customer operations manager jobs in Blue Downs

About Happy Pay:Happy Pay is an ad-subsidised payments network that gives South Africans access to zero-cost credit at checkout. Our model is powered by a blend of merchant fees and a performance advertising platform that connects high-intent shoppers with relevant brands. We exist to save consumers millions in interest and fees, while helping merchants boost conversion, increase average order...

As an Operations Manager, you will be responsible for leading the smooth operation of your designated area, through driving high performance and ensuring employees are engaged and motivated. You will focus on nurturing a continuous improvement culture, with high levels of employee engagement and recognition. You will support high-performance delivery overall to exceed Client requirements and...

Overview: Objective: Ensure customer satisfaction and optimize advertising operations to drive retention and revenue. Key Responsibilities: - Manage customer onboarding and support processes. - Monitor and optimize programmatic advertising campaigns. - Collaborate with product and sales teams to address customer needs. - Analyze customer feedback to inform service...

Who we are: Mama Money is a growth-stage fintech startup working to help migrant workers in South Africa send money home. Since 2015, we have been providing reliable remittances, at a socially fair price, to those who need it most. Mama HQ is in beautiful Cape Town, South Africa. We are 131 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is...

Watch our Vision Video: Take a tour of our Website: SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provide transformational education innovation through Africa's first blended learning model, which elevates student achievement and provides the tools teachers need to serve their...

Purpose: The purpose of this job is to effectively ensure exceptional customer service and experience across all the touchpoints of the Brights customer's journey. The Customer Experience Administrator will offer support to customers who have questions, concerns, problems or who want purchase any of our products and services. The incumbent must be highly organised service driven Brights brand...

REQUIREMENTS - Matric, bachelors degree / Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field Highly Advantageous - 35 years of experience in managing sales, customer service, technical support or help desk teams - Track record of achieving service targets, or demonstrable success in prior sales/customer-service roles - Strong leadership...

ENVIRONMENT: A rapidly expanding organization operating in the utilities, engineering services and water management sector is seeking an accomplished Customer Service Manager to lead and elevate its B2B customer service function. You will play a central role in shaping service standards, developing CRM capabilities, supporting account management teams, and ensuring seamless delivery across...

Location: Stellenbosch (Hybrid 2 days in office to start, with increased flexibility over time) A fast-growing payments technology business is seeking an experienced Network Customer Relationship Manager to join its team in Stellenbosch. This role is central to managing and expanding relationships with digital and banking payment networks, with a strong focus on optimising transaction...

Are you an inspirational leader with a proven ability to manage, motivate, and coach a team to deliver exceptional customer service across all communication channels? A Global Leader in innovative travel and insurance solutions (serving over 400 million consumers worldwide) is seeking an experienced Customer Experience Team Manager to lead their multi-channel contact centre operations. This...

Job Title: Customer Service Manager Location: Cape Town (Head Office) – with travel to Johannesburg as required Reports to: General Manager of Operations Position Overview Stingray is seeking a highly experienced Customer Service Manager to lead our national customer service operations. This role oversees a high-volume, multi-channel service environment, managing both Cape Town and Johannesburg...

Job Description A well-established company in the Retail industry is looking for a Customs Manager to join their team in the Western Cape. Requirements: •International Trade or Shipping Course / Diploma •A minimum of 8 years experience in a Customs / Shipping management •Experience in the Freight Forwarding / FMCG industry •Thorough knowledge of Incoterms and foreign exchange...

REQUIREMENTS - Matric, bachelors degree / Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field Highly Advantageous - 35 years of experience in managing sales, customer service, technical support or help desk teams - Track record of achieving service targets, or demonstrable success in prior sales/customer-service roles - Strong leadership...

Our client is a modern, feature-rich, full-cycle insurance policy administration system designed for insurers, MGAs, and brokers seeking to optimise their processes, accelerate product launches, and enhance connectivity. Their cloud-based, no-code platform transforms the administration of insurance, delivering a seamless user experience across policy, claims, and billing functions. Role...

Please note that M3 is hiring on behalf of another company. Pay@, a leading payment aggregator and provider of secure payment solutions is looking for a Network Customer Relationship Manager to join their growing team, either based in Stellenbosch OR Johannesburg . This role is responsible for managing and expanding relationships with digital & banking payment networks to enhance service...

Value Proposition We set the digital agenda to keep ShopriteX leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services using new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and...

- Oversee the daily operations of the Customer Support team to ensure smooth workflow, timely execution of tasks, and adherence to established processes and timelines. - Monitor and motivate team members to achieve daily, weekly, and monthly KPI targets. - Track efficiency and activity levels of agents to ensure timely responses to inquiries in line with internal SOPs and SLAs. - Analyse gaps in...

REQUIREMENTS - Matric, bachelors degree / Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field Highly Advantageous - 35 years of experience in managing sales, customer service, technical support or help desk teams - Track record of achieving service targets, or demonstrable success in prior sales/customer-service roles - Strong leadership...

Job Description A great company in the FMCG industry is looking for a Customs and Compliance Manager to join their team in the Western Cape. Requirements: • International Trade or Shipping Course / Diploma • A minimum of 8 years experience in a Customs / Shipping management role • Experience in the Freight Forwarding and FMCG industry • Thorough knowledge of Incoterms and foreign exchange...

The ideal candidate is a strategic thinker with strong relationship management, product management, problem-solving, and analytical skills. They will take ownership of a portfolio of digital & banking networks, ensuring effective servicing, retention, and expansion while driving innovation and growth opportunities. Responsibilities will include:  Manage and grow relationships with digital and...