bpo jobs

Location: Cape Town Reports to: Head of Operations About the Role We're looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation. This role is pivotal in driving our digital transformation journey,...

Job Requirements: - German speaker with professional fluency level B2 or higher - Previous Team leader experience in a call center/ BPO (2 year +) Salary: - Highly Negotiable Benefits: - Medical insurance and group cover, which consists of death, disability and funeral cover. Working hours: - Mon- Saturday (08h00-20h00 rotational) Industry: - Telecommunication Location: - Woodstock,...

Responsibilities Role Responsibilities Accountabilities Major Activities Key Performance Indicators Ensure seamless transition and flawless service delivery ? Focus on transition with ‘Zero’ impact on service delivery ? Focus on efficiencies - leaner, greener and faster ? Focus on Process stabilization & sustained delivery ? Reducing operation costs ? Make TBP more effective ? Build effective...

BPO Sales Trainer CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities. We're looking for a vibrant Sales Trainer to join our team in Johannesburg to confidently deliver training that...

Duties and responsibilities: - Managing a team of staff in the Recruitment Centre - Inducting newly appointed staff - Training staff on company policies and procedures - Ensuring that each has a number of departments that they assist with candidates - Training of staff of recruitment processes - Disciplining staff based on performance and behavior - Communicating with Managers on their...

Job Title: BPO Quality Manager Job Description The Manager II, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall...

DBN – Senior BPO/Workflow Solution Architect – Pinetown Purpose of the Job: To lead the end-to-end design of digital workflows and integrations, translating business requirements into scalable, well-architected solutions. Required Qualifications: - 5–10+ years in workflow automation or business process design (Laserfiche, DocuWare, K2, Nintex, Power Automate, etc.) - Degree/diploma in...

ISTA Personnel Solutions South Africa - we are a global BPO call centre company, currently searching for a experienced and strong Client Account Manager, to join our rapidly expanding team. The Client Account Manager, with their exceptional client relationship management and operations skills, will be responsible to manage multiple small client campaigns and agents, ensuring high-quality service...

Responsibilities: - Plan, facilitate, and deliver ongoing process training in an international BPO environment. - Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service. - Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global brands. - Measure the effectiveness...

Our Client: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology The Role: The Quality Assurance Manager assures consistent quality of operations by developing and enforcing good, automated business practice systems, validating processes, providing documentation...

Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

What being part of the Sigma Family means for you As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Sales Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. Who are the Sigma Family? At Sigma, we stand out and were acknowledged in May 2023 by...

Programme Manager : Central Operations & BPO Onboarding Rewardsco | Sandton, Johannesburg At Rewardsco, delivery is everything and behind every successful client, product launch and executive decision is a well-run programme. We’re looking for a Programme Manager: Central Operations & BPO Onboarding to join our growing business in Sandton. This is a high-impact, hybrid role for a...

You will have the opportunity to be involved in shaping the commercial landscape of Company SA through the below Tasks and Responsibilities: - Building business case models - Variable revenue tracking and sign off - Business unit performance commercial reviews - BPO call centre business modelling and operations support in the Global Business Processing call centre market - Integral role during...

Our Advertising Services client is seeking a Contact Centre Trainer/BPO (Business Process Outsourcing) Trainer to join their team based in Cape Town Purpose of the Job:Facilitate products, soft skills, and systems training in a fast-paced contact centre environment. Play a part in achieving both the company's and our client’s business and strategic objectives. Salary:R20 000 CTC -This would...

Sales Trainer (Outbound Telesales) CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities. We're looking for a vibrant Sales Trainer to join our team in Cape Town to effectively...

Job Requirements: - German speaker with professional fluency level C2 or higher - Previous Team leader experience in a call center/ BPO (2 year +) Salary: - Basic salary : R33,000 R35,000 CTC Benefits: - Medical insurance and group cover, which consists of death, disability and funeral cover. Working hours: - Mon- Saturday (08h00-20h00) Industry: - Telecommunication Location: -...

At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If you're passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you! Our Ideal candidate would have experience with Human Resources functions...

PURPOSE OF THE JOB:The main purpose of this position is to oversee all function and controls for existing and new BPO business implemented. MAIN RESPONSIBILITIES:Key Responsibilities: - Communication with customers, contribute to customer relationship development by building, maintaining constructive relationships with existing and new BPO customers. - Provide solutions that improve customer...

We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment. DUTIES Provide HR oversight and client relationship management including: - 24 hour...