customer operations manager jobs in Observatory

A fast-growing technology company is seeking a proactive Customer Support Manager to enhance their support function. The role focuses on leading a high-performing team, refining support processes, and ensuring unmatched customer service. Responsibilities include mentoring team members, managing daily operations, and collaborating across departments. Candidates should possess strong leadership...

A global airline company is seeking an Operations Service Manager in Cape Town to lead front-line teams, ensuring operational excellence in safety and customer service. The ideal candidate will possess strong leadership and organizational skills, with a proven ability to make prudent decisions. Responsibilities include monitoring safety compliance, setting performance expectations, and fostering...

Our client, a fast-growing and highly reputable sports betting operator , is looking to appoint an experienced Customer Support & Operations Manager to lead customer service excellence while driving operational efficiency across the business. This is a senior, hands-on role for someone who understands the realities of a high-volume, regulated betting environment and knows how to scale teams,...

Customer Operations Manager SA We are looking for a dedicated and forward-thinking Customer Operations Manager to lead our South African customer service team supporting our UK furniture and homewares business. This is a newly created role and will help with the setup of the South Africa in-house operation. Location:ClaremontCape Town. Plus, two visits to the UK per annum Salary &...

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great. This position reports to :...

A retail company in Cape Town is looking for a Retail Operations Associate. This part-time in-store role involves providing exceptional customer service, managing inventory, and supporting marketing and merchandising efforts. Ideal candidates should have over one year of experience in retail or customer service, with a strong interest in fashion. Must be proactive and able to work retail hours,...

A leading global BPO firm in Cape Town seeks a Senior Group Manager - Operations to oversee operational leaders and ensure high performance. You will manage contractual expectations, develop team capabilities, and enhance customer experience. The ideal candidate has at least 5 years of senior operations management experience in a contact center or BPO environment, along with strong leadership and...

Who we are Yoco was founded in 2015, and we’ve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since. We’re the payments provider for over 200,000 self-employed, and process over US$3 billion annually. We have ±350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in...

Responsibilities - Excellent customer care and communication skills. - Accurate and efficient till operating skills with a good track record of overs and unders. - High standard of work on sales floor in terms of standards. - Good record of attendance and punctuality. - Consistent application of Ackermans values, policies and procedures. Knowledge Skills & Experience - Excellent customer care...

Senior CAD Operator (Customer Support Consultant) Cape Town, Western Cape, South Africa About the job Senior CAD Operator (Customer Support Consultant) Senior CAD Operator (Customer Support Consultant) – Support engineers with advanced civil infrastructure design software solutions. Tokai, Cape Town (On-site) | R30,000.00 - R40,000.00 CTC | 08:00am - 17:00pm About Our Client Our client is a...

Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that...

A customer service company in Cape Town is seeking a dedicated individual to promote digital self-service options and assist customers. The role involves efficiently resolving complaints, running diagnostics on issues, and accurately entering data while identifying further opportunities for process improvements. This is an excellent opportunity for someone passionate about customer service and...

Overview Who we are: Mama Money is a growth-stage fintech startup working to help migrant workers in South Africa send money home. Since 2015, we have been providing reliable remittances, at a socially fair price, to those who need it most. Mama HQ is in beautiful Cape Town, South Africa. We are 131 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our...

A tech education startup is seeking a Customer Support representative in Cape Town. The role involves being the first contact for customer inquiries and ensuring responsiveness to service standards. Ideal candidates will have a passion for the education sector and a growth mindset. Experience in customer service or knowledge of UK education is a plus. The position offers competitive pay, 25 days...

Exodus Travels is hiring a Customer Operations Team Leader in Cape Town! Start your Adventure with us now. About us Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies, delivering extraordinary travelling experiences across more than 350 itineraries in 90 countries across all 7 continents. Providing unparalleled...

Moving your career forward Our CEO, Angus spotted that many vans on the roads are half full or empty at any given time and so AnyVan was born in 2009 to create the world's most efficient technology logistics platform and help halve the number of miles driven. We've achieved incredible milestones since then, including securing the largest funding round for a UK tech logistics company from...

A leading provider of open source software is seeking an Enterprise Customer Success Manager to onboard and support customers with a strong focus on cloud and data center technologies. The ideal candidate has at least 5 years of relevant experience in IT projects like Linux, cloud computing, and security. This remote role offers collaboration with diverse teams to enhance customer satisfaction...

SUMMARY SUMMARY:This role is ideal for a relationship-driven professional who enjoys operating at the intersection of technology, partnerships, and commercial growth, within a flexible, forward-thinking environment. POSITION INFO POSITION INFO: Location Location: Stellenbosch (Hybrid – 2 days in office to start, with increased flexibility over time) A fast-growing payments technology...

A fast-growing sports betting operator is seeking a Customer Support & Operations Manager in Cape Town. This senior role demands proven experience in customer support management within the sports betting or iGaming sector. You will lead customer support teams, set performance standards, and optimize operations to enhance customer experience. The role offers competitive pay and career progression...

Canonical Cape Town, Western Cape, South Africa Join or sign in to find your next job Join to apply for the Graduate Customer Success Manager role at Canonical Canonical Cape Town, Western Cape, South Africa Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at...