Contact Centre Manager jobs in Table View

Branch Manager – Car Service & Repair Centre - Western Cape, Tableview #DriveYourCareerForward by leading the workshop and steering automotive excellence. Our client an RMI approved Automotive service and repair workshop recognised for their top quality and standards is looking for a dynamic branch manager to lead their workshop operations. The Branch Manager will oversee all aspects of the...

Overview Job Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Qualifications and Experience - Previous Mid/ Senior Managerial experience (Essential) - Previous US working experience - Sales Through Service background is...

WNS Cape Town, Western Cape, South Africa WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in...

Engineering Manager - Contact Centre Platforms Lead the transformation of high-volume contact centre ecosystems at scale Remote role with global impact across customer experience platforms About Our Client Our client a global technology company delivering high-performance software solutions. Focused on engineering excellence and collaboration, they partner with clients to solve complex...

Duties Include: Customer Service & Client Relations - Build and maintain strong relationships with clients. - Supervise vehicle bookings, test drives, and job card documentation. - Prepare quotes for additional work and obtain client authorisation. - Keep clients informed of delays and ensure timely completion of authorised work. - Address complaints promptly and prioritise comebacks. - Ensure...

Job Overview Main Responsibilities (but not limited to)- Analyze and maintain all Service Level agreements; implement improvement plans as needed- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirement)- Manage and review...

Join to apply for the Direct Financial Advisor Contact-Centre role at Old Mutual South Africa Let's Write Africa's Story Together! Minimum Requirements - Grade12 (Matric) - A clear criminal and credit check - Proven computer literacy and digital dexterity - Excellent communication skills (written and verbal) Skills - Building Trust - Consultative Selling - Customer Feedback Management -...

To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the Group’s reputation, thereby ensuring an increase in sales both online and in-store. Job Description: - Assist with managing the various queues within the Freshdesk environment, including but not limited to Online Shopping, Social Media and Email Correspondence. - Resolving...

A recruitment agency based in Cape Town is seeking a Business Analyst to join an independent contract role focused on telephony and contact centre systems. The ideal candidate will have significant experience in business analysis, strong knowledge of PBX, IVR, ACD, and CRM technologies, and excellent communication skills. This position requires the ability to link business needs with technical...

MAIN PURPOSE OF JOB Support and provide superior service to internal and external customers. QUALIFICATION & EXPERIENCE - Matric/ Grade 12 - Computer literate (MS Office, Listener, Outlook) - Minimum 2 years’ experience within a contact centre of which technical experience is advantageous DUTIES AND RESPONSIBILITIES - Booking and scheduling of service calls for technicians. - Coordinate...

Yes Opportunity - Contact Centre Agent - Cape Town Western Cape, South Africa Trending Job Description Enter the job market and get a life-changing first working experience in our exciting retail Call centre environment. Tick the boxes below and you might just get a YES from us! - Aged between 18 to 29 years old - Matric (Preferable) - Available and willing to work a fixed term 12 month...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service...

We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment. DUTIES Provide HR oversight and client relationship management including: - 24 hour...

A global customer service provider in Cape Town seeks a Senior Manager to oversee contact centre operations. The role involves ensuring quality standards, managing performance of teams, and enhancing client relationships. Ideal candidates should have managerial experience, strong Excel skills, and a background in Business Process Off-shoring. This position offers a dynamic work environment in a...

About the job Contact Centre Agent (B2B Sales) Engage UK-Based Businesses and Drive Impact from the Heart of Cape Town Foreshore Cape Town | Full-time | R25,000 per month | 09:00 -17:30 (UK Time), Monday to Friday About Our Client Our client is a dynamic and growing international business headquartered in the UK, with a vibrant support office located in Foreshore, Cape Town. They specialise...

Process Trainer - Insurance Contact Centre (US Hours) WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry...

WNS Cape Town, Western Cape, South Africa Role Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment...

Operations Trainer - Utilities Contact Centre WNS Cape Town, Western Cape, South Africa Operations Trainer - Utilities Contact Centre WNS Cape Town, Western Cape, South Africa Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence...

WNS Cape Town, Western Cape, South Africa WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in...