Contact Centre Manager jobs in Ballito

CALL CENTRE MANAGER – STRONG LEADERS ONLY We are seeking an experienced, assertive Call Centre Manager who takes full ownership of performance, discipline, and results. This role is not suited to passive leaders. We need someone who commands respect, enforces standards, and delivers outcomes. This is a leadership role, not a coaching experiment. Key Responsibilities: - Take full control of...

The role: The Ignition Contact Centre is the supporting arm of Ignition Group, a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. The Contact Centre Campaign Manager manages and develops Team Leaders, coordinates training sessions, analyses individual Sales Experts’ stats, and effectively resolves escalated Sales-related...

Job Title: Service Center Administrator Location: [Insert location] Position Summary: Key Responsibilities: 1. Schedule service appointments and allocate resources effectively to meet service center goals. 2. Ensure all customer inquiries and complaints are handled in a timely and professional manner. 3. Maintain accurate records of service center activities and transactions. 4. Monitor and...

Introduction:The Call Centre Manager is responsible for leading and managing the sales call centre team to achieve revenue growth targets, ensure exceptional customer experience, and maintain compliance with company policies and medical device regulations. This role combines operational oversight, sales leadership, and performance optimization in a dynamic medical supplies environment.Duties &...

A leading customer experience provider is looking for a Head of Operations to manage contact centre operations in Umhlanga, Durban. The candidate will lead teams, ensure exceptional customer service, and drive performance improvements across multiple industry verticals. Responsibilities include overseeing daily operations, mentoring teams, and implementing strategies for continuous improvement....

Location: Office-Based – Umhlanga, Durban Type: Permanent Start Date: Immediate Salary: R10 000 – R17 000 per month (depending on shift, experience and qualifications) We are seeking dynamic and highly organised Training & Development Coordinators to join our centre-based team in Umhlanga. This role blends instructional quality control with light operational oversight, ensuring our tutors...

Role Description This is a full-time, on-site role for an Inbound Call Centre Agent (Travel Service Associate) based in Umhlanga. The responsibilities include handling inbound customer inquiries related to travel services, resolving customer concerns effectively, and providing outstanding support. The role also involves maintaining product knowledge across various services and adhering to...

Amalfi is one of South Africa’s leading BPO Outsourcers, offering outsourced services to local and international clients. Our branch in Umhlanga is a result of delivering best-in-class BPO services in our 2 Durban sites We are looking for highly driven, focused and detail-orientated Outbound Sales Agents for one of our award-winning clients specializing in Broadband and Mobile sales in the UK...

As an independent financial brokerage, our client provides a wide array of Financial Services to its Professional clients in the market including Risk, Investment, and Estate Planning. They pride themselves in providing exceptional client services unmatched within the industry. Responsibilities: - Pitch our business to potential new clients and schedule appointments with existing clients for...

The Call Center Team Leader at Maluti Consulting is the leader of, and is responsible for, the sales performance and behaviour of the sales people under their management. Responsibilities & Duties The responsibility of the Call Center Team Leader is not exhaustive and may change from time-to-time as decided by Management. Below are the responsibilities of the Team leader towards his team and...

We are passionate about growing people and we currently have opportunities in our lead generation space for passionate and driven people who are ambitious and want to develop their careers in the call center space. As a growing company, there is exceptional growth potential for the right people. If you believe that you are such a person and are up to the challenge then read further. Job...

PLEASE NOTE: This position is based on the North Coast of KZN The role of the Gardens team is to provide high quality garden services to ensure business performance is optimised. The Estate and Garden unit is responsible for the management of all gardens and related aspects within the Estate. RESPONSIBILITIES: Management of the lodge, restaurant, bar and events platform incorporating the...

DBN Marketing Manager– Upper Highway KZN Purpose of the Job: Responsible for the full marketing function, assuming responsibility to meet agreed marketing / sales / foot count targets and standards in a retail shopping centre. To assist the team within the centre management environment. Required Qualifications: - Diploma, degree, or equivalent in Marketing or similar discipline. - Must have...

The Role: With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! The Detail: The Workforce Manager will play a pivotal role in driving our contact centre operations forward, ensuring that a high level of productivity is continuously maintained by...

We are currently hiring outbound Sales Experts with proven contact center sales experience, to drive our international campaigns. All we require is: - At least 6 months recent outbound contact center sales experience - Excellent communication skills (verbal and listening) - Ability to work flexible shifts - Strong sales drive and work ethic What We Offer: - Competitive basic salary with...

The role: Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: - Management Ensure the...

The role: Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: - Management Ensure the...

The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...

The role: Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: - Management Ensure the...

The role: The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. Our Employees are encouraged to recommend innovative business and operational ideas, and we strive to make each Employee's journey to success as exciting and engaging as possible. The Customer Care Manager takes pride in providing the best Customer...