National Control Centre Manager (Performance Centre Manager)
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Excellerate Services
Durban
Client Service & Issue Resolution - Ensure prompt handling of client complaints, incidents, requests, and service-related issues. - Monitor and enforce turnaround times to maintain high client satisfaction. - Implement and refine processes to improve efficiency and resolution rates. - Escalate unresolved issues to senior management when required. Workforce & Operational Support - Oversee... |
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2 days ago
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