Client Experience Manager jobs in Franschhoek

An upscale restaurant located just outside Franschhoek is seeking a Restaurant Floor Manager to oversee daily operations and lead the front-of-house team. The ideal candidate will have a National Senior Certificate and at least two years of experience in a similar role, along with strong client service skills and the ability to handle feedback. This dynamic position requires fluency in Afrikaans...

A well-established hospitality venue in Franschhoek seeks a hands-on Restaurant and Bar Manager to oversee daily operations, team leadership, and guest experience. The ideal candidate should have 2–3 years of experience, strong knowledge of restaurant and bar operations, and a solid financial understanding. Responsibilities include managing a team, ensuring consistent quality service, and...

A leading luxury hospitality establishment is seeking a skilled Reservation Manager to oversee the reservations function. This role requires expertise in managing bookings and optimizing revenue, preferably with at least 5 years of experience in a similar setting. The successful candidate will have strong leadership skills, attention to detail, and familiarity with hotel management software. The...

A hospitality management company in Franschhoek is seeking an experienced Duty Manager. The successful candidate will ensure seamless guest experiences, handle guest feedback and complaints, and oversee front office operations. Ideal candidates will have a minimum of 3 years in hotel management, particularly in a 5-star establishment. Proficiency in Protel and Microsoft Office is essential. The...

A leading boutique hotel collection in Franschhoek is seeking a dedicated Assistant Housekeeping Manager. This role involves supervising and training housekeeping staff, conducting inspections, managing inventory, and ensuring guest satisfaction in a luxurious environment. The ideal candidate must have at least 2 years of experience in a 5-star hotel, excellent communication skills in English and...

A prestigious Wine Estate in Franschhoek is seeking a Tasting Room & Wine Club Manager for a permanent, fully on-site role. The successful candidate will oversee operations, lead a team, and curate memorable wine experiences. With a minimum of 5 years’ experience in hospitality or wine management and strong skills in systems like Commerce7, this role offers an opportunity to contribute to one of...

A hospitality management firm is seeking an experienced Hospitality Manager located in Franschhoek, South Africa. The ideal candidate will oversee various operations, such as managing hospitality budgets and events. A strong background in fine dining, excellent communication skills in English and Afrikaans, and relevant qualifications are essential. This role demands leadership and a customer...

The individual needs to be passionate about the Hospitality/Tourism industry. They need to be committed to providing the highest level of customer service and have the ability to stay calm and handle difficult situations confidently and sensitively. We operate on a 7-day basis including Public Holidays, thus you will be required to work weekends and public holidays. Key Objectives:To provide...

Select how often (in days) to receive an alert: - To deliver world-class client experience (CX) for Capitec Clients as well as user experience for staff through independently executing activities across the entire CX scope: - Applying deep subject matter expertise and research findings to influence the development and integration of CX standards into the product development life cycle, actively...

Purpose Statement - To deliver world-class client experience (CX) for Capitec Clients as well as user experience for staff through independently executing activities across the entire CX scope: - Applying deep subject matter expertise and research findings to influence the development and integration of CX standards into the product development life cycle, actively using Design Thinking...

A leading retail brand in Paarl seeks an experienced Store Manager to oversee team performance and sales goals. The role includes managing daily operations, training staff, and ensuring excellent customer experiences. Ideal candidates have a minimum of five years in management, strong sales focus, and experience in premium brands. Competitive salary and benefits include medical aid, insurance,...

A renowned hotel and guest experience provider in Stellenbosch is looking for a Hotel Duty Manager to enhance guest satisfaction and ensure seamless experiences. This role will coordinate across various departments, manage guest information, and drive innovative engagement initiatives. Ideal candidates should have strong communication skills and experience in guest relations. Join a team...

A leading family office group in Stellenbosch is seeking a Client Relationship Manager to build long-term relationships with clients and oversee their financial affairs. The ideal candidate will have 8 years of experience in the Finance Services Industry and a relevant professional qualification. Key skills include advanced Excel and project management. Responsibilities involve communication with...

MAIN PURPOSE OF JOB To drive customer-centric marketing by leading the design, implementation, and continuous improvement of the organisation’s customer experience strategy across all healthcare touchpoints. The role ensures that patient and client interactions align with the organisation’s brand promise, enhance satisfaction, and support long-term loyalty. The role ensures seamless,...

Purpose Statement - To deliver world-class client experience (CX) for Capitec Clients as well as user experience for staff through independently executing activities across the entire CX scope: - Applying deep subject matter expertise and research findings to influence the development and integration of CX standards into the product development life cycle, actively using Design Thinking...

A prestigious hotel group in Franschhoek is seeking a Guest Relations Officer to provide exceptional service and ensure a memorable experience for all Guests. The ideal candidate has experience in a 5-star hotel and strong communication skills. Responsibilities include handling inquiries, managing reservations, and working closely with departments to meet Guest needs. South African citizenship is...

Client Relationship Manager The position reports to the Head of Family Office - Stellenbosch but may work for more than one senior executive in the Family Office team and may also be responsible for managing and developing more junior members of the Family Office team. This role involves close and regular interaction with clients and third parties of the Stonehage Fleming Group as well as with...

A luxury hotel located in Franschhoek is seeking an exceptional Hotel Manager to oversee all aspects of hotel operations. The ideal candidate will have a recognized hospitality qualification and at least five years of senior management experience, particularly in rooms division. Responsibilities include managing day-to-day operations and leading a high-performing service team to ensure guest...

A prominent hospitality management firm in South Africa is currently seeking an experienced Hotel Manager. The successful candidate will be responsible for ensuring world-class service delivery, training team members, and upholding the highest standards in hotel operations. Candidates should have at least 5 years of Hotel Management experience in a 5-star property and a relevant qualification in...

A luxury hospitality group in Franschhoek is seeking a Night Auditor to oversee hotel operations during night shifts. Responsibilities include welcoming guests, managing front office operations, conducting audits, and ensuring guest satisfaction. Candidates should have a hospitality diploma or relevant experience in a five-star hotel plus excellent communication skills. Knowledge of operational...