotation) Reporting To: IT Manager 1. Job Purpose The IT Technician provides first-line technical support to call Centre agents and staff in a high-demand BPO...

Position Summary Industry: IT & Internet Job category: Psychology Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Tracker Connect requires the expertise of a Psychometrist to manage all aspects of the psychometric assessment process to ensure the appropriate selection of candidates and the maximization of talent within the organisation. Job...

Principal Resource Geologist Black Cat Syndicate Limited Perth WA Mining - Exploration and Geoscience (Mining, Resources and Energy) Full time Add expected salary to your profile for insights About Black Cat Syndicate This is an exciting time to join Black Cat Syndicate Limited. We’re not just mining gold — we’re building a team where people matter, voices are heard, and careers are grown....

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational...

Role Purpose The Business Analyst’s (BA) primary role will be to support customers, Sales, and Customer Success Managers in the Cape Town region, with a focus on contact centre and customer service environments. The role will involve understanding customer needs and business requirements and translate these into deliverable customer solutions that will provide tangible business benefits to...

Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of resources, ensuring adequate staffing levels to meet operational needs, and optimizing productivity...

Education Economist – Genesis Analytics (South Africa) Location: South Africa (preferred), with consideration for Kenya, India, or other Young World countries Job Type: Permanent | Work Level: Mid-Level | Salary: Market Related Genesis Analytics, Africa's leading impact consultancy, is seeking a technically strong and delivery-oriented Education Economist to join our Human Development...