customer operations manager jobs in Menlyn

A dynamic retail company seeks an Operations Manager to oversee efficient back-of-house operations and elevate customer experiences. You will lead a team, ensuring compliance with company policies while optimizing processes and managing stock. Ideal candidates have over 5 years of leadership and retail operations experience, with a proven track record of delivering exceptional results. Join a...

A dynamic organization in Pretoria is seeking a highly organized Email Handling Assistant to manage incoming emails and provide exceptional customer service. The ideal candidate will have 1-2 years of experience in a similar role, excellent communication skills, and proficiency in email management software. This is a full-time position that offers competitive salary and benefits, along with...

A dynamic retail company in Pretoria is seeking a Store Manager who is passionate and results-driven. The ideal candidate will have at least 2 years of experience as an Assistant/Store Manager, possess excellent leadership and customer management skills, and demonstrate attention to detail and a sense of urgency. If you're ready to take your career to the next level in a vibrant work environment,...

Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...

A leading provider of open source software is seeking an Enterprise Customer Success Manager to onboard and support customers with a strong focus on cloud and data center technologies. The ideal candidate has at least 5 years of relevant experience in IT projects like Linux, cloud computing, and security. This remote role offers collaboration with diverse teams to enhance customer satisfaction...

Job Location : Pretoria, Gauteng, South AfricaApplication Deadline : January 29, 2026 Role Description - In this pivotal role, you will transform patient feedback, behavioural data, and operational metrics into actionable insights that drive strategic improvements in service delivery, digital engagement, and overall patient satisfaction across our healthcare ecosystem. If you have a passion for...

An innovative marketing agency is seeking a passionate individual to join their team as they drive growth in the home improvement sector. In this role, you'll facilitate a seamless onboarding experience for clients and build strong relationships to ensure their success. You'll thrive in a fully remote environment, working US hours while collaborating with a dynamic team. This is an exciting...

Job description- Must be able to make managerial decisions- Ability to reach set targets- Ability to create structure within a call centre- HR knowledgeRequirements: - Min of 5 years experience managing a busy call centre - Matric - Drivers License and own transport Job Types: Full-time, Permanent Salary: R30,000.00 - R45,000.00 per month Ability to commute/relocate: - Pretoria, Gauteng:...

Overview UP Professional and Support DEPARTMENT OF FACILITIES MANAGEMENT OPERATIONAL MANAGER (LANDSCAPING & SPORTS FIELD MANAGEMENT) PEROMNES POST LEVEL 7 In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy. The University of Pretoria's commitment to quality makes us one of the top research Universities in the...

An established industry player is seeking an Operational Risk Manager to enhance risk management practices within its Claims Solutions team. This role involves collaborating with various stakeholders to identify, monitor, and mitigate risks while fostering a culture of risk awareness. The ideal candidate will have extensive experience in operational risk management, particularly in the insurance...

A leading financial services firm in Gauteng, Pretoria is seeking an experienced Operations Manager to lead Call Centre operations. The ideal candidate will ensure targets are met through effective coaching and mentoring, manage operational efficiencies, and recruit and train staff. A minimum of 5 years' experience in a financial services environment and a relevant tertiary degree are required....

Operations Manager (Job Reference: 2024-Q4-Ops-Manager-Ops-09043) Organisation Description: Technovera is an innovative tech scale-up that focuses on technology inclusion through the development of simple technologies to improve last-mile access in Africa. The organisation has developed Pelebox, a smart locker system that enables patients to collect their repeat chronic medication in under 30...

A leading recruiting firm seeks a General Restaurant Manager for a trendy venue in Brooklyn, Pretoria. The ideal candidate will have over 10 years of senior management experience, strong operational skills, and exemplary communication abilities in English. Key responsibilities include overseeing the entire operation, managing teams, and ensuring excellent customer relations. The position offers a...

A recruitment agency in healthcare seeks a Food Services Manager in Pretoria East. The ideal candidate will have a relevant qualification and over 5 years' management experience, ideally within a hospital setting. Responsibilities include overseeing food services, ensuring compliance with health regulations, and managing staff in a multidisciplinary team environment. This full-time role requires...

First-level manager responsible for the performance, coaching, and development of a team of agents. Tasks - Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. - Handle and de-escalate calls from highly frustrated or challenging customers. - Conduct regular 1:1 performance reviews and create development plans for team members. - Ensure...

Job Purpose Reporting to the General Manager, the Finance Operations Manager for the business unit is responsible for the effective day-to-day management of the business unit’s financial performance, financial controls, fiscal discipline and leadership of the finance team with specific regard to achieving business profitability and improving financial operational standards, in line with gaming...

Are you driven by reaching targets and ensuring sales growth? Do you coach and mentor your team to ensure targets are met? Do you drive operations in an efficient and effective manner? Then you are our OPERATIONS MANAGER. This role plays an integral part in our team, as are responsible for the operations function within the Call Centre environment, ensuring targets and goals are reached and...

Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...

About the job Operations Manager (Retail) - Completed Matric (Tertiary Qualification is a plus) - 5+ years of team leadership in a complex, high-turnover environment - 5 + Years Retail Operations Experience - Matrix management skills to foster cooperation across business functions - Thrive in a fast-paced environment, with a passion for rapid learning, adaptability, and strategic thinking -...

Job Location : Pretoria, Gauteng, South AfricaApplication Deadline : January 31, 2026 Role Description - In this pivotal role, you will transform patient feedback, behavioural data, and operational metrics into actionable insights that drive strategic improvements in service delivery, digital engagement, and overall patient satisfaction across our healthcare ecosystem. If you have a passion for...