Assistant Call Centre Manager jobs in Gauteng

We requires the services of a Call Centre Manager that is motivated, dynamic and willing to get the job done at all costs. Responsibilities: - Hire, train, coach and lead call centre team as they provide services to our customers. - Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be made. - Lead...

Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector. Duties and responsibilities: - Lead, develop, motivate, operational teams - Manage the...

Hospital Risk ManagerPOSITIONS Managed HealthcareDIVISION Hospital Benefit ManagementDEPARTMENT To plan, direct, coordinate, and supervise the delivery of day to day operational activities of the hospital utilization department - to ensure access to healthcare facilities that is cost effective and appropriate for continuous improvement of the Scheme’s member benefits. To ensure cost effective,...

RedCat Recruitment is urgently seeking a suitably qualified and experienced SENIOR CALL CENTRE MANAGER (SHORT-TERM INSURANCE INDUSTRY) for a large concern position based in Johannesburg, Gauteng**. JOB DESCRIPTION / REQUIREMENTS Grade 12. Valid drivers license / own reliable vehicle. Bachelors Degree or Masters Degree in Business Administration. Evidence of continuous professional...

Gauteng, JHB - Northern Suburbs- Call Centre; Insurance- Market Related | Negotiable- Job ref: OEM000011/LvdW- Vacancy type: Permanent SHIFTINTOHIGHCAREER to a long established and highly successful Financial Services Group who requires the services of a Senior Call Centre Manager Minimum Requirements- Minimum of 10 years’ experience within the Financial Services | Short-Term Insurance...

Responsibilities: - Responsible for a portion of our call centre operations in Johannesburg, South Africa - Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations - Work closely together with the sales organisation to on-board new clients - Work closely together with Operations Directors to further develop processes,...

Job Title: Contact Centre Manager Head Recruitment Legends Job Purpose: The Contact Centre Manager is responsible for ensuring the Contact Centre meets defined standards by providing necessary competencies, tools, and resources. The manager oversees Contact Centre operations, manages the performance of staff, and maintains client relationships. Minimum Qualification: - Degree in a relevant...

The South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism. Based in Johannesburg, the Guide Dogs Association seeks to appoint a CALL CENTRE MANAGER GDA is looking for a skilled Call Centre Manager to supervise daily operations and personnel aiming for maximum efficiency and...

Location: Johannesburg (On-site)Working Hours: UK Business Hours About Aetherbloom Aetherbloom is a female-founded Business Process Outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom. Our mission is rooted in empowerment and service excellence. We are building a diverse, high-performance team committed to delivering...

Main Job Function: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. Minimum requirements: • Demonstrated success in managing contact centres • Proven...

Our Client: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology The Role: The Quality Assurance Manager assures consistent quality of operations by developing and enforcing good, automated business practice systems, validating processes, providing documentation...

Position: Call Centre Manager Location:Sandton\Rosebank Compensation:Negotiable Start Date:ASAP Reports To:Director of Operations Lead. Innovate. Transform. AtQuantanite, we’re redefining Customer Experience (CX) and outsourcing by blending technology with human intelligence. As a Call Centre Manager, you’ll play a pivotal role in driving operational excellence, ensuring seamless service...

Skills and Qualifications: - Minimum of 5 years experience in managing Outbound sales teams. - Minimum of 5 years experience in managing client services teams. - Expertise in managing multiple teams using omnichannel CRM systems. - Strong people management skills. - Excellent organizational and communication skills. - Ability to analyse data, problem-solve, and implement solutions. - Ability to...

One of the prominent leaders in the logistics sector is seeking experienced, client orientated and target driven customer service / call centre staff with a great track record to join their team. Position Overview We are seeking a Customer Service Call Centre Representative to join the logistics team. The role involves handling customer inquiries, resolving issues, and ensuring smooth...

A career opportunity exists at REINHARDT TRANSPORT GROUP Technical Services, Nigel for the position of: TECHNICAL CALL CENTRE OPERATOR Job Summary: (not limited to) - Answering or making calls related to vehicle on road breakdowns. - Responding efficiently and accurately to calls received. - Engaging in active listening, confirming, and clarifying information to ensure procedural activation of...

ENVIRONMENT: A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors agent performance and overall...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Location: Johannesburg Shift: Night Shift (15:00 - 00:00) Our international cruise line client is seeking an experienced 1st Line Support IT Technician to join their Johannesburg branch, supporting their international call centre during night shifts. Qualifications & Experience: - Matric - A+ and N+ certifications - Proven track record (two reference checks will be conducted upfront) Key...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the...