Client Experience Manager jobs in Stellenbosch

Select how often (in days) to receive an alert: - To deliver world-class client experience (CX) for Capitec Clients as well as user experience for staff through independently executing activities across the entire CX scope: - Applying deep subject matter expertise and research findings to influence the development and integration of CX standards into the product development life cycle, actively...

Purpose Statement - To deliver world-class client experience (CX) for Capitec Clients as well as user experience for staff through independently executing activities across the entire CX scope: - Applying deep subject matter expertise and research findings to influence the development and integration of CX standards into the product development life cycle, actively using Design Thinking...

A renowned hotel and guest experience provider in Stellenbosch is looking for a Hotel Duty Manager to enhance guest satisfaction and ensure seamless experiences. This role will coordinate across various departments, manage guest information, and drive innovative engagement initiatives. Ideal candidates should have strong communication skills and experience in guest relations. Join a team...

MAIN PURPOSE OF JOB To drive customer-centric marketing by leading the design, implementation, and continuous improvement of the organisation’s customer experience strategy across all healthcare touchpoints. The role ensures that patient and client interactions align with the organisation’s brand promise, enhance satisfaction, and support long-term loyalty. The role ensures seamless,...

A leading family office group in Stellenbosch is seeking a Client Relationship Manager to build long-term relationships with clients and oversee their financial affairs. The ideal candidate will have 8 years of experience in the Finance Services Industry and a relevant professional qualification. Key skills include advanced Excel and project management. Responsibilities involve communication with...

Reference: AV 7366 Consultant: Anneke Viviers Descriptions:Establishing and building client relationshipsAttend client meetingsRunning a project from start (briefing) to completion (delivery of design files or producedgoods)Creating comprehensive briefs, ensuring all information is included to ensure the designteam have all they need to commence with the project as efficiently as possibleManage...

A local hospitality company in Stellenbosch is seeking a Front Office Service Ambassador to manage the entire guest experience from arrival to departure. This role requires excellent communication skills, a Matric Certificate, and preferably a hospitality-related Tertiary qualification, along with at least 2 years of experience in a similar position. Candidates must be computer literate and able...

Claims & Customer Experience Expert (Must know/love cycling/bicycles!) Join a specialist cycling insurance team supporting Australian customers Stellenbosch | R20,000 to R30,000 Basic + Commission About Our Client This cycling-focused InsurTech business provides specialist insurance solutions to a passionate customer base across Australia and New Zealand. Operating from Stellenbosch, the team...

A renowned wine estate in Stellenbosch seeks an experienced Assistant Front of House Manager focused on the tasting room. You will support the Hospitality Manager, ensuring exceptional service and operational excellence. The ideal candidate is energetic and passionate about wine, with formal hospitality qualifications and experience in a supervisory role. Key responsibilities include managing...

A luxury hospitality group in Stellenbosch is seeking a Porter/Driver to join their Front Office Department. This role is essential in providing exceptional guest experience, managing luggage transfers upon arrival and departure, and ensuring vehicles are parked safely. Ideal candidates will have prior experience in a luxury hotel, a valid driver's license, and excellent communication skills....

A dynamic hospitality group in Stellenbosch is seeking a creative Social Media Specialist to manage and enhance the online presence of three distinctive brands. You will develop and execute content strategies, create and schedule engaging posts, and monitor analytics to drive community engagement. Ideal for someone with proven experience in social media management, strong writing skills, and a...

A luxury spa in Stellenbosch is looking for an experienced SPA RECEPTIONIST / THERAPIST. The ideal candidate will provide excellent customer service, manage bookings, and process transactions. Required qualifications include a National or International Certificate in Beauty Therapy and a minimum of 3 years experience in a professional salon environment. Candidates should be well-groomed,...

A luxury boutique hotel in Stellenbosch is seeking an experienced General Manager to lead their team and deliver exceptional guest experiences. The ideal candidate will have a strong background in Food & Beverage, proven leadership skills, and a hands-on approach. Responsibilities include overseeing hotel operations, managing budgets, and ensuring exceptional service standards. This position...

A leading South African university seeks a Dean of Students to provide strategic leadership and enhance student experiences across all campuses. The role requires extensive management experience, dynamic leadership skills, and the ability to foster inclusivity and development within a multicultural environment. Ideal candidates will have a comprehensive understanding of the higher education...

Duties: Welcome and introduce guests Check-in and check-out guests Pass all relevant guest information on to various departments as required Assist guests with bookings, tours and transfers, build and create guests itineraries Ensuring that all guest information and rates are correct Guests liaison to all outside guests and assist the restaurant when needed Update guests profiles Report to the...

Purpose Statement - To deliver world-class client experience (CX) for Capitec Clients as well as user experience for staff through independently executing activities across the entire CX scope: - Applying deep subject matter expertise and research findings to influence the development and integration of CX standards into the product development life cycle, actively using Design Thinking...

Client Relationship Manager The position reports to the Head of Family Office - Stellenbosch but may work for more than one senior executive in the Family Office team and may also be responsible for managing and developing more junior members of the Family Office team. This role involves close and regular interaction with clients and third parties of the Stonehage Fleming Group as well as with...

A leading South African financial institution is seeking a Client Experience Specialist to enhance service delivery and optimize user experiences. The ideal candidate will have 6 to 10 years of relevant experience in client experience environments, alongside a tertiary qualification in Industrial Engineering or Business Management. Responsibilities include promoting CX standards, conducting...

Customer Experience Expert (Must know/love cycling/bicycles!) Join a specialist cycling insurance solutions team supporting Australian clients Stellenbosch | R20,000 to R30,000 basic + commission About Our Client This specialist insurance solutions company focuses on serving the cycling community with dedicated customer support and smooth policy administration. Operating from Stellenbosch while...

A leading financial institution in Stellenbosch is seeking an experienced professional to enhance client experience through research and design. The role requires 6 to 10 years of experience in a client experience environment, with a strong understanding of design thinking and CX principles. The ideal candidate will work independently to influence CX standards and design effective client...