customer experience manager jobs in Grahamstown

Qualifications - Degree or diploma in Hospitality Management, Business Administration, or related field. - Additional training in leadership, finance, or property management is advantageous. Experience - 710 years in hospitality management or similar senior leadership role. - Proven experience managing a lodge, boutique hotel, or small hotel property. - Strong track record in operational,...

Job Description The General Manager (GM) is responsible for the overall management, operations, and profitability of a lodge or boutique hotel. This role ensures that all departments—from front of house, housekeeping, and food & beverage, to maintenance, administration, and guest services—operate efficiently while maintaining the highest standards of hospitality. The GM provides leadership,...

PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards. RESPONSIBILITIES: - Increase sales by focusing on customer service and world-class store standards, maintenance of the store image, stock management and promotional implementation - Stock loss is...

Description:Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy Requirement:Grade 12 with at least 2 (two) years retail management experience Valid Drivers license Valid ID or valid work permit (local) Must have strong accounting skills Must be able to work under pressure Must be computer literate (Basic computer literacy) Must...

Key areas of responsibility: Managing daily operations of the assigned unit inaccordance with sector strategy, contract specifications, and statutoryregulations Implementation of the food production process Provide great quality service to clients Manage the execution of creative functions Menu planning, standardization, adoption and costing Monitor the kitchen to ensure the cooks are...

Job Description A well-established global construction company is currently in search of a Professional Contracts Manager to join their team. Requirements: •BSc: Civil Engineering •Professional Registration with SACPCMP •5-10 years’ experience •Experience in Water Treatment Works •Knowledge and management experience with FIDIC and GCC contracts •Proficient in MS Office, MS...

Grahamstown Area - Eastern Cape: Our client is looking for a Goat Farm Manager to join the team. MINIMUM REQUIREMENTS- Agricultural Diploma/Degree advantageous- Min of 3 years previous farm management experience- Min of 2 years previous livestock farming experience with goats essential- Ability to work well in a team and independently- Strong management and communication skills- Maintenance...

Our client, situated in the heart of the Eastern Cape, is renowned for offering an unparalleled luxury lodge experience. They are currently on the lookout for a Villa Manager / Relief Lodge Manager who can seamlessly integrate into their team and elevate their guest experience to new heights.Key responsibilities include:Overseeing daily lodge operations.Managing a team of dedicated staff.Ensuring...

Responsibilities: - The construction manager is accountable for all the construction activities of the projectand is expected to implement procedures and make decisions. - The construction manager appoints construction resources including direct field labour. - The construction manager is expected to finalize the labour histogram - Evaluate the procurement schedule - Compile the project...

Overview My Client a well known 5 Star Safari Lodge in the Eastern Cape is urgently recruiting for a Deputy General Manager to join their well established team of professionals. Remuneration Structure - Very Competitive Salary - negotiable based on experience - Single status only - Live in position with meals and uniform supplied - 7 days off per month Requirements - Tertiary Qualification...

Key Performance Areas of this position include - Assist the Lodge Manager/Assistant Lodge Manager in the day-to-day management and smooth operation of the spa, ensuring an exceptional guest experience. - Adhere to established policies, procedures, and industry standards to consistently deliver high-quality treatments and services. - Stay informed of updates to policies, procedures, and industry...

Job Title: Account Manager – Public & Corporate (R35k-R50k) Region: Eastern Cape Reporting to: HOD Date required: ASAP About Us - My client is a South African ICT company with 26 years of experience in the industry. The company provides system integration and services to create value for their customers and partners within South Africa, - World-leading technologies and maintenance services...

Company Description Buffalo Kloof is a 20,000-hectare conservancy located in the malaria-free Eastern Cape of South Africa, established in 1999 with the mission of re-wilding and conserving the unique Kowie River thicket. With just 14 bedrooms across three intimate camps, the property offers guests an exclusive experience to explore, indulge, and connect with South African nature and...

An exciting opportunity has become available with our client – a prestigious 5-star lodge located near Paterson/Grahamstown area. They are seeking a passionate Spa Therapist to join their team. Key Performance Areas of this position include - Assist the Lodge Manager/Assistant Lodge Manager in the day-to-day management and smooth operation of the spa, ensuring an exceptional guest experience. -...

The HSE Officer implements the Business Operating System (BOS) and supports sites to achieve compliance and maintain optimal Health, Environment and Safety standards. The incumbent conducts site inspections and audits and monitors sub-contractor compliance. The HSE Officer ensures legislative and system compliance, identifies, and mitigates risk and contributes to maintaining ISO 45001 and ISO...

Job Specifications Minimum Requirements - Previous senior management experience in a lodge or hospitality environment - Strong leadership, communication and people-management skills - Excellent administrative and organizational abilities - Solid financial understanding, budgeting and reporting experience - Hands-on operational experience across multiple lodge departments - High attention to...

We are seeking an experienced and dynamic Lodge Manager to oversee the full operation of a luxury lodge environment. The successful candidate will be a strong all-rounder with a passion for guest experience, proven leadership ability, and solid business and administrative skills. This role requires a hands-on professional who thrives in a people-focused environment while maintaining excellent...

Supervises and co-ordinates workers, materials and plant in accordance with programme and deadlines. Ensures compliance with the highest quality and safety standards at all times. Optimises on-site resources at an operational level. Key Performance Area Promoting, Managing, Enforcing and Monitoring of HSE requirements on site Taking complete Responsibility & Accountability for the overall...

Qualifications - Diploma or degree in Hospitality Management (preferred, not always required). - Food Safety, Responsible Service of Alcohol, or equivalent certifications (depending on region). Experience - 25 years of experience in hospitality management or supervisory roles. - Proven experience in FOH leadership and F&B operations. - Experience in staff management, customer service, and stock...

Position Summary The Front of House & Food and Beverage Manager is responsible for overseeing all FOH operations and F&B services to ensure exceptional guest experiences, consistent service standards, and efficient daily operations. This role involves staff supervision, training, scheduling, inventory oversight, customer service management, and coordination with the kitchen and management...