customer operations manager jobs in Durban

A reputable recruitment agency in Durban is seeking a talented Call Centre Operations Director. This role demands strong leadership and team development skills to drive performance and customer satisfaction. Responsibilities include managing operations, P&L, and compliance, while fostering a positive workplace culture. Candidates should have extensive experience in BPO operations and the ability...

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

Customer Service Manager | Durban | Permanent This is a rare opportunity to build and lead a national Customer Service function from the ground up. You ll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation. Reporting to senior leadership, this role is responsible for establishing a centralized Customer...

Key Responsibilities: - Team Leadership & Training: Guide, mentor, and train the existing team of Client Relations Officers/Telesales Agents. Develop and implement coaching programs focused on advanced voice modulation and luxury client communication. - Client Engagement: Personally handle interactions with high-value clients, delivering outstanding customer service and building strong, lasting...

A Retail Company in Durban is seeking an experienced Branch Manager to oversee daily operations, ensure customer satisfaction, and drive store profitability. The ideal candidate will have 3-5 years of management experience in the retail sector and a Grade 12 qualification, while a diploma in management or business is advantageous. Responsibilities include sales and stock management, staff...

A prominent retail company in Durban seeks a Store Manager to lead operational duties and foster a culture of superior customer service. The ideal candidate will possess at least 2 years of store management experience in a retail or FMCG environment and demonstrate exceptional communication and organizational skills. This permanent position offers an opportunity to grow citizen skills while...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 09, 2026 PURPOSE OF THE ROLE - The Junior Manager is a hands-on operational leader who thrives in a fast-paced, high-performance environment. You will be responsible for leading, coaching, and driving results across a specialist non-voice Customer Care team, delivering support via chat, email, and digital...

The role: The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. Our Employees are encouraged to recommend innovative business and operational ideas, and we strive to make each Employee's journey to success as exciting and engaging as possible. The Customer Care Campaign Manager takes pride in providing the best...

Line Manager responsible for: - Operational management of Customer Engagement team (3 members) - Ensure high standard of internal and external support are developed and maintained - Maintain team KPA docs - Review and sign off team leave and ensure it's recorded correctly - Ensure team are upskilled to produce required output - Ensure team processes, checklists and SOPs are documented and are...

Ensure accurate and timely movement of ocean freight to and from specific locations within the service standards agreed with the customer.- Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer.- Supervise all Customer facing communication and shipment related internal communication between/with DB Schenker...

A leading retail company in Durban seeks an experienced store manager to drive sales and ensure customer satisfaction. The ideal candidate has a Matric certificate and a minimum of 3 years retail experience, including 2 years in a leadership role. Responsibilities involve managing a team, controlling expenses, and executing merchandising strategies. Join a company that values its people and...

Are you a passionate and detail-driven professional ready to make a real impact? Join us as a Customer Service Manager, where you’ll take the lead in ensuring smooth, accurate, and timely communication between our stores, distribution centers, and transport teams. Your role will be essential in delivering exceptional service by managing orders, ETAs, store queries and helping us create a seamless...

KwaZulu Natal, Durban- 800K plus benefits Responsible for the Ecommerce Brand Growth Model with combination of Brand Management, Trade Marketing & Performance Marketing. Responsible for creating consumer experiences across all eCommerce touchpoints for the country Principle Accountabilities- Develop and Manage Category Strategic Marketing Plan in E-Commerce; including eNPD- Work closely with...

Overview Hire Resolve’s client is seeking a highly motivated and experienced Customer Relations Manager to join their team in the electronics industry in KZN. The role will involve managing and developing relationships with customers to ensure the highest level of customer satisfaction and retention. Responsibilities: Develop and maintain relationships with key customers in the electronics...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 11, 2026 Job description Learners will be placed into one of the following departments according to their qualification and experience: - Credit - Insurance - Sales - Learning and Development Duration: - Successful candidates will be expected to enter a 12-month learnership contract effective 1 March...

An exciting opportunity exists for an experienced Operations Manager within a leading road freight operation, overseeing distribution across Africa. This role is ideal for a results-driven professional who thrives in managing cross-border logistics, optimising transport operations, and ensuring efficient, on-time delivery across multiple regions. Responsibilities: - Provide strategic oversight...

Minimum Requirements: - Bachelors degree/ Diploma in Operations Management, Logistics, new business venture or a related field is required. - Certification in Occupational Health and Safety or related SHEQ disciplines preferred. - Minimum of 5-7 years of progressive experience in operations, logistics, or warehouse management, preferably in the port precinct or industrial sectors. - Minimum 3-5...

Key Responsibilities: - Lead, coach, and develop a high-performing internal and external sales team - Design and execute monthly, quarterly, and annual sales strategies aligned with business objectives - Build and maintain strong relationships with clients, contractors, and head office stakeholders - Present technical solutions, conduct site visits, and support tenders and proposals - Identify...

A leading cleaning services provider is seeking a skilled Site Manager in Durban to manage operational functions and ensure compliance with hygiene standards. Candidates must have Grade 12, relevant management qualifications, and experience in the FMCG industry. Excellent communication and administrative skills are essential. The role involves liaising with customers, managing staff, and...

Overview Hire Resolve’s client is seeking a highly motivated and experienced individual to fill the role of Operations & Warehouse Manager in the electronics Industry in KwaZulu-Natal. The ideal candidate will have a proven track record in managing warehouse operations and logistics in a fast-paced environment. Responsibilities : Develop and implement operational strategies to optimize...