Customer Service Controller jobs in Grahamstown

The Quality Controller oversees the implementation of the QMS and enables the project to achieve and maintain a high standard of workmanship. The Quality Controller supports all internal and external customers whilst ensuring contractual and legislative compliance. Leverages business analytics to optimise existing process flows and identifies and mitigates Quality risks. Key Performance...

Qualifications - Diploma or degree in Hospitality Management (preferred, not always required). - Food Safety, Responsible Service of Alcohol, or equivalent certifications (depending on region). Experience - 25 years of experience in hospitality management or supervisory roles. - Proven experience in FOH leadership and F&B operations. - Experience in staff management, customer service, and stock...

Job Description The General Manager (GM) is responsible for the overall management, operations, and profitability of a lodge or boutique hotel. This role ensures that all departments—from front of house, housekeeping, and food & beverage, to maintenance, administration, and guest services—operate efficiently while maintaining the highest standards of hospitality. The GM provides leadership,...

POSITION: Bookseller (195 Hour Contract) REPORTING TO: Store Manager STORE: Shop 14, Pepper Grove Mall, Grahamstown, Eastern Cape Our philosophy is to provide our customers with choice and value. Bargain Books is one of the biggest book retailers in South Africa, with over 80 stores and growing rapidly. We are the winner for best bookseller of the year 2019, 2018, 2017, 2014, 2013 and...

Key areas of responsibility: Managing daily operations of the assigned unit inaccordance with sector strategy, contract specifications, and statutoryregulations Implementation of the food production process Provide great quality service to clients Manage the execution of creative functions Menu planning, standardization, adoption and costing Monitor the kitchen to ensure the cooks are...

PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards. RESPONSIBILITIES: - Increase sales by focusing on customer service and world-class store standards, maintenance of the store image, stock management and promotional implementation - Stock loss is...

Description:Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy Requirement:Grade 12 with at least 2 (two) years retail management experience Valid Drivers license Valid ID or valid work permit (local) Must have strong accounting skills Must be able to work under pressure Must be computer literate (Basic computer literacy) Must...

KEY RESPONSIBILITIES- Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.- Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and...

Description Supervises and co-ordinates workers, materials and plant in accordance with programme and deadlines. Ensures compliance with the highest quality and safety standards at all times. Optimises on-site resources at an operational level. Requirements Key Performance Area Promoting, Managing, Enforcing and Monitoring of HSE requirements on site Taking complete Responsibility &...

An exceptional opportunity has become available at a luxury 5-star lodge near Paterson, Eastern Cape. Our client is seeking a talented and creative Chef de Partie to join their dynamic culinary team. This is a live-in position, ideal for a chef passionate about upmarket, high-quality cuisine in a world-class hospitality environment. Key Responsibilities: - Prepare and present a variety of...

An exciting opportunity has become available with our client – a prestigious 5-star lodge located near Paterson/Grahamstown area. They are seeking a passionate and skilled Chef de Partie to join their culinary team. Skills 5-star lodge or hotelchef de partieCulinary Artsluxury 5-star lodgePaterson, Eastern Capeupmarket kitchen An exceptional opportunity has become available at a luxury 5-star...

Overview My Client a well known 5 Star Safari Lodge in the Eastern Cape is urgently recruiting for a Deputy General Manager to join their well established team of professionals. Remuneration Structure - Very Competitive Salary - negotiable based on experience - Single status only - Live in position with meals and uniform supplied - 7 days off per month Requirements - Tertiary Qualification...

Key Accountabilities/ Principal ResponsibilitiesPRIMARY DUTIESGeneral cleaning (where applicable as per site):Offices & Office BlocksBoardrooms and Conference CentresTraining CentresSmoking RoomsCustomer Service CentresKitchen, Canteen and Dining AreasPassagewaysToilets and Cloakrooms and Ablution blocksReception areasOutside cleaning areasLinen RoomsAuditoriumsWaste ManagementSECONDARY DUTIESThe...

1.Greeting Customers: Welcoming shoppers warmly as they enter the store. 2.Providing Customer Service: Assisting customers in locating products, answering questions, and offering recommendations. 3.Product Knowledge: Staying informed about store products, features, and promotions to effectively assist customers. 4.Stocking and Merchandising: Restocking shelves, organizing displays, and ensuring...

Position Summary The Front of House & Food and Beverage Manager is responsible for overseeing all FOH operations and F&B services to ensure exceptional guest experiences, consistent service standards, and efficient daily operations. This role involves staff supervision, training, scheduling, inventory oversight, customer service management, and coordination with the kitchen and management...

They will also assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.KEY RESPONSIBILITIES? Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.? Manage shifts in accordance with...

Position Summary The Front of House & Food and Beverage Manager is responsible for overseeing all FOH operations and F&B services to ensure exceptional guest experiences, consistent service standards, and efficient daily operations. This role involves staff supervision, training, scheduling, inventory oversight, customer service management, and coordination with the kitchen and management...

About Us We are driven by a strong set of values that shape our culture and guide our daily interactions: - Clear Communication & Transparency: Active listening, constructive feedback, and collaborative teamwork. - Trust & Integrity: Consistency, accountability, and mutual respect in everything we do. - Proactive Problem Solving: Approach challenges with calm, forward-thinking,...

We are seeking an experienced and dynamic Lodge Manager to oversee the full operation of a luxury lodge environment. The successful candidate will be a strong all-rounder with a passion for guest experience, proven leadership ability, and solid business and administrative skills. This role requires a hands-on professional who thrives in a people-focused environment while maintaining excellent...

Job Overview The Senior Sous Chef plays a key leadership role in the kitchen, assisting the Executive Chef in overseeing all culinary operations. This position is responsible for maintaining exceptional food quality, presentation, hygiene, and consistency in line with 5-star standards. The Senior Sous Chef supports menu planning, staff training, cost control, and ensures smooth kitchen operation...