customer experience manager jobs in Queensburgh

A global logistics leader is seeking a Customer Services Manager in Durban to oversee a national customer service team. This role involves managing customer queries, enhancing customer satisfaction, and ensuring high service standards. The candidate should possess a relevant tertiary qualification, experience in shipping management, and strong leadership abilities. The position requires excellent...

A global shipping company is seeking a Customer Services Manager in Durban, South Africa. This role encompasses managing a dedicated team to ensure optimal customer experience across all interactions. Key responsibilities include resolving customer queries, enhancing digital engagement, and facilitating team training. Ideal candidates should possess a relevant tertiary qualification and proven...

A prominent retail company in Durban seeks a Store Manager to lead operational duties and foster a culture of superior customer service. The ideal candidate will possess at least 2 years of store management experience in a retail or FMCG environment and demonstrate exceptional communication and organizational skills. This permanent position offers an opportunity to grow citizen skills while...

About the job Customer Experience Manager Customer Experience Manager We are a proudly South African investment company focusing on Technology, Media, Telecommunications, and Financial Services. Our employees are always at the forefront of business technology, and we count on them to use their knowledge and skills to move our company from strength to strength. In this role, you will drive...

A leading global fashion retailer is seeking a Store Manager to inspire a team to deliver exceptional customer experiences while driving business outcomes. The ideal candidate will possess strong leadership qualities, develop team members, and engage in community-focused initiatives. This role offers a competitive salary and growth opportunities across various brands under the group. Join us and...

Skills and experience required- National Senior Certificate/Matric required.- Technology or marketing degree required.- Financial Services experience essential.- 10 years of leadership experience in an outbound and Inbound contact centre- Experience in managing the profitability (revenue and cost) of scale campaigns as well as stakeholder management experience- Excellent verbal and written...

The Customer Experience Manager is responsible for leading the customer service strategy across the business, ensuring exceptional service delivery and a seamless customer experience. This includes managing contact centre operations, driving performance against KPIs, and overseeing processes related to fraud prevention, reporting, automation, and workforce management. **Qualifications: Matric /...

Your Purpose...- The Exercise Experience Manager is all about building dynamic, inclusive communities where our members feel inspired and supported to achieve their wellness goals. You’ll be the guide, ensuring every member finds the right products, services, and fitness tribes that suit them perfectly. It’s about creating fun, personalized experiences that keep our members engaged and coming...

A leading recruitment firm is seeking a Sales and Technical Manager in Pinetown, KwaZulu-Natal. The role involves building strong customer relationships, managing sales budgets, and addressing technical service requests. Ideal candidates hold an engineering degree (B-Tech or BSc) and have prior experience in technical sales. This position requires excellent organizational skills and...

A leading BPO service provider in Durban is seeking a Senior Operations Manager to lead a high-performing team. This role focuses on driving contractual performance, effective coaching, and ensuring excellent customer experiences. The ideal candidate will have over 5 years of experience in operations management, specifically in a contact center environment. Strong leadership and change management...

A leading Business Process Outsourcing firm in Durban is seeking a Senior Operations Manager to lead a team while ensuring excellence in customer experience. The successful candidate will manage costs, compliance, and drive performance improvements within the team. Required qualifications include a Grade 12/Matric and a proven track record of at least 5 years in a senior management role within a...

An educational institution in Umhlanga is seeking a Customer Service and Marketing Associate to enhance customer relationships and support marketing initiatives. The ideal candidate has 1–2 years of experience in customer service or marketing, strong communication skills, and a detail-oriented approach. Responsibilities include handling customer inquiries, supporting marketing campaigns, and...

A Church Service Organization in KwaZulu-Natal seeks a part-time Materials Management Support Services Retail Store staff member. The role involves directing store operations, leading a small team, and ensuring high-quality customer service. Candidates must have post-secondary education in business or related fields and be endowed members of the Church of Jesus Christ of Latter-day Saints. This...

Overview A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs. The purpose this role is to deliver all operational and commercial performance metrics across your business stream through the management of KT Coaches,...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to join our team in Durban, South Africa. WHAT WE OFFER: When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new...

A leading technology retailer in Umhlanga Rocks is seeking a Sales Consultant to enhance customer experience and maximise sales. The ideal candidate will have a passion for Apple products and possess strong communication skills. The role involves engaging with customers to understand their needs and providing expert advice on the latest Apple technology. If you enjoy teamwork and delivering great...

A South African investment firm is seeking a Customer Experience Manager to enhance customer engagement and retention strategies. The role involves driving CRM initiatives, analyzing customer data to improve overall experience, and managing multi-channel marketing campaigns. Strong collaboration and technical expertise are essential, as well as the ability to strategize effectively based on...

A leading shipping company is seeking a Customer Services Manager to oversee and enhance the customer experience. This role demands strong leadership to manage a team handling import and export queries efficiently, ensuring timely resolutions while collaborating with various departments. Ideal candidates will possess a relevant qualification and significant experience in management within the...

A leading retail company in Durban is seeking a Store Manager to oversee store operations and citizen management. The ideal candidate will have at least 2 years of retail/FMCG management experience and strong communication skills. Responsibilities include managing staff, resolving customer complaints, and ensuring store presentation and profitability. This is a permanent position with...

A leading retail company in Durban seeks to hire a dedicated professional to ensure service excellence and operational efficiency at the point of sale. The ideal candidate should possess a strong retail background, managerial skills, and an understanding of customer service excellence. Responsibilities include managing stock, training staff, resolving customer queries, and promoting company...