Applications Software Support
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Overseas Administration Management
Epping
Key Responsibilities Take ownership of assigned problems and resolve or escalate appropriately in a timely manner (Ownership is from allocation to closure)- Determine source, troubleshoot user issues and advise on appropriate action- Log all issues and actions taken on company helpdesk ticket system- Manage allocated tickets to ensure regular updates are gathered, logged and the user involved... |
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an hour ago
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